课程信息
4.7
105 个评分
22 个审阅
专项课程

第 4 门课程(共 4 门)

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立即开始,按照自己的计划学习。
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初级

初级

完成时间(小时)

完成时间大约为12 小时

建议:4 weeks of study, 2-3 hours/week...
可选语言

英语(English)

字幕:英语(English), 阿拉伯语(Arabic)
专项课程

第 4 门课程(共 4 门)

100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
初级

初级

完成时间(小时)

完成时间大约为12 小时

建议:4 weeks of study, 2-3 hours/week...
可选语言

英语(English)

字幕:英语(English), 阿拉伯语(Arabic)

教学大纲 - 您将从这门课程中学到什么

1
完成时间(小时)
完成时间为 2 小时

Missing Deadlines and Dealing with Change

Welcome to Coaching for Managers Specialization Course 4: Coaching Conversations. In this first module we're going to focus on two common coaching conversations - an employee who consistently misses predetermined deadlines, and an employee dealing with a process change. By the end of this module, you should be able to differentiate between a developmental coaching approach and a directive management conversation, suggest strategies for both mindset and skill set coaching, and identify mindset and skill set gaps in employees. After a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled; we will wrap up each lesson with an in depth review and analysis of both the ineffective example and the effective example before you have the opportunity to check your understanding of the material....
Reading
10 个视频 (总计 41 分钟), 5 个阅读材料, 1 个测验
Video10 个视频
Missing Deadlines and Dealing with Change Overview1分钟
Consistently Missing Deadlines Introduction52s
Consistently Missing Deadlines Ineffective Example (Scenario)1分钟
Consistently Missing Deadlines Example (Scenario)3分钟
Consistently Missing Deadlines Review & Analysis12分钟
Dealing with Change Introduction51s
Dealing with Change Ineffective Example (Scenario)1分钟
Dealing with Change Example (Scenario)7分钟
Dealing with Change Review & Analysis8分钟
Reading5 个阅读材料
The Executive's Guide to Better Listening10分钟
How to Have a Coaching Conversation10分钟
Leaders and Impatience - An Undermining Combination (Podcast)25分钟
Coaching People Through Change10分钟
What Needs to Change When Things Change (Podcast)17分钟
Quiz1 个练习
Module 1 Quiz15分钟
2
完成时间(小时)
完成时间为 5 小时

Former High Performer & Consistently Late to Work

In this next module we'll focus on an employee who is a former high performer who is experiencing a skill set gap and an employee who is consistently late to work. By the end of this module you should be able to articulate some additional strategies for skill set coaching, such as peer mentoring, as well as be able to describe how to make use of the feedback loop in a coaching conversation. As in Module 1, after a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled. Then we will wrap up each lesson with an in-depth review and analysis of both the ineffective and effective example. A quiz at the end of the module will allow you to assess your understanding of the material....
Reading
9 个视频 (总计 28 分钟), 5 个阅读材料, 1 个测验
Video9 个视频
Former High Performer Introduction2分钟
Former High Performer Ineffective Example (Scenario)1分钟
Former High Performer Example (Scenario)2分钟
Former High Performer Review & Analysis5分钟
Consistently Late to Work Introduction1分钟
Consistently Late to Work Ineffective Example (Scenario)1分钟
Consistently Late to Work Example (Scenario)3分钟
Consistently Late to Work Review & Analysis7分钟
Reading5 个阅读材料
Fixing the Skills Gap Through Knowledge Transfer5分钟
Performance is not an Opinion (Podcast)17分钟
Coaching the Top Performer (Podcast)16分钟
Coaching to Eliminate Chronic Tardiness10分钟
Give a Coaching Conversation a Try (Activity)s
Quiz1 个练习
Module 2 Quiz15分钟
3
完成时间(小时)
完成时间为 2 小时

Dealing with Difficult Colleagues & Coaching the Coach

In our last module covering techniques and strategies in common coaching conversations, we're going to go over how to coach someone who is dealing with difficult colleagues as well as how to coach a fellow coach-manager. In this module, you'll learn how to empower your employees to deal with their own problems (instead of fixing them for your employees) through coaching, be able to demonstrate the use of good questioning techniques and use of the Thought Model to not only to help identify issues but to help the employee come up with new solutions and thoughts, and, finally, how to apply coaching techniques you already know and use when coaching another coach-manager. We'll also discuss the importance of coaching the person in the room. As you're reviewing this material, think about how you can apply the strategies you learn in these videos to your coaching practice....
Reading
8 个视频 (总计 32 分钟), 4 个阅读材料, 1 个测验
Video8 个视频
An Employee Dealing with Difficult Colleagues Introduction1分钟
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)1分钟
An Employee Dealing with Difficult Colleagues Example (Scenario)6分钟
An Employee Dealing with Difficult Colleagues Review & Analysis7分钟
Coaching the Coach Introduction1分钟
Coaching the Coach Example (Scenario)7分钟
Coaching the Coach Review & Analysis4分钟
Reading4 个阅读材料
How Managers Can Help Employees Deal with Difficult People (Podcast)30分钟
Basic Elements Required for Accountability (Podcast)14分钟
Workplace Bullying10分钟
Tips for How to Coach Managers10分钟
Quiz1 个练习
Module 3 Quiz15分钟
完成时间(小时)
完成时间为 1 小时

Key Takeaways for Effective Coaching

Before moving on to this course's specialization milestone, we're going to step back a bit and take a look at some final items to consider as you really begin to put everything you've learned throughout the specialization into practice within your organization. You'll be able to relate the importance of identifying an employee's thoughts, acknowledging an employee's strengths along with what needs to be worked on when coaching, making sure that an employee buys into the process and actually wants to participate in a coaching conversation. We'll wrap up with talking about how, like any skill, coaching takes practice, and making mistakes is part of the learning process....
Reading
5 个视频 (总计 24 分钟), 3 个阅读材料, 1 个测验
Video5 个视频
Identifying Thoughts6分钟
Acknowledging Strengths4分钟
Confirming Willingness to be Coached4分钟
Making Mistakes is Okay6分钟
Reading3 个阅读材料
The Business Benefits of Positive Leadership10分钟
Managers and Kindness (Podcast)16分钟
Appreciation, Not Recognition (Podcast)14分钟
Quiz1 个练习
Module 4 Quiz15分钟
4
完成时间(小时)
完成时间为 13 小时

Milestone 3: Demonstrate Your Ability to Coach Effectively

In this final module, it's time to actually prep for and have some coaching conversations. This is a true test for yourself to see how far you've come in this specialization and will help you reflect on areas in which you're already doing well and areas where you still may need a little work. This module contains an overview video discussing key ideas to consider when working on the milestone, as well as some review videos from earlier courses in the specialization that should help you as you work on the assignments related to this milestone. Good luck!...
Reading
8 个视频 (总计 61 分钟), 1 个测验
Video8 个视频
Actions and Results (from "Managing as a Coach" course)9分钟
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)7分钟
Coaching Tools (from "Coaching Practices" course)15分钟
Acknowledging Strengths (from earlier in this course)4分钟
Tips for Giving Feedback5分钟
Course Summary4分钟
Specialization Summary3分钟
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创建者 GBAug 30th 2016

Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici

创建者 AHFeb 18th 2017

It was a very good course which provided a thorough platform for launching and up scaling the coaching conversation skills

讲师

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Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

关于 University of California, Davis

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

关于 Coaching Skills for Managers 专项课程

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
Coaching Skills for Managers

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  • While there are no official prerequisites for this course, this course does build upon ideas and materials presented in the three other courses within the Coaching Skills for Managers Specialization. It is highly recommended that you either complete the following courses or be familiar with the coaching topics covered in these courses before taking this course:

    Managing as a Coach

    Setting Expectations and Performance Issues

    Coaching Practices

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