关于此课程： If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!
此课程适用人群： While this course is probably most useful for those learners who are already managing people, it's also a great course for learners who plan or aspire to manage others in the future or who just want to assist in improving overall team dynamics within their respective organizations.
制作方： University of California, Davis
教学方： Kris Plachy, CEO and Founder & Instructor
Leadership Coach, LLC & UC Davis Extension
| 基本信息 | 课程 2（共 4 门，Coaching Skills for Managers Specialization ） |
| 语言 | English |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 个视频, 4 个阅读材料
- 视频: Module 1 Overview
- 视频: Three Constructs for Performance: Process, People, & Practice
- 视频: Mission & Purpose
- 视频: What is Your Sentence?
- 视频: Expectations Overview
- 视频: Expectations vs. The Manual
- 视频: Giving Feedback (Optional)
- 视频: Beginning to Define Expectations
- 视频: Expectations and Standards
- 视频: Defining Expectations for Leaders and the Team
- 视频: Leadership Compass
- Материал для самостоятельного изучения: Dan Pink: What is Your Sentence?
- Вопрос для обсуждения: What is Your Sentence?
- Материал для самостоятельного изучения: Elements of Mission Statements
- Вопрос для обсуждения: Put it in a Bumper Sticker
- Материал для самостоятельного изучения: 4 Hard Questions to Ask About Your Company's Purpose
- Материал для самостоятельного изучения: Worksheet: Clarifying Expectations vs. the Manual
已评分: Module 1 Quiz
第 2 周
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 个视频, 6 个阅读材料
- 视频: Key Performance Indicators
- 视频: Defining Individual Goals
- 视频: Accountability Defined
- 视频: Tactical vs. Developmental Accountability
- 视频: Having an Accountability Conversation
- 视频: Why Managers are Uncomfortable with Accountability Conversations
- Материал для самостоятельного изучения: Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team
- Материал для самостоятельного изучения: Reading: Performance Management and KPIs
- Вопрос для обсуждения: Discussion: Key Performance Indicators
- Материал для самостоятельного изучения: Reading: What is Your Accountability?
- Материал для самостоятельного изучения: Worksheet: Accountability
- Материал для самостоятельного изучения: Podcast Episode: Basic Elements Required for Accountability
- Материал для самостоятельного изучения: Reading: Right Way to Hold People Accountable
- Вопрос для обсуждения: Discussion: Accountability
已评分: Module 2 Quiz
第 3 周
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 个视频, 2 个阅读材料
- 视频: Diagnosing and Addressing Performance Gaps
- 视频: Coaching Algebra
- 视频: Skillset Coaching
- 视频: Mindset Coaching
- 视频: Putting it all Together
- Материал для самостоятельного изучения: Podcast Episode: Managers and Coaching Algebra
- Материал для самостоятельного изучения: Reading: Overcoming the Toughest Common Coaching Challenges
- Взаимная оценка: Applying Coaching Algebra to Yourself
已评分: Module 3 Quiz
第 4 周
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 个视频
- 视频: Milestone 1 Overview
- 视频: Tips for Giving Feedback
- 视频: Course Summary
已评分: Milestone 1: Define Your Coaching Philosophy
常见问题解答
运作方式
Задания курса
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制作方
University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
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