If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
Setting Expectations & Assessing Performance Issues
提供方
加州大学戴维斯分校
课程信息
13,146 次近期查看
学生职业成果
40%
完成这些课程后已开始新的职业生涯
38%
通过此课程获得实实在在的工作福利
学生职业成果
40%
完成这些课程后已开始新的职业生涯
38%
通过此课程获得实实在在的工作福利
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为18 小时
英语（English）
字幕：英语（English）
教学大纲 - 您将从这门课程中学到什么
完成时间为 5 小时
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
完成时间为 5 小时
12 个视频 （总计 83 分钟）, 5 个阅读材料, 1 个测验
12 个视频
Module 1 Overview1分钟
Three Constructs for Performance: Process, People, & Practice12分钟
Mission & Purpose8分钟
What is Your Sentence?8分钟
Expectations Overview7分钟
Expectations vs. The Manual6分钟
Giving Feedback (Optional)5分钟
Beginning to Define Expectations5分钟
Expectations and Standards11分钟
Defining Expectations for Leaders and the Team6分钟
Leadership Compass5分钟
5 个阅读材料
A Note from UC Davis10分钟
Dan Pink: What is Your Sentence?15分钟
Elements of Mission Statements15分钟
4 Hard Questions to Ask About Your Company's Purpose15分钟
Worksheet: Clarifying Expectations vs. the Manual30分钟
1 个练习
Module 1 Quiz30分钟
完成时间为 4 小时
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
完成时间为 4 小时
7 个视频 （总计 54 分钟）, 4 个阅读材料, 1 个测验
7 个视频
Key Performance Indicators7分钟
Defining Individual Goals11分钟
Accountability Defined5分钟
Tactical vs. Developmental Accountability8分钟
Having an Accountability Conversation12分钟
Why Managers are Uncomfortable with Accountability Conversations6分钟
4 个阅读材料
Performance Management and KPIs15分钟
What is Your Accountability?15分钟
Worksheet: Accountability30分钟
Right Way to Hold People Accountable10分钟
1 个练习
Module 2 Quiz30分钟
完成时间为 4 小时
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
完成时间为 4 小时
6 个视频 （总计 45 分钟）, 1 个阅读材料, 2 个测验
6 个视频
Diagnosing and Addressing Performance Gaps5分钟
Coaching Algebra8分钟
Skillset Coaching10分钟
Mindset Coaching10分钟
Putting it all Together8分钟
1 个阅读材料
Overcoming the Toughest Common Coaching Challenges10分钟
1 个练习
Module 3 Quiz20分钟
完成时间为 5 小时
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
完成时间为 5 小时
4 个视频 （总计 19 分钟）
4 个视频
Milestone 1 Overview9分钟
Tips for Giving Feedback5分钟
Course Summary1分钟
审阅
4.7
来自SETTING EXPECTATIONS & ASSESSING PERFORMANCE ISSUES的热门评论
由 KB 提供Aug 22, 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
由 LB 提供Jun 8, 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
由 RM 提供Jan 7, 2017
The courses in this specialization keep on getting better and better. I believe that I have never had a better grounding in what coaching is than in this series.
由 MW 提供Oct 20, 2016
Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!
关于 加州大学戴维斯分校
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
常见问题
我什么时候能够访问课程视频和作业？
注册以便获得证书后，您将有权访问所有视频、测验和编程作业（如果适用）。只有在您的班次开课之后，才可以提交和审阅同学互评作业。如果您选择在不购买的情况下浏览课程，可能无法访问某些作业。
我订阅此专项课程后会得到什么？
您注册课程后，将有权访问专项课程中的所有课程，并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中，您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
退款政策是如何规定的？
有助学金吗？
还有其他问题吗？请访问 学生帮助中心。