课程信息
4.1
783 ratings
146 reviews
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...
Stacks

Course 4 of 10 in the

Globe

100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Clock

建议:4-8 hours of videos, readings, and quizzes

完成时间大约为5 小时
Comment Dots

English

字幕:English, Vietnamese, Arabic

您将学到的内容有

  • Check
    Apply proven techniques for effective conference calls and webinars
  • Check
    Decipher the communications styles of executive managers
  • Check
    Identify and solve common obstacles to effective communication
  • Check
    Understand the benefits of effective communication in the workplace

您将获得的技能

CommunicationCommunications ManagementCommunication By TypeActive Listening
Stacks

Course 4 of 10 in the

Globe

100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Clock

建议:4-8 hours of videos, readings, and quizzes

完成时间大约为5 小时
Comment Dots

English

字幕:English, Vietnamese, Arabic

教学大纲 - 您将从这门课程中学到什么

1

章节
Clock
完成时间为 2 小时

Communicating With Peers

...
Reading
5 个视频(共 32 分钟), 8 个阅读材料, 1 个测验
Video5 个视频
1.1 Communicating With Peers Part 14分钟
1.2 Communicating With Peers Part 27分钟
1.3 Book Chat: Working Effectively with Virtual Teams9分钟
1.4 Tips for Effective Virtual Meetings8分钟
Reading8 个阅读材料
About this Course10分钟
Please Take this Survey10分钟
Lecture Slides10分钟
Required Readings10分钟
Module 1 Lecture Slides10分钟
Module 1 Required Readings10分钟
Resources for Working with and Managing a Virtual Team10分钟
Slides for Lecture 1.410分钟
Quiz1 个练习
Review10分钟

2

章节
Clock
完成时间为 1 小时

Communicating With Your Manager

...
Reading
4 个视频(共 27 分钟), 2 个阅读材料, 1 个测验
Video4 个视频
2.2 Interview with Starbucks HQ Manager6分钟
2.3 Delivering Bad News4分钟
2.4 Communicating Change Effectively10分钟
Reading2 个阅读材料
Module 2 Lecture Slides10分钟
Module 2 Required Readings10分钟
Quiz1 个练习
Review10分钟

3

章节
Clock
完成时间为 1 小时

Communicating With Executives

...
Reading
3 个视频(共 26 分钟), 2 个阅读材料, 1 个测验
Video3 个视频
3.2 Deciphering the Communication Styles of Managers12分钟
3.3 Persuading Executive Managers8分钟
Reading2 个阅读材料
Module 3 Required Readings10分钟
Module 3 Lecture Slides10分钟
Quiz1 个练习
Review10分钟

4

章节
Clock
完成时间为 1 小时

Communicating With Your Direct Reports

...
Reading
3 个视频(共 24 分钟), 4 个阅读材料, 1 个测验
Video3 个视频
4.2 Giving Feedback to Your Employees11分钟
4.3 Book Chat: "Listen Up"7分钟
Reading4 个阅读材料
Module 4 Lecture Slides10分钟
Module 4 Required Readings10分钟
Course Wrap-Up10分钟
End of Course Survey10分钟
Quiz1 个练习
Review10分钟
4.1
Direction Signs

25%

完成这些课程后已开始新的职业生涯
Briefcase

83%

通过此课程获得实实在在的工作福利

热门审阅

创建者 NAApr 12th 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

创建者 MMFeb 1st 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

讲师

Patricia Bravo, MBA, SPHR

Instructor, University of California, Irvine Extension

关于 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

关于 Career Success 专项课程

This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs....
Career Success

常见问题

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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