In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
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This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.
More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.
I enjoyed this course. I used it for personal development. It gave great tools and information to think about as a middle manager and how to properly communicate with
The study material is great and the extra reading material very useful, in general a great course. In my opinion some of the answers in the quiz tests are debatable.
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