Mar 30, 2020
what an amazing course, so much information and yet so easy to understand, would recommend going over a few of the videos and supplemental reading a few times, take the time needed, it'll be worth it.
Aug 06, 2019
This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!
创建者 Iftekhar M T•
May 03, 2020
Thanks to Google for coming up with such an awesome course. If you're new to networking, you've got to stick to your guns & deal with the course patiently. Just one area of improvement, the course would've been x10 effective had they provided practical & more visual stuff. It's all theory & there's only so much you can remember. But anyway, I've definitely taken away a ton of value from this course. I would recommend it to any beginner just heading out with networking.
创建者 Romaine A M G•
Sep 19, 2020
About 40 percent was hard for me because of work and the questions where kinda hard if you don't remember every single thing! But my favorite part was the cloud and IPV6 if I have a chance I would have gotten it done faster in a few weeks, not two months. I did the first course in like 3 days!
创建者 Avi L•
Jul 31, 2018
I love the energy and personality of the instructor, but the material was almost entirely learn by rote. There were minimal interactive exercises requiring the application of skills. The tests were taken verbatim from the lecture content, and it's obvious the instructor is reading off a prompt the whole time. The only assignment that isn't a rote test is a paper that just requires describing the same material you were just tested on over again. This course would really benefit from a little more improvisation and visual demonstration in the lecture videos and from more interactive material in the course content. I don't feel like I'm quite as strong in networking as I will be in operating systems after finishing the lab-oriented Power User course that requires a lot of practical work.
Jul 07, 2018
I wish this course had a more professional name-- all the courses in this series have cutesy unprofessional names and I don't like putting them on my resume like this.I feel like the spent more time writing puns for the lectures than they did on the actual material or the assignments. It's hard to follow the path the material is taking, it's extremely wordy (so it's easy to zone out before you get to the actual facts and info you need), the puns don't help (especially if you're struggling with learning disabilities or if English is not your first language), the rattling off of IP address after IP address becomes impossible to tease out the actual facts, and heaven forbid you have a little dyslexia. There aren't enough useful slides/diagrams/visual aids in the lectures. The quizzes (especially the interactive exercises) aren't helpful, and are slow or don't load properly, and when they do load, they're hard to use with a high magnification setting, and often the color choices aren't great if you're colorblind. The phrasing of the questions in the quizzes tested you more on whether or not you followed every lecture rather than the actual material. I honestly expected a lot better from Google and this course is not the same quality as other Coursera courses I've taken, and this course needs a lot of work before I'd suggest it to anyone. Less puns, more quality, please.
创建者 Anthony H•
Apr 11, 2020
The quiz has excellent knowledge for beginners and covers a variety of topics that one would need to learn for either Comptia Net + or later down the road their CCNA. My issue with this course is with the graded quizzes. The wording of the questions act almost as if they are trying to trick the tester by playing semantics. For example there was a question I encountered covering DHCP, paraphrasing it asked what would the type of IP be classified if you attempt to assign it to the same machine every time. "This would be "Static" being the IP is not being selected out of a pool of IPs. but the answer was labeled incorrect. Also in Week 5 there was a "1" Question graded quiz that has you move the wifi frequency to prevent interference. 1" the instructions are out of date and do not clearly identify what the course sees as "Least frequency interference". Also while interpreting the instructions you are given only 3 tries which will prevent you from completing this course. Not only do I think this should have been a interactive activity no graded. This is not how you perform a site survey. If you have overlap you modify the channels broadcasting (1,6,11) or move the direction /type of antennas.
Jun 30, 2020
95% of all these videos was a person at a table just talking. This was the WORST way for this information to be explained. I'm into computers and want to learn IT because of the hands on nature of it, so to see video after video of just a person spouting acronym and definition after definition was painful. Every so often there would be a graphic, that would help, but other times the graphic was only partially explained, or by the time it came up it was nowhere near helpful. Again, you could use any visual method to get this information explained, and I hated every minute of this course. If the next one is anything like this I expect to drop Coursera altogether.
创建者 William W•
Jan 18, 2020
Terribly formatted and extremely glitchy, which is very ironic considering this is an IT course. Tech support simply does not respond to any inquiries, even if they are as desperate as "this quiz does not function". On one of them, I literally had to drag boxes (which were either blank or had the text practically in another box!) at complete random until the quiz accepted them. The lectures themselves are horrible. You will learn more by just looking up YouTube videos on the subject.
创建者 Efrain V•
Mar 14, 2018
I'm only on to the second week of this course and I have to second guess the the teaching methods used on this course. It seems that the designers decided to use the lazy approach of content dumping and useless memorization. Just by seeing the phrase "100% or more" to pass, you can understand the lazy approach to this course. Content its buggy having to close and reopen quizzes to complete them, and just uninspiring in general.
创建者 Luis D•
Mar 04, 2018
Not having fun repeatedly trying to finish their Layers test which keeps marking me as wrong. There's no way anybody can fail that test since they give you the answers. Yet changing computers and browsers has no effect on the results. I keep getting failed at that one exam.
Wasted a hour already today with this.
创建者 Vivian W•
May 01, 2020
This was definitely much more in-depth than the first course of the Google IT Support cert series, and had a lot of great information and I definitely came out of it more knowledgeable of certain terms and concepts that are important to networking and to building a strong foundation.
If improvements to the course were to be implemented, I would suggest adding more visuals to better understand some of the concepts like subnetting, datagram encapsulation steps/routing in relation to the 5-layer model (at which layer X happens etc) .
In particular, I had a very difficult time understanding binary - converting decimal to binary and vice versa, which I think is important to understanding CIDR notation and applying it to then understand how to do well on one of the assessments. After rewatching the videos, I ended up having to use some outside resources to get it, which I understand is part of the learning process in general in this field, but I also think those outside resources could be included as they were more clear and concise.
I also struggled with the Wireless Channel activity - while I understood the importance of trying to configure channels with as little interference as possible, it wasn't explained how to do so in as fast and efficient manner as possible. I also think this course could benefit from adding in more practical applications/real-life scenarios, like explaining and providing examples of when to use ping vs traceroute vs nslookup, examples of common problems or things to look for in the output to help resolve the problem.
Lastly, I felt that the Mock Interview video was extremely helpful and useful so kudos for including that!
Overall a great course, and thank you for providing this resource to people like me with no traditional background or academic foundation for this type of field.
创建者 Lisa K•
Jun 29, 2020
I was surprised to see so many negative reviews of this class, so that's why I'm writing this positive one. In my opinion, the course is excellent, and so are the instructors. Even their jokes are ok. I did watch each video at least twice, and I took lots of notes and reviewed them. The text of the instructor's talk was below each video, so it was easy to cut and paste pertinent talking points, or to shorten them. I think it would be difficult to learn the material only by watching the videos. I also read the Supplemental Materials, and sometimes watched YouTube videos on the topic (especially for Subnetting and masking). I am pretty much of a beginner, except that 14-15 years ago I took some Networking classes at a local community college, so I had some prior knowledge of the topic (but no actual hands on experience).
I agree with the criticisms of the Subnetting quiz. I misinterpreted the instructions (even though I read others' comments about them before I took the test). I finally figured it out. The test was hard even once I understood the instructions, but that's b/c I had a very hard time understanding subnetting & masking.
It would be helpful to have more hands-on quizzes, but I'm not sure how that can be accomplished in a class in this format: online and at-your-own-pace. I think the next course includes command line instructions and practice, and this may help us all to get hands-on practice on our own computers, using some of the tools we've learned.
创建者 Ian M•
Aug 04, 2020
Holy cow! I have a Ph.D. and have taught coding for years. I never truly understood how networks... worked. I can tell I have only scratched the surface, but I'm stoked! I couldn't stop learning this stuff! Thanks for an amazing course!
The good: it's not easy! I didn't pass several of the tests the first several times I tried. I had to go back and learn more. Brush up and do some research online. Rather than dissuading me, it convinced me that what I was learning was "real" content. This isn't a fluff Coursera course. Thanks! It made me prouder when I did succeed! Also, the instructor is likable, which is huge in online learning. Not pompous. Not tangential. Just perfect.
What could be better -- hey, I'm a professor, so there is always room for improvement:
The scripts were good, but more visuals would be helpful. Also, more description of some of the vocabulary would be nice. Perhaps a glossary. Several of the test questions were ambiguous: one referred to fiber being laid to a "cabinet." Does this mean cabinet for utilities, server cabinet, the cabinet where my grandma keeps her wifi router?
Overall, awesome job, Google, and great work Coursera! Now that I work in online education at my university, promoting it broadly, I know that the competition is fierce from you guys. I think this is a good thing. Learning should be affordable and mobile.
创建者 Geraldine T•
Sep 09, 2020
I absolutely enjoyed this course! Some of the networking puns made me smile. :) The instructor explained the key concepts using simple English and simple ideas. I found this very helpful as it gave me a big picture overview of the networking device or technology and made me understand its purpose in the grand scheme of things. The graphics were great too and helps tremedously for visual learners!
While I cannot troubleshoot network issues after taking this course, I definitely can see these concepts coming alive in daily live with a clearer understanding about the phones, computers, cars, routers, etc. around me. It was the just the right level of depth for someone like me who only has a basic understanding of how computers work. I dont think I would be able to cover as much breadth in networking concepts in the same period of time if I were to self-explore on wiki, watch youtube, or read man pages. This is certainly well-curated content and has given me a direction on what topics I could further read about. This is definitely a beginner's course and the focus is on exposure rather than mastery. Would love to see an intermediate course under this same instructor!
3 Area for improvement
Include hands on assignment like in Course 1
创建者 Amanda C•
Apr 15, 2018
Great course and a great instructor! One of the tests didn't want to load on Firefox, but loaded properly on Chrome. There have been a few technical difficulties in this and the first course with some loading of material, but if you're having trouble there is a solution to be found on the message boards. I haven't found the issues to be too troubling when I refer to the boards to work them out.
The course instructor is very engaging and the delivery of material is excellent. Some have mentioned the material moves quickly. A tip I would offer is to not just watch the videos straight through and expect to get it. Transcripts are available to read through, or I've found pausing and replaying to take notes while I watch to be considerably helpful. The tests are finicky in that minor spelling errors will give you a wrong answer. Since testing yourself is one of the best ways to solidify material, I didn't find taking retakes for this reason too frustrating, it was just an opportunity to get the material better ingrained.
创建者 LaGayla B•
Feb 11, 2020
Each topic in the course has been very challenging, however, the encouragement received along the way is so motivating and appreciated. Also, the real comments shared from various co-workers along the way are very encouraging as well.
Only once in my life have I worked for a great corporation. I do have my degree but after leaving the large corporation I soon realized how much I valued working there! Since then, I have worked for companies that expect you to have great learning agility but they never allow you to use it in an environment that will allow you to establish a career. So, when I came across this training opportunity, I am working smart, hard and I am eager to hopefully obtain the certification and gain employment with a large established corporation where I am allowed and encouraged to grow into a stable career.
创建者 Stevens, T•
Sep 27, 2019
This course like the first one I took is very well done. The way the Google has presented the course is amazing. The videos do a really good job of laying things out in a way that makes the learning fun. At no time do I feel that I cannot do something because they are always rooting for you to succeed in the videos. To be honest it is almost like a good book that I do not want to put down. I just want to keep going in the course to learn more. It is actually kind of sad it is over in a way. Getting started on my next course has me pretty excited after going through this one. Completing my Google IT support certificate will be something I am looking forward to with eager anticipation. Thank you for putting together such a wonderful course.
创建者 Matthew R D•
Feb 05, 2018
The teacher really cares about the content they're teaching (and it shows). The background teachers also did a great job.
My favorite part of this section is that the quizzes have fill-in-the-blank (for almost the entirety). I've done pretty much every class/module and this is the only teacher that did that. While sometimes I disagreed with memorizing certain question/answer pairs (proprietary or trivia questions) and lamented the lack of multiple answers (LAN vs local area network + link-local unicast vs link-local unicasts), I still felt that I learned far more from it. I'm sure some students had tons of trouble from this section's tests but I still feel that some number (maybe not 100%) of open-ended questions should be included.
创建者 Sudheera S•
Jan 15, 2019
I have 15+ years experience in IT. Back when I started my career, I did not have access to online courses. I discovered this course and immediately enrolled. Although, I had a good understanding of most of the topics covered in the course prior to enrolment, the course served as a good refresher. The quality of video lectures, well thought out quizzes and assignments delivered a good learning experience. I recommend this course for anyone starting their career in IT support. Even if you have some experience in IT, don't hesitate to enrol to learn the things you might have missed earlier in your career and prepare to take your career to the next level! This is an exemplar course. Thanks to Google and Coursera!
Jun 14, 2018
My schedule is extremely challenging in my personal life as a home care aid nurse to my aging parents. This course gives me the opportunity to make the first steps in pursuing a career path in IT before Coursera I would not be able to pursue. The flexibility of this program makes it possible because I find it difficult to commit to a rigid, more structured schedule of education classes. The content and fluidity of how the subject is presented and the instructors administering the topics does not discourage someone who has no experience, knowledge, or background in IT but may have a great foundation of skills like customer service, trouble shooting, problem solving, and a love of technology for an IT career.
创建者 Stephen E•
Jul 19, 2020
I feel this is an excellent course for people who are serious about obtaining critical fundamentals for later work. You can't know a thing until you understand where it comes from. I never felt like the information influx was too much. I did however feel challenged and I had to focus and study and read and reflect. I had to practice and consider the larger questions. The pacing was good and the groundwork laid. I know they could have hit us with more content. There is always more content. But this was a solid beginning that lets me ask smarter questions and gives me critical vocabulary words to begin a search when I want to dig deeper. Thanks guys, good job.
创建者 Harsh M•
May 13, 2020
The course was too good and in conjunction with what you would expect of a practical course offered by google.
Unlike academic course on Computer Networks offered by universities this course focused on the creating a deep understanding on the working of Internet so as to enable people to explain every aspect of its working. Rather than focusing on the implementation based protocols it focused on what is the foundations of the modern networking infrastructure and how it has evolved and is continuously evolving over time.
And would recommend this course to anyone who want to acquire a strong foundation in
"The bits and bytes of Computer Networking"
创建者 OUSMANE D•
Apr 11, 2020
Big thanks to all the teachers who endlessly help me achieve such a great thing. I can now say without any doubt that I'm not novice in computer troubleshooting areas . I'm now getting deeper and deeper in my objectives which is to master all technical terms in computer technical support and be able to resolve all problems for end users and kindly transmit what I've learnt with these unqualifiable teachers who slowly explains everything as if we were physically together in classroom.
Big up to you guys!
I'll for sure continue with the rest of six courses without any problem and can't wait to gain more skills with you.
创建者 Simone R•
Jul 13, 2019
Although I passed the last quiz, I was frustrated with the first question activity. I knew the two "rules" for shortening IPv6 addresses, but I could not revise any of the IP addresses on my computer. It just wouldn't work! I couldn't make it move. Maybe I misunderstood the directions, but I thought I could just revise or delete or highlight and delete numbers, then check my work. I tried everything: highlighting the correct zeros, making it bigger and smaller--nothing. Even though I was in Chrome. I feel I should've received a 100 percent since I got the answer about the rule correct on question 13.
创建者 Kumar R•
Mar 09, 2019
Awesome learning and recapping on past knowledge ! The presenter with his with punchlines made the dense material bearable ! Kudos to this awesome presenter and his patience and diligence in delivering the material. Some hands on labs on certain areas where tools are used for better reinforce what is being learned. Just the lectures and quizzes may not suffice other then that awesome job to everyone involved in developing , preparing and presenting these information. On a small note some of the diagrams present could be provided as PDFs so as to serve as visual reminder of key concepts and takeaways.
创建者 Anthony R•
Jul 10, 2019
I've always felt like networking was my weakest skill set. I understood the basics and could diagnose basic problems but I honestly lacked the fundamental knowledge needed to diagnose systemic problems that major companies or business users may face. This lack of fundamentals also hindered me in other fields like cyber security. I think this is a fantastic course and out of all of the Google Professional IT Certification courses I believe this one was the most valuable to me and will make a significant difference in my ability to troubleshoot and effectively resolve common issues.