课程信息
4.6
37 个评分
6 个审阅
Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice....
Globe

100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Intermediate Level

中级

Clock

Approx. 14 hours to complete

建议:1-2 hours/week...
Comment Dots

English

字幕:English, German...
Globe

100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Intermediate Level

中级

Clock

Approx. 14 hours to complete

建议:1-2 hours/week...
Comment Dots

English

字幕:English, German...

教学大纲 - 您将从这门课程中学到什么

Week
1
Clock
完成时间为 2 小时

Mediation Essentials

...
Reading
7 个视频(共 39 分钟), 2 个阅读材料, 3 个测验
Video7 个视频
Mediation : introduction and definition4分钟
Mediation : where, why ?4分钟
Mediation : How ? Roles and styles5分钟
The advantages of mediation5分钟
The mediation cycle (part 1)8分钟
The mediation cycle (part 2)5分钟
Reading2 个阅读材料
At the end of this lesson..10分钟
At the end of this lesson...10分钟
Quiz3 个练习
Module 1 - Lesson 1 : Practice Quiz4分钟
Module 1 - Lesson 2 : Practice quiz4分钟
Module 1 : Final Graded Quiz24分钟
Week
2
Clock
完成时间为 2 小时

Mediation in practice

...
Reading
6 个视频(共 34 分钟), 2 个阅读材料, 3 个测验
Video6 个视频
Getting ready: as a mediator5分钟
Resources for the mediator6分钟
Joint or Separate Meeting?5分钟
The challenge of confidentiality5分钟
Traps for the mediator5分钟
Reading2 个阅读材料
At the end of this lesson10分钟
At the end of this lesson...10分钟
Quiz3 个练习
Module 2 - Lesson 1 : Practice quiz8分钟
Module 2 - Lesson 2 : Practice quiz10分钟
Module 2 : Final Graded Quiz24分钟
Week
3
Clock
完成时间为 3 小时

Mediation in the Workplace part 1

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Reading
4 个视频(共 25 分钟), 3 个阅读材料, 2 个测验
Video4 个视频
Mediation within an organization's "Dispute resolution system"6分钟
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6分钟
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6分钟
Reading3 个阅读材料
At the end of this lesson...10分钟
At the end of this lesson...10分钟
Case study - workplace dispute10分钟
Quiz1 个练习
Module 3 - Lesson 1 : Practice quiz4分钟
Week
4
Clock
完成时间为 3 小时

Mediation in the Workplace - part 2

...
Reading
2 个视频(共 13 分钟), 3 个阅读材料, 3 个测验
Video2 个视频
Mediation of collective conflicts in work (part 2)6分钟
Reading3 个阅读材料
Before you begin10分钟
At the end of this lesson...10分钟
Before you begin10分钟
Quiz2 个练习
Module 4 : Practice quiz4分钟
Module 4 : Final Graded Quiz24分钟
4.6

热门审阅

创建者 EUOct 15th 2017

As the first courses of this serie, this is also a great class that teach skills each professional should have.

创建者 GGAug 28th 2018

Peaceful conflict resolution. We all need more of that. That should be a mandatory course ;-)

讲师

Alan Jenkins

Professor
Management

Aurélien Colson

Professor, ESSEC Business School - Director, IRENE Paris, Singapore & Brussels
Political Science

关于 ESSEC Business School

For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all. ...

关于 Negotiation, Mediation and Conflict Resolution 专项课程

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

常见问题

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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