Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
- 5 stars61.08%
- 4 stars25.60%
- 3 stars8.31%
- 2 stars2.88%
- 1 star2.10%
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.