Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

Learning in this platform amazing because I learned so much that'd ease my flow of work. A big thank you to Coursera for the Scholarship, it's an honour!

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.

This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

Very informative, hoping to get into the customer service filed and I believe this course was a great start.

perfect course affected on my monthly performance even before complete the course

A nice build up to the advanced material, maybe the build up is too long?

Great

just needs to be more fun in learning It was too serious

In einigen Bereichen zu Call Center orientiert.

It was awesome and very educative course

i learn a lot, thank you so much.

Very good and beneficial

it is really good course

Pretty good

m​uy bueno

Topnotch

Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.