课程概述
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course.
We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist:
• Communication Skills which focus on clear, concise communication and listening.
• Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help.
• Problem solving to research an issue and help determine an appropriate resolution.
• Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above.
At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations.
筛选依据：
51 - Customer Service Fundamentals 的 75 个评论（共 363 个）
创建者 Osuobeni P C
•Oct 3, 2019
创建者 Iftekhar M T
•Oct 24, 2020
创建者 Stefan S
•Jul 9, 2019
创建者 Kwame A B
•Oct 19, 2019
创建者 Nikhil P B
•Aug 12, 2020
创建者 Kristy G
•Mar 16, 2020
创建者 MOM K
•May 20, 2019
创建者 Mohammed H A
•Jun 14, 2020
创建者 Martin K
•Jul 24, 2019
创建者 Mariauxiliadora C P
•Sep 27, 2021
创建者 Tejas P
•Aug 13, 2020
创建者 Reinaldo A
•May 19, 2019
创建者 Mohammed A A
•May 3, 2020
创建者 Joshua A
•Apr 22, 2021
创建者 GEORGETTE J
•Nov 8, 2021
创建者 Maria M
•Mar 8, 2022
创建者 Moses W K
•Jun 23, 2020
创建者 Shernice M C
•May 11, 2021
创建者 Rajat
•May 31, 2020
创建者 okechukwu n c
•Aug 15, 2019
创建者 Ravindra S
•May 23, 2020
创建者 Ogunleye O
•May 5, 2022
创建者 Jude n f
•May 24, 2022
创建者 Charlene W
•Jan 24, 2022
创建者 Ubongabasi E
•Feb 20, 2020
Coursera Footer
© 2022 Coursera Inc.保留所有权利。
