Chevron Left
返回到 Customer Service Fundamentals

学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

1,135 个评分


There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....

151 - Customer Service Fundamentals 的 175 个评论(共 349 个)

创建者 Bashayer A

Mar 29, 2022

I learned a lot from the course. I am grateful to you and your effort

创建者 Bikram K N

Jun 29, 2020

Thanks a lot for this course. I'm very happy to complete this course.

创建者 Joyce O

Apr 14, 2022

Great asembly of information, i had a great time gaining knowledge.

创建者 Liza B

Nov 2, 2020

Nice and precise step by step instruction on how to handle customer!

创建者 Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

创建者 Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

创建者 Kalu E E

Jul 8, 2020

I am prepared to take on a role as a customer service specialist.

创建者 Finny C

Jul 7, 2019

Its very useful and hope to get placement in IBM customer Support

创建者 Marieanne O

Mar 25, 2021

Thank you cousera for this opportunity. I am eternally grateful.

创建者 Benish M

Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

创建者 Ezeh P

Mar 25, 2022

ii recommend this course. Well packed with impactful knowledge

创建者 Uzoka K

Feb 22, 2020

This course is exceptional. It is the best I have come across.


Feb 1, 2021

It was an nice experience learning through Coursera Thank you


Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

创建者 Altaher M

May 16, 2022

it is really great course thank you from bottom of my heart

创建者 Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.


Jun 27, 2020

This course enhance my skill in customer service carrier.

创建者 Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

创建者 ChidinmaJuliana I

Apr 2, 2022

This course is power filled. it was really an eye opener

创建者 Azuhchum C K

Oct 25, 2021

A​ll my Curiosities and Learning expectations were met.


Oct 4, 2019

This course is too god for a customer support executive

创建者 Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

创建者 Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

创建者 Zaheer A S A

Oct 22, 2020

Great skill and it will be addition t your skill list


Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.