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学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

4.8
1,138 个评分

课程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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176 - Customer Service Fundamentals 的 200 个评论(共 351 个)

创建者 Chinatu K P

Mar 10, 2021

This is a course every Call agent should go through.

创建者 redemta k

Mar 17, 2022

It was a wonderful experience and enjoyed learning.

创建者 Nirmal S

Feb 16, 2022

Great information for customer service fundamentals

创建者 Kayisha C

Sep 28, 2020

I feel confident after using this course! Thank you

创建者 Stanford M

Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

创建者 Levi H

Jul 11, 2021

Learned a lot Really like this course specifically

创建者 Lisa r

Dec 31, 2020

I love how easy it was to understand this course.

创建者 Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

创建者 Gina M

Nov 22, 2020

Lots of great ideas to make call support easier!

创建者 Luis A R

Feb 3, 2022

W​as a bit challenging but definitely worth it.

创建者 Arkademi

Oct 22, 2021

interesting course and excellent study material

创建者 Arsh A

Jan 13, 2021

very nice course I just love and enjoy it a lot

创建者 Mason J

Mar 7, 2022

This course was very informative and detailed.

创建者 Kene O

Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

创建者 Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

创建者 Michal S

Nov 15, 2020

Great overview about work on Service Desk

创建者 Akash C

Aug 12, 2020

It will be very helpful in my work filed.

创建者 Soyinka O

Jul 31, 2020

This professional course earn the stress.

创建者 Prasana K

Apr 21, 2021

Gained great knowledge from this course.

创建者 B F

Jun 30, 2022

A good course. It works if you work it.

创建者 Maggie

Mar 25, 2022

It was incitefull , i have learned alot

创建者 onwukanjo e

Jan 16, 2022

Educating, insightful and understanding

创建者 Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

创建者 Osuobeni J E

Mar 5, 2020

It's a great course on customer support

创建者 Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much