Chevron Left
返回到 Customer Service Fundamentals

学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

4.8
907 个评分
272 条评论

课程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
筛选依据:

176 - Customer Service Fundamentals 的 200 个评论(共 277 个)

创建者 Panagiotis M

May 27, 2019

It was a very informative course

创建者 Carlos L

Aug 23, 2021

enjoyed learning something new.

创建者 Eric K N

Mar 29, 2021

Very practical. I loved week 4

创建者 Stephanie G

Jan 3, 2021

This course was very helpful !

创建者 Aikee P A

Aug 31, 2020

Such a big help! I learn a lot

创建者 Arbish K

Feb 24, 2020

this is one of the best course

创建者 Mistee R C

Jul 22, 2020

Awesome learning experience.

创建者 Mebrahtu A

Jul 22, 2021

wonderful course, thank you

创建者 OLUMIDE A

Sep 26, 2020

Awesome! So proud of myself

创建者 Conveeya B

Jan 20, 2019

This is a wonderful course!

创建者 Jitu M

Mar 10, 2020

very good materials.......

创建者 Adham A

Sep 17, 2019

very very excellent course

创建者 Ashok R

Dec 11, 2021

Good course...Thanks SBD

创建者 Marc T

Oct 3, 2021

intense and well rounded

创建者 Sohaib A K

Apr 9, 2021

Best learning experience

创建者 Ankita P

Sep 17, 2020

Very good. informative.

创建者 Esther A K

Nov 23, 2021

Very interesting course

创建者 Paul M

Sep 28, 2020

Great and user friendly

创建者 Braulio T

Dec 3, 2021

Relly good, thank you.

创建者 James

Nov 7, 2020

Learn customer service

创建者 Umair M

Jul 29, 2019

it was very productive

创建者 Olagunju o

Sep 9, 2021

Its An Amazing course

创建者 Oke J

Apr 22, 2020

A wonderful course...

创建者 Rashed S R A K

May 11, 2020

Great course content

创建者 Ricardo

Oct 24, 2020

Excellent course...