In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care. Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.
本课程是 Healthcare Trends for Business Professionals 专项课程 专项课程的一部分
Healthcare Consumerism and Implication for Care Delivery
提供方
教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 3 小时
Consumerism in Healthcare
Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
11 个视频 （总计 43 分钟）, 5 个阅读材料, 4 个测验
11 个视频
Module 1 Overview1分钟
Defining the Healthcare Ecosystem5分钟
Consumer Driven Ecosystem4分钟
Ted Talk Debrief3分钟
The Role of the Consumer4分钟
The Role of Employers3分钟
The Role of Physicians and Hospitals5分钟
Consumer Challenges4分钟
Guest Lecture: Measuring Care in the Continuum3分钟
Future Trends in Healthcare Consumerism4分钟
5 个阅读材料
What I Learned About Health Care When My Cat Died10分钟
Redesigning Care for High-Cost, High-Risk Patients10分钟
Hospital Compare from medicare.gov10分钟
For millennials, a regular visit to the doctor’s office is not a primary concern10分钟
Texas Walmart hosting Beacon mental health clinic10分钟
4 个练习
Module 1 Practice Quiz 16分钟
Module 1 Practice Quiz 26分钟
Module 1 Practice Quiz 38分钟
Module 1 (Graded)30分钟
周
2完成时间为 4 小时
Operational Challenges and Change Management
This week we will explore organizational change and how it relates to healthcare.
10 个视频 （总计 36 分钟）, 2 个阅读材料, 4 个测验
10 个视频
The Need For Change4分钟
Driving Change1分钟
Types of Innovation4分钟
Planning for Change4分钟
How Operational Change Impacts Consumers5分钟
Guest Lecture: Technology and Consumer Engagement2分钟
Responding to Change in the Healthcare Industry4分钟
Three E's of Change3分钟
Into the Unknown3分钟
2 个阅读材料
3 Steps for Engaging Health Care Providers in Organizational Change10分钟
Fair Process: Managing in the Knowledge Economy10分钟
3 个练习
Module 2 Practice Quiz 14分钟
Module 2 Practice Quiz 210分钟
Module 2 Practice Quiz 34分钟
周
3完成时间为 2 小时
Financial & Payment Challenges of Healthcare Consumerism
This week we will consider financial and reimbursement models from a distinct consumerism context.
9 个视频 （总计 32 分钟）, 1 个阅读材料, 4 个测验
9 个视频
Consumers and Shifting Costs3分钟
Fee for Service payment model2分钟
Financial Payments and Operations3分钟
Payment Models and the Continuum of Care3分钟
Guest Lecture — The Challenges of Integration and the Consumer3分钟
New Models4分钟
Payment Models in Non-Healthcare Services3分钟
Ecosystems and Consumer Engagement4分钟
1 个阅读材料
The Case for Capitation15分钟
4 个练习
Module 3 Practice Quiz 18分钟
Module 3 Practice Quiz 28分钟
Module 3 Practice Quiz 34分钟
Module 3 Graded Quiz30分钟
周
4完成时间为 4 小时
The Role of Analytics in Healthcare Consumerism
Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.
9 个视频 （总计 40 分钟）, 3 个阅读材料, 4 个测验
9 个视频
The Role of Analytics in Daily Life5分钟
Applying Analytics to Healthcare4分钟
Analytics and Operational Improvement4分钟
Analytics and Consumerism in Healthcare5分钟
How Others Measure Quality4分钟
Using Analytics for Proactive Outreach4分钟
Guest Lecture: Social Determinants in Care Across the Continuum4分钟
Challenges of Measurement5分钟
3 个阅读材料
Why Is Data Analytics Important in Healthcare?10分钟
Data Analytics Can Drive Change in Health Care10分钟
10 High-Value Use Cases for Predictive Analytics in Healthcare10分钟
3 个练习
Module 4 Practice Quiz 16分钟
Module 4 Practice Quiz 28分钟
Module 4 Practice Quiz 36分钟
讲师
George “Russ” Moran
Executive ProfessorD’Amore-McKim School of Business
关于 Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
关于 Healthcare Trends for Business Professionals 专项课程
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
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