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返回到 IBM 客户关系专员专业证书

学生对 IBM 提供的 IBM 客户关系专员专业证书 的评价和反馈

4.8
352 个评分
96 条评论

课程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
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51 - IBM 客户关系专员专业证书 的 75 个评论(共 97 个)

创建者 Shafiq A

Jan 20, 2020

The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.

创建者 Michael S S

Jan 07, 2020

This has been a very good course. I think all service organizations should have their employees./support agents take this.

创建者 ARMAN D

Oct 20, 2019

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

创建者 BHUPESA K P

Feb 17, 2020

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.

创建者 Andrea P

Oct 06, 2019

great course and great/clear videos, explanations and excercise to develop these essential skills

创建者 Mariyam F S

Aug 01, 2019

An excellent experience and in-depth learning about customer relationship and engagement process.

创建者 Lal P C

Jul 18, 2019

Really very nice course . Which give details description of Customer Service and it's aspects.

创建者 Julian K

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

创建者 Amron D B

Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

创建者 Hugo E G L

Dec 25, 2019

Great one! It has all the foundational skills that a customer service representative needs.

创建者 Mariya H

Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

创建者 Isah B A

Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

创建者 Finny C

Jul 07, 2019

Its very useful and hope to get placement in IBM customer Support

创建者 UZOKA K C

Feb 22, 2020

This course is exceptional. It is the best I have come across.

创建者 RAKESH K P

Oct 04, 2019

This course is too god for a customer support executive

创建者 Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

创建者 STEVEN C

Jul 08, 2019

A fantastic mix of video, text, quiz and assignments.

创建者 Osuobeni J E

Mar 05, 2020

It's a great course on customer support

创建者 Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

创建者 Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

创建者 Dinesh P

Sep 18, 2019

It was challenging but interesting.

创建者 Leon R C P

Jan 18, 2020

Excelente curso, muy recomendable.

创建者 Olusola K

Mar 31, 2020

The best online course i ever had

创建者 Panagiotis M

May 27, 2019

It was a very informative course

创建者 Arbish

Feb 24, 2020

this is one of the best course