课程信息
3.7
11 个评分
4 个审阅
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners. Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations....
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100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

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Clock

Approx. 9 hours to complete

建议:3 weeks of study, 2-3 hours/week...
Comment Dots

English

字幕:English...
Globe

100% 在线课程

立即开始,按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Clock

Approx. 9 hours to complete

建议:3 weeks of study, 2-3 hours/week...
Comment Dots

English

字幕:English...

教学大纲 - 您将从这门课程中学到什么

Week
1
Clock
完成时间为 4 小时

Module 1: Communicating Influence in the Workplace

This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts....
Reading
7 个视频(共 66 分钟), 2 个阅读材料, 4 个测验
Video7 个视频
Course Introduction3分钟
Video 1: Motivation8分钟
Communicate to Motivate14分钟
Using Nonverbal Cues17分钟
Persuasive Communications6分钟
Developing Persuasive Conversation10分钟
Reading2 个阅读材料
Readings10分钟
References and Readings10分钟
Quiz3 个练习
Persuasive Conversation10分钟
Quiz for Communicating for Understanding16分钟
Persuasive use of language12分钟
Week
2
Clock
完成时间为 3 小时

Make Effective Presentations

This module will apply the principles of effective presentation using visual aids, voice and body language, with consideration for cultural sensitivity....
Reading
7 个视频(共 55 分钟), 3 个测验
Video7 个视频
The Storyboard I10分钟
The Storyboard II6分钟
Strategies to Engage Attention5分钟
The Impactful Presenter9分钟
Manage the Q&A Session4分钟
Presentation with Visual Impact14分钟
Quiz2 个练习
Quiz on Effective Presentations12分钟
Quiz on Presentation slides and Managing Q & A Sessions12分钟
Week
3
Clock
完成时间为 4 小时

Engaging External Stakeholders and Counterparts

In this module, learners will acquire negotiation skills in a workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members....
Reading
5 个视频(共 35 分钟), 1 个阅读材料, 5 个测验
Video5 个视频
Negotiation8分钟
The Negotiators Toolkit7分钟
The Language of Negotiation I6分钟
The Language of Negotiation II4分钟
Reading1 个阅读材料
Readings10分钟
Quiz4 个练习
Engaging with Small Talks and Goodwill20分钟
Understanding Negotiation I10分钟
Understanding Negotiation II8分钟
Understanding the Language of Negotiation14分钟
3.7

热门审阅

创建者 RSJun 8th 2017

Amazing experience with amazing instructors. Thank you so much Coursera and National University of Singapore for providing me finance support to learn and complete this course.

讲师

Susan Lee

Lecturer
Centre for English Language Communication

关于 National University of Singapore

A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment. ...

关于 Effective Communication in the Globalised Workplace 专项课程

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace. This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players....
Effective Communication in the Globalised Workplace

常见问题

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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