ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
课程信息
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完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
可灵活调整截止日期
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完成时间大约为18 小时
英语（English）
字幕：英语（English）
您将获得的技能
ITIL 4 Foundation topicsITIL Terminogy
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为18 小时
英语（English）
字幕：英语（English）
提供方
LearnQuest
LearnQuest is the preferred training partner to the world’s leading companies, organizations, and government agencies. Our team boasts 20+ years of experience designing, developing and delivering a full suite industry-leading technology education classes and training solutions across the globe. Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
教学大纲 - 您将从这门课程中学到什么
完成时间为 2 小时
Introduction to ITIL 4
In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.
完成时间为 2 小时
1 个视频 （总计 6 分钟）, 1 个阅读材料, 2 个测验
完成时间为 2 小时
Key Concepts of Service Management
In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
完成时间为 2 小时
3 个视频 （总计 20 分钟）, 1 个阅读材料, 1 个测验
完成时间为 2 小时
The Four Dimensions of Service Management
This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
完成时间为 2 小时
2 个视频 （总计 12 分钟）, 1 个阅读材料, 2 个测验
完成时间为 2 小时
The ITIL 4 Service Value System
In this module, we will summarize and review the components within the Service Value System.
完成时间为 2 小时
3 个视频 （总计 18 分钟）, 1 个阅读材料, 2 个测验
完成时间为 2 小时
The Service Value Chain
This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.
完成时间为 2 小时
2 个视频 （总计 14 分钟）, 1 个阅读材料, 2 个测验
完成时间为 2 小时
ITIL 4 Guiding Principles
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
完成时间为 2 小时
3 个视频 （总计 20 分钟）, 1 个阅读材料, 2 个测验
完成时间为 2 小时
ITIL 4 Practices
This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.
完成时间为 2 小时
10 个视频 （总计 54 分钟）, 1 个阅读材料, 1 个测验
完成时间为 1 小时
Course Review
This module provides a summary of the course and tips for taking the ITIL 4 exam.
完成时间为 1 小时
1 个视频 （总计 7 分钟）, 3 个阅读材料, 1 个测验
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