Know Your Audience(s)

Loading...

来自 University of California, Davis 的课程

Research Report: Delivering Insights

9 个评分

University of California, Davis

Research Report: Delivering Insights

9 个评分

课程 4（共 4 门，Specialization Market Research）

You have completed all the hard work of conducting your internal, secondary, and primary research. You have analyzed all the data and are able to formulate insights and recommendations based on your research proposal. But what is the best way to present your findings and be able to make a decision? In this course, you will discuss how to incorporate a story in your marketing presentation to help you capture the attention and gain support of stakeholders and business leaders. You will choose the most effective analytical method for delivering your insights and the best presentation method for your given audience. You will incorporate data visualization best practices and use tips and tricks when presenting to your various levels of decision makers and stakeholders.

从本节课中

Designing and Presenting Ideas

There are certain expectations of a market research report or presentation. You have prepared to communicate your findings, however, you still have to construct your presentation. This module covers the building blocks and required sections that are industry standards in a market research presentation. In this module, you will review the essential sections of a market research report and offer further directions for designing visualizations of your data. You will be able to complete a market research presentation with the requisite sections and design a presentation that caters to a specific audience. You’ll be able to deliver research-based ideas and findings through a story that will cast your client in the hero role. You’ll also be able to deliver actionable recommendations that will help solve your client’s business problem. And, isn’t that the point of all the research done prior to this part of the process?

Design for Understanding5:15

Know Your Audience(s)5:18

Data Relationships and Design5:45

Language, Labeling, and Scales6:45

Visual Lies and Cognitive Bias9:44

与讲师见面

Robin Boyar
Founder, thinktank research & strategy
UC Davis Extension
Ashwin Aravindakshan, PhD
Associate Professor, Graduate School of Management
UC Davis

Welcome back. As you've seen,

data visualizations come in a wide and expanding range of forms

of many different purposes and have diverse sets of potential audiences.

Are they analysts who need to comb through data to

find interesting patterns, trends, and anomalies?

Or are they executives who need quick, clear,

and reliable summaries about some initiative or campaign?

One size definitely does not fit all.

In this lesson, I'll present a basic framework for thinking about audiences,

purposes, and context for your data visualizations.

The more you can understand, empathize,

and anticipate the needs of

your intended audience and assemble the right elements from your toolkit,

the more successful your designs will be.

The same applies for understanding the purpose,

the visualization, and the types of data being used.

Good visualization design means effective communication with your audience.

So, it helps to think about the interests, needs,

skills and knowledge and goals of

the people who will be engaging with your visualizations.

There are a few fundamental questions to keep in mind at the outset including: one,

what are the interests, needs, and goals of your target audience

that your visualization can address in some way?

For example, this can range from general curiosity about an issue such as

the relationship of life expectancies and personal income levels in

different parts of the world to specific needs such as

seeing a real time alert about a potential hacker intrusion to a network.

Two, what does the audiences expected level of

familiarity and subject matter expertise with the material?

The level of prior knowledge and expectation can have

a big impact on how they view your visualization.

Prior knowledge can sometimes help and other times

hinder the ability and usability of your design.

We will examine the role of prior knowledge and

mental models and bias further in our future lesson.

Three, what is the appropriate level of information density and

detail that will fit with your target audience is subject matter knowledge and needs?

Realize that providing too much or too little detail

can sometimes be counterproductive depending on who's looking at the visualization.

Four, how much or how little control do users have in interacting with visualization?

A potential trade off here is that control can require

more effort and knowledge from the user.

You should recognize that simplicity can be relative for different types of users.

If for example, your design is meant for retail analysts,

they may need a tool that can help them uncover meaningful patterns and trends and data.

In this instance, the emphasis is on facilitating the process of exploration.

If on the other hand,

the user is a sales person presenting quarterly returns to executives,

the goal is for the presentation to convey specific,

relevant information as concisely as possible.

It's also important to think about the level of detail and

scope of information that different audiences may need.

In the case of the analyst,

she may need the ability to easily view data in various timescales from say,

days to years, whereas,

a salesperson may only need to show quarterly results.

These factors can all help guide your design strategy.

One common technique for keeping different kinds

of audiences clearly in mind is by using what I refer to as personas.

These are descriptions of user types that capture characteristics,

goals, and needs of different types of users.

For example, there can be a persona that represents

a retail analyst and another that represents a salesperson.

While personas may not be useful for every design project,

they can provide useful summaries of important types of

people that can help sharpen your thinking about targeted design.

As we have seen, great data visualizations are

designed with the needs of their intended audiences at the forefront.

There are many considerations that can guide

your design choices when aiming for that target audience.

And we have touched on some important considerations in this lesson.

It's all about asking good questions at the outset.

Now the direction of a design may change and evolve over time,

but the good questions at the outset can result in great results at the end.

Creating a persona document can be

a useful exercise and adjunct for capturing the needs of your audiences.

The more we can understand and anticipate those needs

and draw from your data visualization tool kit,

the better off you're going to be. See you next time.

探索我们的目录

免费加入并获得个性化推荐、更新和优惠。

Coursera 致力于普及全世界最好的教育，它与全球一流大学和机构合作提供在线课程。

© 2018 Coursera Inc. 保留所有权利。

通过 App Store 下载

通过 Google Play 获取