课程信息

38,947 次近期查看
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
初级
完成时间大约为14 小时
英语(English)
字幕:英语(English)

您将学到的内容有

  • Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

  • Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

  • Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
初级
完成时间大约为14 小时
英语(English)
字幕:英语(English)

提供方

麦考瑞大学 徽标

麦考瑞大学

立即开始攻读硕士学位

此 课程 隶属于 麦考瑞大学 提供的 100% 在线 Global Master of Business Administration (Global MBA)。如果您被录取参加全部课程,您的课程将计入您的学位学习进程。

教学大纲 - 您将从这门课程中学到什么

1

1

完成时间为 2 小时

Resolving conflicts and negotiating agreements in the new world of work

完成时间为 2 小时
6 个视频 (总计 33 分钟), 3 个阅读材料, 1 个测验
6 个视频
Week 1 outline2分钟
1.1 Your skillset and the new world of work6分钟
1.2 Awareness and diagnosis7分钟
1.3 Becoming proactive8分钟
1.4 Goals of negotiation3分钟
3 个阅读材料
Course overview10分钟
Learning activities and assessment10分钟
Explore further resources 11小时
1 个练习
Recall 1: Check your understanding15分钟
2

2

完成时间为 3 小时

Theories of conflict, pathways to resolution

完成时间为 3 小时
4 个视频 (总计 28 分钟), 1 个阅读材料, 2 个测验
4 个视频
2.1 Why is conflict different?7分钟
2.2 What am I dealing with? Types of conflict relationships7分钟
2.3 When things go wrong9分钟
1 个阅读材料
Explore further resources 21小时
2 个练习
Recall 2: Check your understanding15分钟
Check your applied learning (Weeks 1-2)1小时
3

3

完成时间为 2 小时

Building and using a skillset: Moving from ‘knowing to doing’

完成时间为 2 小时
4 个视频 (总计 22 分钟), 2 个阅读材料, 1 个测验
4 个视频
3.1 Orienting: Past, present, future5分钟
3.2 Toolkit: Sharpen your skills8分钟
3.3 Goal setting: Maximising vs satisficing5分钟
2 个阅读材料
Become a Global MBA learner10分钟
Explore further resources 31小时
1 个练习
Recall 3: Check your understanding15分钟
4

4

完成时间为 3 小时

The three negotiations: Content, process, and relationship

完成时间为 3 小时
4 个视频 (总计 30 分钟), 1 个阅读材料, 2 个测验
4 个视频
4.1 Interests and trade-offs: Content vs process10分钟
4.2 Becoming a facilitator: Process skills7分钟
4.3 Structure: Proposing a process9分钟
1 个阅读材料
Explore further resources 41小时
2 个练习
Recall 4: Check your understanding15分钟
Check your applied learning (Weeks 3-4)1小时

审阅

来自NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT的热门评论

查看所有评论

关于 Influencing: Storytelling, Change Management and Governance 专项课程

The ability to influence without force or coercion is important in any organization and at all levels. Modern managers must master the art of persuasive communication, adapt to the needs of the audience, construct a good narrative and inspire the audience to act (Communicate with Impact). They must learn to design and negotiate both informal and complex agreements, and do this in diverse workplace cultures (Negotiate and Resolve Conflict). The Specialization applies influencing methods in two areas of great importance: change management and risk governance. Successful change management eludes many individuals and organizations, so we propose a new approach to enable you to inspire and lead transformations (Manage Change). Similarly, in the post-financial crisis environment, many organizations acknowledge the need for effective risk governance but few, if any, have achieved it. We present evidence-based methods that will help your organization achieve its objectives (Engage the Board)....
Influencing: Storytelling, Change Management and Governance

常见问题

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

还有其他问题吗?请访问 学生帮助中心