课程信息
4.8
81 个评分
10 个审阅
专项课程

第 2 门课程(共 7 门)

100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为11 小时

建议:9 hours/week...
可选语言

英语(English)

字幕:英语(English)

您将学到的内容有

  • Check

    Review essential elements of a safety culture.

  • Check

    Describe how healthcare organizations identify and mitigate safety hazards.

  • Check

    Identify how patients and family members contribute to developing a safety culture.

  • Check

    Identify strategies for improving communication and teamwork .

您将获得的技能

CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
专项课程

第 2 门课程(共 7 门)

100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为11 小时

建议:9 hours/week...
可选语言

英语(English)

字幕:英语(English)

教学大纲 - 您将从这门课程中学到什么

1
完成时间(小时)
完成时间为 2 小时

Patient Safety Culture and Just Culture

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors. ...
Reading
6 个视频 (总计 53 分钟), 2 个阅读材料, 1 个测验
Video6 个视频
Defining Safety Culture11分钟
The Influence of Safety Culture on Patient and Provider Outcomes10分钟
Measuring Culture14分钟
Just Culture7分钟
Application of Just Culture5分钟
Reading2 个阅读材料
11 Tenets of a Safety Culture10分钟
CUSP Tool: Culture Check-up Process10分钟
Quiz1 个练习
Lesson 1 Quiz20分钟
2
完成时间(小时)
完成时间为 2 小时

Patient Safety, Quality, and the Patient Experience

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care. ...
Reading
6 个视频 (总计 47 分钟), 4 个阅读材料, 1 个测验
Video6 个视频
How Do We Measure the Patient Experience?7分钟
Patient and Family Centered Care and Engagement6分钟
Patient and Family Advisory Council: Definition and Roles5分钟
Engaging the Heart of the Caregiver5分钟
Using Improvement Science to Create a Positive Sustainable Patient Experience15分钟
Reading4 个阅读材料
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10分钟
Centers for Medicare and Medicaid Services: Hospital Compare10分钟
Harnessing Evidence and Experience to Change Culture10分钟
Advancing the Practice of Patient and Family Centered Care in Hospitals10分钟
Quiz1 个练习
Lesson 2 Quiz20分钟
3
完成时间(小时)
完成时间为 2 小时

Event Reporting and Second Victims

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors. ...
Reading
12 个视频 (总计 75 分钟), 2 个阅读材料, 1 个测验
Video12 个视频
Journey of an Event Report3分钟
Event Reporting and High Reliability3分钟
Using Event Reports to Improve Safety and Culture3分钟
Reporting Culture4分钟
Using Event Reports to Design Safer Systems: Part I2分钟
Using Event Reports to Design Safer Systems: Part II5分钟
A Sample Event Review Meeting12分钟
Introduction to the Learning from Defects Tool12分钟
Disclosure of Medical Errors2分钟
Second Victims7分钟
Peer Support: Making a Difference for Second Victims8分钟
Reading2 个阅读材料
Agency for Healthcare Research and Quality: Common Formats10分钟
Learning from Defects Tool10分钟
Quiz1 个练习
Lesson 3 Quiz20分钟
4
完成时间(小时)
完成时间为 2 小时

Strengthening Safety Culture Through Teamwork

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors. ...
Reading
8 个视频 (总计 94 分钟), 3 个阅读材料, 1 个测验
Video8 个视频
Teamwork and the Science of Safety12分钟
Team Training15分钟
Communication11分钟
Leadership12分钟
Briefings and Debriefings10分钟
Measuring Teamwork for Improvement12分钟
Cross-unit Collaboration8分钟
Reading3 个阅读材料
TeamSTEPPS 2.010分钟
Care Coordination Measures Atlas Update10分钟
Edgar Schein: Humble Inquiry (Optional)10分钟
Quiz1 个练习
Lesson 4 Quiz20分钟
4.8
10 个审阅Chevron Right

热门审阅

创建者 NVMay 10th 2018

Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.

创建者 SSApr 15th 2018

Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.

关于 Johns Hopkins University

The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world....

关于 Patient Safety 专项课程

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

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