Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
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病患安全 专项课程约翰霍普金斯大学课程信息
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第 4 门课程（共 7 门）
完成时间大约为7 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
您将学到的内容有
Recognize the importance of planning for project sustainment.
Use the pre-mortem exercise to identify risks of project failure.
Design a change management plan that addresses technical and adaptive challenges.
Describe the 4E’s + 2 Model and its use to engage stakeholders.
您将获得的技能
- Change Management
- Project Planning
- Staff Engagement
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 4 门课程（共 7 门）
完成时间大约为7 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
提供方
约翰霍普金斯大学
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
授课大纲 - 您将从这门课程中学到什么
完成时间为 1 小时
What Does Success Look Like?
In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
完成时间为 1 小时
6 个视频 （总计 58 分钟）
完成时间为 2 小时
Conducting a Premortem
In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
完成时间为 2 小时
5 个视频 （总计 72 分钟）
完成时间为 2 小时
Change Management 101
In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
完成时间为 2 小时
8 个视频 （总计 72 分钟）
完成时间为 3 小时
Planning for Engagement Using the 4 E's + 2 Model
In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
完成时间为 3 小时
10 个视频 （总计 73 分钟）
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来自DESIGNING FOR SUSTAINMENT: KEEPING IMPROVEMENT WORK ON TRACK (PATIENT SAFETY IV)的热门评论
由 SS 提供May 22, 2018
Marvellous mentors and great course content. I would recommend this course to every health care professional at each level. Really thankful to mentors and Coursera.
由 AA 提供Aug 15, 2020
Great course i find it very informative and easy to learn step by step and the peer graded assignment is helpful in demonstrating what have you learned
由 NV 提供Jul 26, 2018
Very informative and important course for quality improvement.Thank you very much Coursera .
由 R 提供Mar 8, 2020
Great way to equip skills to help steer healthcare towards perfection.
关于 病患安全 专项课程
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
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