Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
提供方
病患安全 专项课程约翰霍普金斯大学课程信息
9,991 次近期查看
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 4 门课程（共 7 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为8 小时
英语（English）
字幕：英语（English）
您将学到的内容有
Recognize the importance of planning for project sustainment.
Use the pre-mortem exercise to identify risks of project failure.
Design a change management plan that addresses technical and adaptive challenges.
Describe the 4E’s + 2 Model and its use to engage stakeholders.
您将获得的技能
Change ManagementProject PlanningStaff Engagement
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 4 门课程（共 7 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为8 小时
英语（English）
字幕：英语（English）
提供方
约翰霍普金斯大学
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
教学大纲 - 您将从这门课程中学到什么
完成时间为 1 小时
What Does Success Look Like?
In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
完成时间为 1 小时
6 个视频 （总计 58 分钟）
6 个视频
Failure to Sustain6分钟
TRIP Plus 24分钟
Planning Ahead8分钟
What Measures?10分钟
Examples of Successfully Sustained Projects22分钟
完成时间为 2 小时
Conducting a Premortem
In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
完成时间为 2 小时
5 个视频 （总计 72 分钟）
5 个视频
Facilitating a Pre-Mortem18分钟
Applying Results of a Pre-Mortem14分钟
Revisiting the Pre-Mortem8分钟
Pre-Mortem Demo Exercise20分钟
1 个练习
Modules 1-2 Quiz20分钟
完成时间为 2 小时
Change Management 101
In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
完成时间为 2 小时
8 个视频 （总计 72 分钟）
8 个视频
Frameworks & Processes of Change15分钟
Adaptive vs. Technical Change3分钟
Adaptive Leadership3分钟
Stakeholder Analysis11分钟
Managing Conflict During Change11分钟
Communication as a Change Strategy3分钟
Methods of Changing Behavior11分钟
1 个练习
Module 3 Quiz20分钟
完成时间为 4 小时
Planning for Engagement Using the 4 E's + 2 Model
In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
完成时间为 4 小时
10 个视频 （总计 73 分钟）
10 个视频
Key Implementation Concepts13分钟
Endure-Embed6分钟
A Model for Sustainability5分钟
A Practical Example of Sustainment10分钟
Expand7分钟
Expand: New Projects or Topic Ideas7分钟
8 Steps? 50% is Engagement5分钟
Enhancing Engagement6分钟
Address Barriers to Engagement6分钟
1 个练习
Module 4 Quiz18分钟
审阅
来自DESIGNING FOR SUSTAINMENT: KEEPING IMPROVEMENT WORK ON TRACK (PATIENT SAFETY IV)的热门评论
由 SS 提供May 22, 2018
Marvellous mentors and great course content. I would recommend this course to every health care professional at each level. Really thankful to mentors and Coursera.
由 NV 提供Jul 26, 2018
Very informative and important course for quality improvement.Thank you very much Coursera .
由 R 提供Mar 8, 2020
Great way to equip skills to help steer healthcare towards perfection.
由 JA 提供Sep 30, 2019
I have really learnt a lot. Great course by all standards
关于 病患安全 专项课程
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
常见问题
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
还有其他问题吗？请访问 学生帮助中心。
© 2020 Coursera Inc.保留所有权利。
