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初级
完成时间大约为23 小时
英语(English)
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
初级
完成时间大约为23 小时
英语(English)

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1

1

完成时间为 2 小时

Course Orientation

完成时间为 2 小时
1 个视频 (总计 4 分钟), 5 个阅读材料, 1 个测验
5 个阅读材料
Syllabus10分钟
About the Discussion Forums10分钟
Glossary10分钟
Updating Your Profile10分钟
Social Media10分钟
1 个练习
Orientation Quiz30分钟
完成时间为 5 小时

Week 1: Being Valued at Work

完成时间为 5 小时
19 个视频 (总计 88 分钟), 2 个阅读材料, 6 个测验
19 个视频
1.1.1 Being Valued at Work2分钟
1.2.1: 2MC: Kidney Donation3分钟
1.3.1 First: Listen2分钟
1.3.2 2MC: Meredith's Mother-in-Law2分钟
1.3.3 How Are You Listening?6分钟
1.3.4 Listen to Learn7分钟
1.3.5 What Happened Next? Meredith’s Mother-in-Law3分钟
1.4.1 Second: Ask Questions2分钟
1.4.2 2MC: Signing Strangers' Names is the Process2分钟
1.4.3 Formulating Questions8分钟
1.4.4 Reciprocity: Questions Shape Answers7分钟
1.4.5 How and What You Ask Affects the Outcome5分钟
1.5.1: Achieving and Sustaining Rapport1分钟
1.5.2: 2MC: Personal Services1分钟
1.5.3: Establishing Rapport7分钟
1.5.4: Paraphrasing9分钟
1.5.5: What Happened Next? Personal Services6分钟
1.6.1: What Happened Next? Kidney Donation6分钟
2 个阅读材料
Week 1 Overview10分钟
Week 1 Readings and References10分钟
5 个练习
Lesson 1-3 Practice Quiz30分钟
Lesson 1-4 Practice Quiz30分钟
Lesson 1-5 Practice Quiz30分钟
Lesson 1-6 Practice Quiz30分钟
Week 1 Quiz30分钟
2

2

完成时间为 6 小时

Week 2: Likability Matters

完成时间为 6 小时
18 个视频 (总计 83 分钟), 4 个阅读材料, 6 个测验
18 个视频
2.2.1: 2MC: Whose Money Is It?2分钟
2.3.1: Approach Matters2分钟
2.3.2: 2MC: That Parking Space2分钟
2.3.3: Creating Energy7分钟
2.3.4: De-energizers: The Costs7分钟
2.3.5: Your Energy and Approach8分钟
2.4.1: Aligning with Others53
2.4.2: 2MC: Recommend a Friend1分钟
2.4.3: The And Stance: How and Why7分钟
2.4.4: But … Objections to The And Stance7分钟
2.4.5: Experts on The And Stance6分钟
2.5.1: High-Road Go-To Solutions1分钟
2.5.2: 2MC: Charging for Work Before Authorization1分钟
2.5.3: Find Common Ground9分钟
2.5.4: Get It In Writing5分钟
2.5.5: What Happened Next? Charging for Work Before Authorization2分钟
2.6.1: What Happened Next? Whose Money Is It?7分钟
4 个阅读材料
Week 2 Overview10分钟
Week 2 Resources and References10分钟
Summary of What Creates Energy in Organizations?10分钟
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10分钟
5 个练习
Lesson 2-3 Practice Quiz30分钟
Lesson 2-4 Practice Quiz30分钟
Lesson 2-5 Practice Quiz30分钟
Lesson 2-6 Practice Quiz30分钟
Week 2 Quiz30分钟
3

3

完成时间为 5 小时

Week 3: Cognitive Biases and Errors at Work

完成时间为 5 小时
19 个视频 (总计 73 分钟), 3 个阅读材料, 6 个测验
19 个视频
3.2.1: 2MC: Commission Sales2分钟
3.3.1: It's Not All About You1分钟
3.3.2: 2MC: Face Embarrassment1分钟
3.3.3: Overconfidence and Egocentrism8分钟
3.3.4: Confirmation Bias and Motivated Blindness6分钟
3.3.5 What Happened Next? Face Embarrassment7分钟
3.4.1: There are More Cognitive Biases?59
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1分钟
3.4.3: Stop Digging: Pursuit of Sunk Costs5分钟
3.4.4: Sinister Attribution Bias6分钟
3.4.5: Chen's Situation, First Pass3分钟
3.5.1: Prevention and Recovery: Framing and Reframing1分钟
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58
3.5.3: Framing7分钟
3.5.4: Framing in Chen’s Situation4分钟
3.5.5: Using Reframing as a Tool for Chen6分钟
3.5.6: What Happened Next? Chen Uncomfortable at Work2分钟
3.6.1: What Happened Next? Commission Sales4分钟
3 个阅读材料
Week 3 Overview10分钟
Week 3 Resources and References10分钟
Summary of Measurement of Social-Evaluative Anxiety10分钟
5 个练习
Lesson 3-3 Practice Quiz30分钟
Lesson 3-4 Practice Quiz30分钟
Lesson 3-5 Practice Quiz30分钟
Lesson 3-6 Practice Quiz30分钟
Week 3 Quiz30分钟
4

4

完成时间为 5 小时

Week 4: When Things Go Wrong

完成时间为 5 小时
19 个视频 (总计 78 分钟), 2 个阅读材料, 5 个测验
19 个视频
4.2.1: 2MC: Speak Up or Keep Quiet1分钟
4.3.1: Identifying Problems1分钟
4.3.2: 2MC: Leaving Off a Data Point1分钟
4.3.3: Mindset6分钟
4.3.4: Are You Sure You Have a Problem?7分钟
4.3.5: What Happened Next? Leaving Off a Data Point5分钟
4.4.1: When You Are in the Wrong: Professional Apologies1分钟
4.4.2: 2MC: You Messed Up1分钟
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5分钟
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5分钟
4.4.5: What Happened Next? You Messed Up2分钟
4.5.1: Having Disputes Professionally1分钟
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1分钟
4.5.3: Having Disputes Professionally: Rules One and Two6分钟
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7分钟
4.5.5: Review - and What Happened Next? Hire No One Over 407分钟
4.6.1: What Happened Next? Speak Up or Keep Quiet4分钟
4.7.1: Bringing it All Together7分钟
2 个阅读材料
Week 4 Overview10分钟
Week 4 Resources and References10分钟
4 个练习
Lesson 4-3 Practice Quiz30分钟
Lesson 4-4 Practice Quiz30分钟
Lesson 4-5 Practice Quiz30分钟
Week 4 Quiz30分钟

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Professional IQ: Preventing and Solving Problems at Work

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