课程信息

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第 5 门课程(共 5 门)
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初级

To be successful you should have completed the previous courses in this training.

完成时间大约为20 小时
英语(English)

您将获得的技能

empathyProactivityCreative Problem SolvingCoachabilityCommunication
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 5 门课程(共 5 门)
可灵活调整截止日期
根据您的日程表重置截止日期。
初级

To be successful you should have completed the previous courses in this training.

完成时间大约为20 小时
英语(English)

提供方

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Salesforce

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SV Academy

教学大纲 - 您将从这门课程中学到什么

1

1

完成时间为 4 小时

Prioritize Professional and Empathetic Communication

完成时间为 4 小时
15 个视频 (总计 60 分钟), 6 个阅读材料, 3 个测验
15 个视频
Course Introduction3分钟
Instructor Introduction Video3分钟
Introduction to the Mock Company4分钟
Introduction to Professionalism in the Startup World6分钟
Creating the Personal Brand of a Top Performer4分钟
Speaking to Value4分钟
Communicating with Your Manager4分钟
Communicating Effectively with Teammates3分钟
Working with Your Account Executive3分钟
SV Academy Ambassadors: How to Crush Call Blitzes3分钟
SV Academy Ambassadors: Navigating the SDR/AE Relationship4分钟
SV Academy Ambassadors: Excelling as a Team Lead2分钟
Communicating Effectively with Prospects and Customers5分钟
Review: Prioritize Professional and Empathetic Communication3分钟
6 个阅读材料
Syllabus10分钟
Personal Branding: 4 Steps to Finding the "Real You"10分钟
Professionalism in the Workplace10分钟
Fred Kofman on Victim Mentality10分钟
Leading with Warmth10分钟
Focusing on the Customer10分钟
3 个练习
Practice Quiz - Communicating Effectively with Managers30分钟
Practice Quiz - Communicating Effectively with Teammates30分钟
Graded Quiz - Prioritizing Professional and Empathetic Communication30分钟
2

2

完成时间为 4 小时

Speak With Confidence and Clarity

完成时间为 4 小时
6 个视频 (总计 22 分钟), 6 个阅读材料, 5 个测验
6 个视频
Exuding Energy and Enthusiasm4分钟
How to Introduce Yourself2分钟
Driving Results through Active Listening3分钟
Delivering the Message with Skill5分钟
Review: Speak with Confidence and Clarity3分钟
6 个阅读材料
How to Converse Authentically10分钟
Operating from a Place of Enthusiasm10分钟
Amy Cuddy on Body Language 10分钟
5 Ways to Listen Better10分钟
Barriers to Listening10分钟
How to Mirror in Conversation10分钟
5 个练习
Practice Quiz - Mastering the Conversational Approach30分钟
Practice Quiz - Exuding Energy and Enthusiasm30分钟
Driving Results through Active Listening30分钟
Practice Quiz - Delivering the Message with Skill30分钟
Graded Quiz - Speaking with Confidence and Clarity30分钟
3

3

完成时间为 4 小时

Empathize and Challenge in Written Communication

完成时间为 4 小时
8 个视频 (总计 39 分钟), 2 个阅读材料, 4 个测验
8 个视频
PACE Email Prospecting: Conversational Selling through Written Communication5分钟
Starting with Key Messages and Action Items4分钟
Focusing on Concision and Clarity4分钟
Following Up with Ease4分钟
Strategies for Effective Meeting Follow-Up for SDRs4分钟
Review: Empathize and Challenge in Written Communication3分钟
Peer Review Instructions and Sample4分钟
2 个阅读材料
Writing Emails that Get Results10分钟
Playbook: Business Writing 10分钟
3 个练习
Maximizing the PACE Framework in Business Writing30分钟
Practice Quiz - Building Accountability in the Workplace30分钟
Practice Quiz - Focusing on Clarity and Concision30分钟
4

4

完成时间为 3 小时

Hone Your Cultural Competency Skills in the Workplace

完成时间为 3 小时
9 个视频 (总计 39 分钟), 1 个阅读材料, 3 个测验
9 个视频
Cultivating Diversity and Cultural Competency - Part 13分钟
Cultivating Diversity and Cultural Competency - Part 26分钟
Tapping into Multiple Points of View3分钟
Strategies for Empathizing with the Opposite Point of View5分钟
Communicating Across Differences5分钟
How to Find Common Language in a Team2分钟
Review: Hone Your Cultural Competency Skills in the Workplace2分钟
Peer Review Instructions and Sample4分钟
1 个阅读材料
The Strength of Diversity10分钟
2 个练习
Practice Quiz - Getting Results through Diverse Perspectives30分钟
Practice Quiz - Tapping into Multiple Points of View30分钟

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