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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3126 - 3150 of 10,000 Reviews for Technical Support Fundamentals

By James O

May 18, 2023

Google Technical Support Fundamentals is an amazing course I will recommend to anyone who wants to enter into the IT field or upgrade themselves.

Thank you Google from introducing this course.

By Michael

Apr 19, 2023

I recommend this course to anyone who is willing and able to learn Information Technology. Google did an outstanding job of outlining the necessary basic fundamentals of technology. Good luck!

By Khalid C

Sep 28, 2022

The Course is very well made, anyone can take this course, if you're familiar with IT or you're a beginner and don't no anything about IT and computers , this course would definitely help you.

By Agate J

Jun 21, 2022

Very good thoughtful, structured content about important topics In laboratory work, it should be noted that strict instructions must be followed so that no programs are opened unnecessarily.

By Marshall J

Jul 19, 2021

i really appreciate all the work that you guys put into this course! Iv learned so much over the last few weeks and im excited to continue to grow in the IT field!

sincerely- marshall junco

By FRANK I

Jun 25, 2021

THE COURSE WAS COOL AND PERFECT. JUST THAT THE NAME ON MY CERTIFICATE IS NOT MY NAME AND I WISH TO CHANGE THE NAME BUT ITS NOT WORKING . HOW CAN I CHANGE MY NAME ON MY I.T SUPPORT CERTIFICATE?

By Ramim B Q

Jun 5, 2021

Its a fantastic course Indeed, learned a lot with so many basic things about networking and trouble shooting as well as connections. Recommend to everyone who would like to build in IT career.

By Yulanda L R

Apr 19, 2021

The course was challenging but it allowed me to buckle down and focus to ensure I was learning all the necessary fundamentals to reach the skill set required to become a IT Support Specialist.

By Brentte U

Mar 23, 2021

Great content and such friendly people to watch in a course video! I would definitely recommend these courses to my friends and family that are looking to get into the IT world. Thanks Google!

By Jeremy O C M

Mar 6, 2021

What a great course. Very informative and the teaching method requires me no stressful attention. Congrats to the teachers and staffs and all the people made it together! You guys are awesome!

By Chris O

Feb 4, 2021

I went at my pace and was able to go back to review things I may have forgotten or were confused about. The way Coursera structures the courses are great for a full-time worker and family man.

By Maria M

Jan 23, 2021

I enjoyed this course thoroughly. The lectures were not confusing and the information needed was there. I would recommend to anyone interested in getting into the IT field to take this course.

By Victor E P F

Dec 14, 2020

Excelente. La temática presentada, los talleres prácticos, las actividades de retroalimentación, pero sobre todo las personas involucradas en el desarrollo del curso fueron fabulosos. Gracias.

By Rashad W

Nov 25, 2020

Thank you so much for this course . I always had so much interest in IT and I appreciate this course for starting me off with the knowledge to continue to grow and make it where I want to be.

By WILHEMS B D

Sep 13, 2020

The course was quite comprehensive and covered a lot of foundational IT skills with excellent instructors and good test questions. The labs and supplemental readings were on point. Keep it up.

By Hetty T

Sep 1, 2020

This was a great course that not only explains the basic components of a computer. It also incorporates the necessities for great customer service. The two concepts really do go hand in hand.

By Michael A

Aug 27, 2020

This is one of the best courses I have studied online. The videos were very clear and the instructors were the best. I learnt new things and I understood things I knew before like I never did.

By Leonardo B B

Jul 24, 2020

I think this course is amazing and it doesn`t matter if you have or not a diploma or degree. It`s a must course if you want to enhance your knowledge on the computer, internet, and IoT fields!

By Mark B

May 27, 2020

Good base coverage of the fundamentals and excellent labs for graded assignments. Discussion interaction was not all that helpful, but the prompts helped reflect on some of the topics covered.

By Andy R

Apr 7, 2020

Very awesome Course very informative, very awesome videos and simple step by step instruction, and was challenging. I learned a greater understanding of one of my favorite pieces of HARDWARE!!

By Albraa M

Sep 21, 2019

A really great and helpful course, I encourage everyone to dive in, it doesn't matter if you have an IT background or not, this course really target everyone who want to start their IT career.

By DANIEL M

Mar 30, 2019

Very basic and easy to get anyone started, I found myself flying through it and still obtaining knowledge. I suspect the individual courses ahead will be much more oriented on certain aspects.

By Isaiah S

Dec 12, 2018

While very much basic and entry-level, it was nice to touch up on the foundational aspects of IT. I'd recommend this to anyone brand new to IT or if they've been around it for a few years now.

By Evelyn M T

Nov 5, 2018

Great introductory course to begin a new career in IT. Lays out the basic building blocks of IT in a way that is easily understood. Would recommend this course to anyone. Thank you Google!!

By MICHAEL J O

Feb 25, 2018

This course so far has been awesome. The way the material is taught and laid out is great. They don't make the videos too long so the information is able to be learned easier that way, I feel.