Do you work for a nonprofit or in the social sector? Are you struggling to solve the problems and meet the needs of the people you serve? Come learn more about how design thinking, a human-centered approach to problem solving, can help you truly understand an issue, generate ideas worth testing and iterate to find solutions that make a real difference. Through global stories from areas as diverse as government, health care, and education, we’ll show you the tools, techniques and mindset needed to use design thinking to uncover new and creative solutions in the social sector.
The development of this course was supported by the Batten Institute for Entrepreneurship and Innovation at the University of Virginia's Darden School of Business. For more about the Batten Institute, see:
http://www.darden.virginia.edu/batten-institute/
@BattenInstitute
@DesignatDarden
课程信息
4.5
63 个评分
您将学到的内容有
What design thinking is and when to use it
How to prepare to see and take action when opportunity arises
How to use design thinking to generate innovative ideas
How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes
您将获得的技能
PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues
教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 2 小时
DESIGN THINKING FUNDAMENTALS
Welcome to the first week of Design Thinking in the Social Sector! This week, we provide an overview of design thinking: what it is, why it is different, and why we need it in these uncertain times, especially in complex organizations. We’ll examine the four simple questions at the heart of the design thinking methodology, and illustrate that approach with a visit to the Kingwood Institute in the UK. We’ll conclude this module by giving you a chance to hear from some other experts – Angela Meyer on the visualization tool and Dan Pink on six abilities that matter most.
13 个视频 （总计 73 分钟）, 1 个测验
13 个视频
What is Design Thinking?4分钟
Why is Design Thinking Important?4分钟
How is Design Thinking Different?10分钟
Four Questions Animation54
Four Questions and What Is?3分钟
Four Questions: What If? What Wows? What Works?6分钟
Kingwood Intro5分钟
Kingwood and What Is?4分钟
Kingwood and What If, What Wows, What Works5分钟
Dealing with Complex Social Systems8分钟
Visualization7分钟
Six Abilities That Matter Most5分钟
1 个练习
Week 1 Design Thinking Fundamentals Quiz20分钟
周
2完成时间为 1 小时
BEFORE YOU BEGIN, AND ASKING "WHAT IS?"
Welcome back! This week, we’ll examine the types of problems that are well-suited for design thinking. We'll recognize what we need to do before we begin a project, and then take a deep dive into the first question in the design thinking process, “What is?” and the concepts of insights and design criteria. You’ll see how asking “What is?” helped improve daily living for adults with autism, their families, and the staff of the Kingwood Trust. Then we’ll look at the Monash University Medical Centre in Australia and how it asked this same question to make patient-centered care a reality. Along the way you’ll learn about two design tools: journey mapping and repertoire.
12 个视频 （总计 57 分钟）, 1 个测验
12 个视频
Introduction to What Is?7分钟
Kingwood Trust: Ethnography Part 17分钟
Kingwood Trust: Ethnography Part 24分钟
Monash University Medical Centre Intro2分钟
Monash Looks at What Is7分钟
Journey Maps and Unmet Customer Needs3分钟
Four Things to Know About Journey Maps3分钟
Journey Map Example: The Whole Aquarium3分钟
More Journey Map Examples4分钟
Journey Maps: My Favorite Tool3分钟
Assessing and Expanding Your Repertoire6分钟
1 个练习
Week 2 Before You Begin, And Asking "What Is?" Quiz20分钟
周
3完成时间为 2 小时
A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"
Welcome back! This week, we'll continue our exploration of repertoire and a "mindset for innovation" through two personas we call George and Geoffrey. We'll examine the question "What If?" as a way to think about possibilities. You'll look closely at how brainstorming within the design thinking process helped organizations as different as the Federal Drug Administration and the leaders of a small town of Iveragh, Ireland. This week's tools, storytelling and stakeholder mapping, illustrate ways to gather more information about projects and users.
11 个视频 （总计 75 分钟）, 1 个测验
11 个视频
Introduction to What If?3分钟
The Challenge of Possibility: Geoffrey and George, Part 112分钟
The Challenge of Possibility: Geoffrey and George, Part 211分钟
Intro to Iveragh, Kerry Part 18分钟
Iveragh and What If, Kerry Part 24分钟
The FDA Intro5分钟
FDA Design Thinking Description7分钟
Stakeholder Mapping4分钟
Stakeholder Example7分钟
Storytelling5分钟
1 个练习
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20分钟
周
4完成时间为 4 小时
ASKING "WHAT WOWS?" AND "WHAT WORKS?"
Welcome to our final week! This week we transition from idea generation to testing by examining the intersection of what stakeholders want and what the organization can sustainably offer. We'll consider the role of prototypes as a way to test our assumptions about a solution, and consider what it takes to launch a solution into practice, and see real-life examples of prototyping and testing in social sectors as diverse as healthcare and agriculture. You'll begin to think about your own social sector challenge you could tackle with design thinking. We end this week with some advice and actions for impact.
14 个视频 （总计 67 分钟）, 5 个阅读材料, 2 个测验
14 个视频
Intro to What Wows: Assumption Testing3分钟
Whiteriver Part 1: First Assumptions5分钟
Whiteriver Part 2: Reassessing Assumptions4分钟
Intro to What Wows: Prototyping4分钟
MasAgro: Creating a Space for Experimentation3分钟
MasAgro's Hub System4分钟
MasAgro's Innovation Network5分钟
Intro to What Works3分钟
Monash Learning Launch3分钟
Monash Initiative: Long Patient Stays5分钟
Integrating DT Across Monash Organization4分钟
Reviewing Our Lessons6分钟
Actions for Impact8分钟
5 个阅读材料
Indian Health Service (IHS) Hospital Check-in Redesign10分钟
Agile Psychological Medicine Clinic10分钟
Design Thinking Opportunity: Assignment Overview10分钟
Identifying a Design Thinking Opportunity10分钟
Design Thinking Opportunity: Assignment Rubric10分钟
1 个练习
Week 4 Asking "What Wows" and "What Works" Quiz20分钟
讲师
Jeanne M. Liedtka
United Technologies Corporation Professor of Business AdministrationDarden School of Business
关于 弗吉尼亚大学
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