Collecting and analyzing feedback

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来自 Universitat Autònoma de Barcelona 的课程

Accessibility to the Scenic Arts

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Universitat Autònoma de Barcelona

Accessibility to the Scenic Arts

2 个评分

Is your show accessible? When we ask about accessibility to shows, most people think about access for wheel chairs: the sitting arrangements and where their WC is accessible. When we ask for more details, people usually think about producing a show where persons with disabilities are performing, for example producing a show where there is some dancing with people on wheel chairs. Accessiblity for us is a comprehensive concept that goes from purchasing a ticket through an accessible website to catching the bus back home after the performance on accessible public transport. Accessible webs, accessible web content, accessible transport, subtitling, audio description... the possiblities are endless. Why is this course useful? To make the venue and the production accessible to all citizens, and specially to persons with disablities. The course will go through the many accessible services you can offer, and how to implement them in your venue or your production. The final aim is to mainstream accessibility so all people have equal access to culture.

从本节课中

MANAGEMENT

In this unit, the participants learn about managing accessibility in a cultural venue or on a cultural event. They learn to plan and coordinate, they learn to communicate about accessibility and gather user feedback to be able to look into some aftercare. While managing these things they also think about solving conflicts and managing a team of coworkers. In the different learning materials of which the unit is composed, the participant is presented with charts to help managing the accessibility and with tips and tricks to do so via reading materials and video lessons.

Introduction2:05

Organization chart3:38

Checklist select production3:28

Checklist external arrangements5:13

Checklist internal arrangements5:30

Checklist communication3:35

Checklist aftercare and feedback4:29

Collecting and analyzing feedback5:12

Coordination and unexpected problems8:11

Examples of add-ons4:24

Managing a heterogeneous team2:44

Training your team1:44

与讲师见面

Pilar Orero
Titular de universidad
Área de Traducción e Interpretación
Sharon Black
Research Fellow and Tutor in Translation and Interpreting
Queen's University Belfast
Anna Matamala
Profesora
Dept. de Traducción e Interpretación y de Estudios de Asia Oriental

Gathering feedback is an important step in any event, accessible events are no exception,

an evaluation is important because it can help you to understand, verify or increase the impact of your event.

These are methods to collect Information, you can use one or more of them for gathering feedback,

depending on your needs:

questionnaires, surveys, checklists:

you can use these when you need to quickly and easily get lots of information from the public.

The advantages are:

they can be completed anonymously, are inexpensive to administer, are easy to compare and analyze, you can get lots of data, and many sample questionnaires are ready for use.

However, there are some challenges too:

you might not get careful feedback, the wording of questions can bias the patrons’ responses, they are often impersonal, you don’t get the full story

Therefore, interviews are good when you want to fully understand someone's impressions or experiences,

or learn more about their answers to questionnaires.

The advantages are: you get full range and depth of information

you develops a relationship with the participants

you can be flexible with the participants

challenges: they can take much time, they can be hard to analyze and compare, they can be costly, the interviewer can bias the participants’ responses

Observation is another way to gather accurate information about how an event actually operates,

especially if you want to find out about processes.

The advantages are: you can watch the operations of a program as they are actually occurring

you can adapt to events as they occur

The challenge are: it can be difficult to interpret the behaviors that you observe

it can be complex to categorize observations

observation can influence the behavior of participants

Focus groups explore a topic in depth through group discussion,

e.g.,they are about reactions to an experience or suggestions,

understanding common complaints, etc.

The advantages are: you quickly and reliably get common impressions

they can be an efficient way to get much range and depth of information in a short time

they can convey key information

The challenges are:

they can be hard to analyze responses

you need a good facilitator for safety and closure

it can be difficult to schedule 6-8 people together

Case studies are useful to fully understand experiences,

and conduct comprehensive research through cross comparison of cases

The advantages are: they fully depict participants’ experiences with regard to program input, process and results

they are a powerful means to provide feedback to outsiders

The challenges are: they are usually quite time consuming to collect, organize and describe

they offer depth of information, rather than breadth

Is recommended to combine methods,

for example a questionnaire to quickly collect a great deal of information from a lot of people,

and then interviews to get more in-depth information from certain respondents to the questionnaires,

so you can analyze and interpret the information more broadly, analyzing the information quantitatively and qualitatively..

To analyze the data always start with a review of your goals,

this will help to organize your data and focus your analysis.

For example, if you wanted to improve by identifying strengths and weaknesses,

you can organize data into strengths, weaknesses and suggestions to improve.

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