Welcome back everyone. Now that in the previous video we have covered the general tasks involved in organising an accessible performance in the year or so running up to the event, now let�s look in this video at what you need to do the day before the performance, on the day of the event itself, and after the event. When the day of the performance has almost arrived, a dress rehearsal is normally held the day before the event. Make sure that the box office and front of house staff know about the access facility providers attending the dress rehearsal and where or who to direct them to when they arrive. It is good practice to attend the dress rehearsal yourself to check with the access facility providers in person that everything is going well and whether they need any information for the final performance. Also, take the opportunity to introduce the creative team, the technical team, and front of house staff to the access facility providers and to show them how the access facilities work, such as the captioning or sign language interpreting. It is also essential to carry out a full check of all equipment and to find out what time the equipment will be set up the next day so that you can check it again before the performance. When the day of the event has finally arrived, carry out a final check of all equipment as soon as it is set up. Also, don�t forget to make sure that there are bowls of water and a green area for assistance dogs. It�s important to check with the technical, box office and front of house staff that they know about the imminent accessible performance. It�s also important to ensure they are aware of their responsibilities. Also, make sure that box office and front of house staff know where portable accessibility devices will be handed out to patrons and understand how to use them. When announcing that the performance is about to begin, patrons should be given enough time to get to their seats and to switch on any portable devices. Once patrons using the access facilities are in the auditorium, the ushers should check that patrons using surtitles, captions or sign language interpreting have a clear view of these, and also of the stage, and that any portable devices are working and that patrons know how to use them. It�s a good idea to agree on a sign for patrons to give to the ushers to notify that they need assistance with the portable devices or any other assistance during the show. And now it�s time to enjoy the show! Once the performance is over, thank the access facility providers in person if you can, and ask them for feedback, as part of developing a good working relationship. If you cannot catch them in person, contact them by phone or email and ensure that their invoices are paid promptly. Also try to gather feedback by chatting to patrons after the show. Moreover, it�s good practice to provide patrons with opportunities to provide feedback via a range of different methods, such as phone, email, or even video message. Keep a record of feedback so that you can gauge which issues recur. In terms of the equipment, make sure all portable devices are collected and all equipment is packed up and stored correctly or returned promptly to the suppliers. Also, ensure that any invoices for equipment hire are paid and give feedback to the suppliers.
