The Importance of Communication

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来自 The University of Melbourne 的课程

Moving to the Cloud

118 个评分

The University of Melbourne

Moving to the Cloud

118 个评分

The cloud is taking business by storm. In fact, due to the extraordinary growth of the cloud, it has been described as a tornado, not a fluffy white floating object! Commercial research analysts consider cloud as one of the most significant trends with a potential to change the whole global IT industry. Governments, including those in the US, Britain, and Australia, have cloud-first policies now in place which mandate cloud over non-cloud services in ICT procurement. But CIOs and other senior executives, while it's on the majority of their agendas, aren't sure what it really means for their organisations - how to leverage the benefits, control the commercials, manage the business risk, and adapt their organisations. While it is important to set requirements, negotiate commercials (terms, service level agreements, and pricing), and sign the contract - it is also critical that we develop a clear plan for ‘Moving to the Cloud’ which realigns our business architecture, organization and most importantly our people. This course provides the answers that management must know to be successful and realise the benefits: • Where should I go cloud? • What are the commercials? • Where is my leverage? • How do I realign my business practices and architecture? • How do I gear up my people and structure my organisation? View the MOOC promotional video here: http://tinyurl.com/hvtz2ph

从本节课中

Module 6: Arriving in the Cloud

Welcome to the final week! We have had such an exciting journey learning about all things cloud! We have explored the adoption and commercial issues and redesigned the way we think about the challenges from different points of view. In this module we learn the journey is far from over and we consider how we can consolidate new ways of working into a cloud culture. We explore the importance of ongoing communication, building awareness, as well as barriers, enablers, tips and traps for making sure the cloud journey becomes fully institutionalized. Additionally, we have two student presentations and finish with an interview with Anthony Wong, President of the Australian Computer Society.

Week 6 Overview: Arriving in the Cloud1:27

Consolidation5:55

Creating the Cloud Culture with Leslie Wilcocks5:40

Building Awareness5:34

The Importance of Communication7:52

Preparing the Individual10:19

Information Security Needs and Controls: Student Presentation3:41

与讲师见面

Rod Dilnutt
Dr
Computing and Information Systems, University of Melbourne
Sara Cullen
Dr
Computing and Information Systems, University of Melbourne

Now that we have explored the implications of awareness in the change journey,

we just want to look at the importance of communication.

We will look at the communication model and

also explore the place of communication in the overall change journey.

Communication is importance because informed

people are more likely to offer support to what you are trying to do.

Communication builds the understanding and engagement in the stakeholder groups and

it's critical to send the right messages at the right time so that people can

actually absorb them within the context of their understandings.

Communication starts with raising awareness.

And Kotter identified that in terms of establishing that sense of urgency, and

developing the appealing case and the need that needs to be developed and shared.

Also in step four of Kotter, it's about communicating that change.

To be effective at communication,

we need to understand how the communication model actually works.

It's critical that all components are present for

effective communication to occur.

In the first place there is the transmitter or

the source of the communication.

In this instance, it's my voice.

There is a media over which this transmission takes place.

In this case, it's the voice through the communication channels that you're

actually watching this through.

There is a receiver, your ears in this case.

And very importantly there is the feedback loop

to tell us that the message has been received and understood.

There are different types of communication we need to think about and

how we might use these at different stages.

Verbal, probably the most obvious one, talking to people, conversations, dialog,

there is written communication, reports whether they be formal or informal, blogs,

messages that might be typed, e-mails even, and there are visual communications.

A great deal of human interaction occurs non-verbally, in terms of body language.

How we relate and react to other people in terms of the stance and

emotional engagement they can display at that time.

There are different types of communication that we might want to consider.

The first one is person to person or

face to face where individuals interact with each other.

This can be in an one-on-one situation, sitting down having a conversation over

a cup of coffee or an informal chat, or it could be in small groups, or it could be

in a lecture where you've got multiple people in one place listening to somebody.

There can be informal types and formal types of communication as well.

A lecture is an example of a formal communication device.

Informal devices might be those things like those chats or

discussions which take place on a basis.

We also need to consider how we communicate to people when they're not

actually there, so we can't have that human interaction to the same degree.

Examples of this, emails, so that people can read things regardless of whether

they're with you or not, newsletters, bulletins, or even Vodcasts.

We also need to consider the time and place and

the situation of each of the actors in the process,

who we're going to communicate and how is determined by this.

Let's just look at a simple model in terms of time and place.

There are different dimensions, different locations and different time.

The first dimension is around the same time and

the same place, that is, we're all together.

We can meet face to face, individually or in groups.

However we might be there at the same time, but we might be in a different

place, which is more and more common in our virtual environment that we work in

these days where we've got project members in different places.

In these instances things like written communications or

recordings overcome the barriers that are set by distance.

We might be in the same place, but at a different time.

Examples of this are in terms of shift work,

some people might work different hours to you and the way that we might actually be

able to communicate there is by using telecommunication links or video links.

We might also be at a different time and a different place.

In which case written communications and

recordings are very important because people can actually pick those up and

consume that communication when they're ready at the appropriate times.

We also need to consider the situation of the actors and

the way that they want to receive and interpret information.

All people have a different propensity of the way that they like to consume

information, which determines the way that we actually

need to consider how we communicate with them.

Some of the considerations are what level of detail do we give to people?

Some people like high level pictures and

maps of things whereas others need to have the deep understanding in the detail.

Also what format do we present it in?

Is it written?

Is it in pictures or in diagrams?

What is the most accessible way of communicating that to the person you're

trying to communicate with?

And we can personalize things, making it very specific to the individual so

that they feel that they are being spoken to as an individual

rather then just in the broadcast.

It's also important to mind the language that we actually use.

And I'm not talking necessarily about national languages, but in terms of

the tone of voice that we use and the words that we select to talk to people.

For example, in ICT, we're prone to using a lot of acronyms and

jargon, which makes no sense to people in other professions.

So try not to use them because it impedes communication.

Communication is all about building commitment and this takes place over time.

And we need to think about how we feed information

which is focused to the individual audience at the right stages.

Again using our model of contact, consultation, and

collaboration we need to build engagement in different ways across that life cycle.

There is also a warning that we need to put in place here because it is a real

risk of Groupthink developing.

And Groupthink's when people all think as one and

don't question the assumptions under which the communications are actually made.

That can result in some of the actors discounting the warning signs for

problems actually developing.

The Challenger spacecraft is an absolute example of problems that develop during

Groupthink.

The engineering team could not fathom the idea that they'd made a mistake and

they overlooked a number of assumptions.

It also manifests itself in terms of the group reinforcement of a position, so

that the truth becomes a group consensus.

And if any doubts arise that consensus suppresses those doubts,

which may well be valid doubts and need to be serviced.

So, in summary, we've discussed the communications model and

that communication is a critical success factor in our move to the cloud.

And we've discussed the need to feed information to the right people

at the right level of detail at the right time.

And everybody who arrives in the cloud must know why they're there, and

they must be engaged.

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