Design Thinking

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4.4(93 个评分)

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RK

Oct 16, 2020

The course is good and nicely explained the ways and means to capture Customers Insights and development new products.

BM

Mar 4, 2020

Great course , I really enjoy every session and was very interactive .Thank you coursera

从本节课中

MODULE 4: Design Thinking and Customer Journey Maps

The purpose of the journey map is to identify the touch points of engagement with customers and to identify customer needs and expectations through the eye of the customer and their experiences.

教学方

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    William Qualls

    Professor Emeritus of Marketing

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