2.3.1 Are There Options When I am Measuring Performance

Loading...

来自 University of Minnesota 的课程

Managing Employee Performance

644 个评分

University of Minnesota

Managing Employee Performance

644 个评分

课程 3（共 5 门，Specialization 人力资源管理：如何管理员工）

Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.

从本节课中

IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS

In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.

2.3.1 Are There Options When I am Measuring Performance6:32

2.3.2 Why Use the Comparative Methods Approach?5:47

2.3.3 Why Use the Absolute Methods Approach?3:15

2.3.4 Why Use the Results Methods Approach?4:31

2.3.5 Combo Method: Menu vs. Buffet5:27

与讲师见面

Larry Bourgerie
Senior Lecturer
Carlson School of Management, Department of Work and Organizations

The question, which of these shoes are the right ones?

Chances are you might have said depends, it depends on where I'm going,

what I'm doing, perhaps my personal preferences.

These shoes are like choosing methods of measuring performance, it depends on what

is right for your organization, much like what is right for you for these shoes.

After this video, you will be able to identify three methods for

measuring results and define various options within each measurement method.

As you may recall in the last lesson, we talked about the importance of having

Accountabilities in place for your employees, reviewing Goals with them,

having Objectives and having Performance Standards in place.

In this lesson, we're going to say you also need to have methods for

measuring performance in addition to these.

Let's look at those.

Which option suits your organization?

Option one is called the Comparative methods,

these methods are where you compare the employee to other employees.

We'll give you an example in a moment.

Absolute methods, these are where you compare the employee's performance

against a preset standard that's in place for

everybody with the same attributes measuring.

The Results methods measures the employee against preset results

that the employee and the supervisor have agreed upon in advance.

Let's look at these in detail.

Comparative.

First one is called Simple because it's simple.

You may have seen this before, this is ranking your employees from top to bottom.

You'll notice the three employees here are on the podium,

one is obviously first place, second place and third place.

Everyone knows where they stand, it's how the simple method works.

An example of this often is in education where you have class ranking.

You see it in sports world, someone's in first place, second place, third place.

You may also see it in say, sales organizations,

where you have the top performers and they're listed and

they're the ones that always get the trip to Hawaii.

So that's how the Simple method works, it's ranking top to bottom.

Alternating is a little bit different from simple.

This is where you take your top performer and then your bottom performer,

your second best, your second to the lowest, and

keep going till you've separated your employees from top to bottom.

This is not a commonly used method, but I have seen it used and

personally have used it.

If I'm trying to identify top talent or people in the organization then maybe,

if there's a downsizing effort, I would look at that, but

basically this is one that's used less often.

A very common one you may have heard about is the Forced distribution

known as the curve.

This is where I look at my employees and

I will have a percentage at each level that will have to be in there.

So I will have to have 10% who exceed expectations,

maybe 10% that are unsatisfactory and the rest

are distributed throughout the curve through the rest of the distribution.

We'll talk about this a little more in a few moments as well.

Absolute method, first one of this is Essays,

this is merely where I do a written account of your

performance over the year In an essay form, nothing more, nothing less.

Behavior checklist, these are where I have a various dimensions

of behavior that are important to you in the job, my employees.

And I will just check on a scale of one to five or

one to seven typically where that behavior fell on the checklist.

So lets take attendance,

if they had good attendance and the scale was one to five, they get a five.

If they had poor attendance, they might get a one, if it was average,

it would get a three.

So, you have a quantifiable method of really looking at

each dimension of performance that's important for that individual.

Critical incidents, you may not have heard of this one but it's an interesting one.

This is where I look at really top performance things that you've

done throughout the year, something excellent and

then I look at things that didn't go so well, a poor incident of performance.

I typically keep these in a file as they say and

when I meet regularly with you I'm going to go over those and

discuss positively about what a great job you're doing on good performance and

subsequently coaching on the things that didn't go so well.

So maybe this one is really looking at each end of the scale and

focusing the performance discussions on that.

The last one is Graphic rating scales, this is similar to a checklist and

also has a little bit of critical incidents in it.

This is where you have anchors at the end of the scale, excellent performance,

poor performance well defined.

And then, you have points along that scale that are well defined.

And for each dimension you're measuring, you're able to look at that scale and

quantify where the employee stands.

So again, it's the absolute methods,

all these are, of comparing against a preset standard.

That's the key to the absolute method, whichever of these you use,

it's against a preset standard.

Management by Objectives or MBOs is the third method.

This is simply where I as your manager will jointly discuss objectives with you

and we'll agree upon those.

And at the end of the year, we will review your performance and

results against those goals, pretty simple method.

And let's review in kind, all three methods if we would for a moment.

First one we talked about is Comparative, so I will compare the performance of

the employee against other employees, comparing one with the other.

Absolute method is where I'll compare the performance against a standard that has

been preset.

Results method is why we'll compare the performance against preset objectives.

So there are three distinct different methods and

as we said at the beginning of this lesson, each one may have advantages for

you, and we will talk about that in the next lesson.

探索我们的目录

免费加入并获得个性化推荐、更新和优惠。

Coursera 致力于普及全世界最好的教育，它与全球一流大学和机构合作提供在线课程。

© 2019 Coursera Inc. 保留所有权利。

通过 App Store 下载

通过 Google Play 获取