One good example of successful experience patient design and management is Shouldice Hospital. It is located in Canada, and specializes only in abdominal hernia repair. It was established a long time ago in the 1940s. It remains as a small size hospital with only 89 beds. Shouldice is a hospital that is very unlike a typical hospital in several ways. Shouldice lacks things that are typically considered desirable at a good hospital. Shouldice is unlike a typical hospital from the perspective of what stimulates each of the following each of the five human senses during the process of healthcare. In other words, it is unlike a typical hospital in what you see, what you smell, what you hear, what you eat, and what you touch, while you are cared in the hospital. First, hat you see as you approach the hospital is this mansion like building in the forest, surrounded by beautiful gardens which tempt the viewers to come and enjoy them. As you enter the building, you feel a little strange. The smell you expect in a hospital is missing. You do not smell the disinfectant and chilled ice. As you walk around the facility you hear lots of pleasant conversations among patients or between patients, doctors, nurses and support staff. The food you are served is not the typical hospital food for patients. It is the same food as the staff, which is prepared in the same kitchen. As you walk around in the facility the feeling in your footsteps is different from other hospitals. The hospital floor is carpeted. It is soft and cozy. As a result, while you are hospitalized, you feel that you are on a holiday. Hernia holiday at the Shouldice resort. Further, Shouldice does not offer several things that patients would expect in an upscale hospital. Shouldice does not offer a single occupancy room. All patients rooms are supplied with two beds. You might wonder why. This is to address the emotional needs of the patients. When someone, let alone a patient, is left alone in a room, how will that person feel? Lonely, bored, missing home? Very likely. Therefore Shouldice couples a patient with another patient who has a similar job, backgrounds, and interests. This is to encourage socialization between them, so that their stay in the patient room or in the hospital can be more enjoyable and helpful to each other. Shouldice does not place a TV set in the patient room. If a patient wants to watch TV, he or she has to take a walk on patient friendly hallways and steps to an open lounge, where other patients and hospital staff welcome him or her for socialization. There are a few other things that Shouldice lacks. All this is to make a patient's hospital stay as much fun as possible. They call this hernia fun at Shouldice. After having all this fun, patients feel even sad to leave Shouldice. They miss those other patients they made friends with during their stay at Shouldice. That is why patients have an annual alumni gathering. Can you imagine? To a surprise, thousands of actual Shouldice patients attend this gathering. I hope this story helps you realize the importance of managing patients interactions with others, particularly with other patients.