Hello students, my name is Aviva Legatt. I'm a faculty member in the organizational and dynamics department here at Penn. In addition, I advise international organizations and students about college admissions entry into US colleges and universities. A huge part of that work is helping clients develop cross cultural fluency, so they can understand cultural norms of the US and of universities. My research and practice working with effective working teams originates in the Wharton executive development program. Or EDP where I observe and record teams engaged in a highly competitive and fast paced business simulation. My role is to facilitate organization learning on the team level through guided reflection and 360 feedback. Our work is designed to provide a safe space for team members to become more reflective and observant about their team dynamics, and their own strengths as a team member. Our research finds that when teams are more aware of their dynamics, there is a better correlation with financial results, compared to teams in the same simulation that do not use our process of guided reflection. Self-awareness is a critical part of emotional intelligence and that's the concept we'll be diving into within this module. We'll discuss how you can improve on your emotional intelligence or EQ and coach your team to increase its collective emotional intelligence. While IQ may, in part, determine where you work and what function you take on, research shows that EQ separates higher performers from lower performers in similar roles. So how can you enhance your own emotional intelligence? How can you enhance the emotional intelligence through coaching? What are some proven strategies for delivering feedback? These are some of the questions we will answer in this module. In the last unit, we talked about why teams get off track and stop following their original roles. We went over how to become a good observer of your own team and to notice issues as they arise. Examine how you can become, and coach your teams to become, more emotionally intelligent. Since emotional intelligence is correlated with high performance, honing in on these skills will set you up for success no matter the circumstances. First we'll have a short video about why improving your emotional intelligence is important. Then we'll discuss strategies for you to improve your own emotional intelligence across Goldman's five dimensions. These are self-awareness, self-regulation, discovering what personally motivates you, empathy, and social skills. The first three of these dimensions are interpersonal, meaning that they have to do with yourself. The last two dimensions are interpersonal, meaning that they have to do with your relationships with other people. We'll give you strategies for how to improve on each of these dimensions as you coach your team on these very same competencies. Then we will talk about mindfulness-based strategies for cultivating emotional intelligence on your team. We'll walk through two cases, one of a legendary sports coach, and another of a technology company. This will help us demonstrate foundational strategies you can use to encourage teams to incorporate mindful and emotionally intelligent practices. Next we'll walk through strategies for having emotionally intelligent and mindful coach and feedback conversations with your team. Rather than provide feedback when situations get critical, we recommend more frequent check ins to emphasis feedforward. Feedforward is a coaching approach that focus more on future mistakes than on past results. Finally, you'll see a dynamic interview and step through a real life case study with Renee Torsha. She is Vice President of talent strategy and culture at Verisk Analytics. Here we will eliminate strategies for coaching employee group and development on your team during times of change. You'll see how Verisk helps employees make sense of change, and reframes challenges as opportunities. The knowledge shared by Dr. Torchia will help you to apply best practices to your own team. After this unit is complete you'll learn about different kinds of companies, start ups, product development teams, committees and remote teams. All of these kinds of teams have their own strengths and weaknesses. You can use the lessons learned from the cases we provide to create a high performance culture. For now, let's dive into strategies for you to enhance your own emotional intelligence, so that you can effectively coach others on your team.
