3.20 Expression - Emotions 1: Experience, Expression and Feedback

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来自 University of Toronto 的课程

The Arts and Science of Relationships: Understanding Human Needs

86 个评分

University of Toronto

The Arts and Science of Relationships: Understanding Human Needs

86 个评分

This course provides an introduction to: 1. Basic concepts of The Strategies and Skills Learning and Development System (SSLD), their relevance for every day relationships and provide advanced concepts for participants who work in fields of social work and health care . 2. Basic practice principles and methods of SSLD, illustrated by relationship management case studies. 3. The SSLD framework for relationship management assessment; N3C (needs, circumstances, characteristics, capacity) and problem translation. 4. Core competencies in the relationship management application of the SSLD system: Observation learning, simulation, real life implementation, review and monitoring.

从本节课中

Module 3 - Communication

This module covers topics on how to build and manage your relationships through effective communication skills such as listening, understanding, reception, and expression.

Reception to Expression0:38

3.16 Expression: Facts6:21

3.17 Expression - Ideas 1: Matching N3C1:58

3.18 Expression - Ideas 2: Technical Tips4:07

3.19 Expression - Ideas 3: Staying Attuned4:00

3.20 Expression - Emotions 1: Experience, Expression and Feedback3:31

3.21 Expression - Emotions 2: Regulations3:33

3.22 Expression - Emotions 3: Emotional Work2:13

3.23 Expression - Needs7:13

与讲师见面

A. Ka Tat Tsang
Founder of the SSLD System; Professor and Factor-Inwentash Chair in Social Work in the Global Community
Factor-Inwentash Faculty of Social Work

We've talked about expressing factual information and

also expressing ideas and how to do it effectively.

Now coming up next is emotions, and I somehow feel that emotions aren't

as easy to express effectively.

>> Yeah, because when we are doing course like this,

we're making an assumption that we ourselves will challenge.

That is, we're making this assumption that's obviously not valid.

We assume that people will behave rationally.

And if you take a course like this on relationship, then you'll be

following the principles, and the rules, and doing it in your real life.

I would say most people probably won't be able to do that.

When we are in the situation when we have to express or communicate emotions,

Well, the first things is that we become emotional.

When we become emotional, it almost doesn't really make sense for

us to say that you should do this or you shouldn't do that.

So for us to really be in the position where we can feel better about ourselves,

and be able to be who we are emotionally, and then express ourselves emotionally,

I wouldn't say that even in an appropriate way, but

in a way that we feel comfortable with, a way that we like,

we have to recognize, the expression of emotion itself,

it's not always and cannot be always rational [LAUGH].

>> Mm-hm. >> That is the basic principle.

When we do that, the most important thing is, when we're expressing emotions,

unlike expressing ideas or facts, we are not only trying to communicate

something to the other person, we are also dealing with our internal state.

Usually when we express emotions, the very act of expressing emotion,

itself, will change the emotion that we expressing.

Say for example, I'm expressing anger to you.

I have the opportunity to let all this anger out, and

I find that you're not reacting with anger and

aggression, but you're more accommodating and understanding.

Then I'll feel less angry, right?

But if I'm expressing jealousy and then you are telling me more

things [LAUGH] about how wonderful your life is and all that.

[LAUGH] That will make me more jealous [LAUGH], right?

So the expression and feedback that we’ve got will immediately feed into

the emotional experience that we have.

I think there are a couple of key concepts that we have in SSLD,

One of course, is a simple mechanism of emotional

regulation which deals with the current emotion that we're experiencing.

And the other one we will call it emotional work,

which is a more elaborate process in which we

try to get understanding of our own emotional experience and

deal with some of this difficult emotions that might even have a long history.

It can be childhood trauma.

It can be some unfinished emotional business or emotional baggages

that we have been carrying in our life for a long period of time.

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