Upgrade your communication skills and become a more effective communicator in person, by phone and by email. DIscover more about communication principles, communication styles and reading between the lines. Improve your ability to influence others and respond to influence: learn influencing strategies, strategies for presentations, making requests, declining requests, and how to avoid mistakes in communication. By the end of the course, you will be able to communicate effectively in a variety of modes, make connections to your colleagues, and understand how to influence others and respond to influence. But this is not all. I am glad to answer your individual questions. Please feel free to contact me by asking questions in the Discussion Forums. I aim to respond to 95% of questions within 24 hours.