Welcome back to the module on the Seven Guiding Principles. This module is module six. The learning objectives for the guiding principles include summarizing all seven guiding principles and reviewing focus on value. Start where you are progress iteratively with feedback. Collaborate and promote visibility. Think and work holistically. Keep it simple and practical. And finally, we will review, optimize and automate, the seven guiding principles are an ethical approach to how organizations will adopt the ITIL framework. It is actually guidance so that organizations can meet their objectives and their goals. It is an explanation of how an organization will follow the principles when choosing to adopt the new ITSM ITIL framework and fully understand the message and value in communicating with their stakeholders. These are the core principles of ITIL and it is recommended that all of these principles be applied to the entire organization. When adopting ITSM. For test purposes, it is recommended that all guiding principles be considered when you are working on any IT solution and or initiative, all of them should be looked at together even though you may not apply all of them. But they all should be considered. They will help and assist and optimizing and automating your environment for the digital economy. They are to be used for all tasks and all activities, and within the four dimensions they work holistically for the entire organization. So it is actually the principles that we will use to add value, to leverage, our work to progress iteratively with feedback when we're adding, modifying or removing from the environment. Collaboration and promoting visibility, thinking and working holistically as an entire organization. Keeping our solutions simple and practical initially and then adding in more complexity and optimizing and automating, of course, is how we manage. human resources more effectively and efficiently. The first guiding principle is focus on value. This is the principle that concentrates on understanding what your customers needs are and how they perceive value. It is very important to keep the customer's perspective in mind when you are developing and deploying and supporting IT services. When using the principle, please keep in mind that it is your customer that you're trying to satisfy. When you're developing requirements, you need to bring your customer in. You need to discuss what their goals and objectives are, and you definitely need to understand what the customer's outcomes are and their expectations. Two things to keep in mind here, when you're dealing with customers and preparing for the exam as well, you need to understand what their view will be like when the product or service is eventually deployed to their desktop, to their laptop, to their mobile phone. You need to keep in mind their experience as a user and a customer. The customer negotiates contracts and service level agreements and requirements. They take responsibility for outcomes. The user experience is just as important as it will be reflected in incident tickets and user requests or service requests. So another activity to think about when you're focusing on value and understanding the attended outcomes for your service solutions is what experience the customer and or user will have once that service or product is provisioned to those consumers. The second principle is start where you are. Basically, it means do not reinvent the wheel. If there are practices. If there are solutions. If there are standard procedures, standard operating procedures that you currently use that are working ITIL suggests that you keep them don't scrap them if there is added value. Try to leverage what you're already doing instead of spending money and time and resource in creating brand new solutions for which you already have a solution that currently works. So in using the principle, if there are any areas within the organization that you can reuse and expand upon and or grow, try to do that. You will probably save the organization money. If these processes or practices can be replicated, that is working efficiently and effectively instead of reinventing the wheel from scratch. So what are the steps in leveraging what you already have that's working Well. The first step would be to observe the environment, observe the current state, take the necessary time that you need and document how good things are how long is it taking, how many people are following the process? So basically, the observation activity is an important step in starting where you are. Once you're able to observe, you can measure what you want to improve what you want to reuse, what you want to leverage. But analytics and measurements support this activity, so replacing the current situation should be based on analysis and observation only after measurements have already been taken. So take the necessary time you need to observe create a snapshot. So when you make an improvement, you can go back and compare.
