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So we're going to talk about A Model for Sustainability so
that you have an understanding of the theory that supports
the notion of sustaining an intervention over the long term.
I'm calling this Marsteller's Sustainability Framework, it's informed by
a lot of literature that comes out of the field of organizational behavior and
organizational theory.
And specifically Trish Greenhall's work, David Buchanan and
Carl Waker, all to be seen here with Ash, Wick and Ori as well.
To try to summarize, though, we're going to talk about innovation
characteristics that will eventually affect outcome sustainability.
There are characteristics of change agent in the quality improvement team, their
activities, and their processes that will ultimately affect outcome sustainability.
And then provider characteristics those characteristics of the people that
are being asked to change behavior or change the way they're doing things.
And then finally organizational context.
All affect the initial implementation that's undertaken and
then together those things will influence outcome sustainability.
So what's in the boxes?
Well, you need to think of a couple of examples in your own particular quality
improvement or patient safety intervention that you're conducting.
But to give you a sense of examples that can trigger your thought processes.
In the area of the change agent activities, processes, and
characteristics.
Here we're talking about things like nurse and physician leadership, their buy-in,
the frequency of the meetings that the QI team undertakes, communication,
looking at the quality improvement skills of the specific quality improvement team.
Changes in the quality improvement team membership,
some people leaving comings and goings, continue documentation and
the ability of the team to bring in such things as new trainings or
orientation adding the specific QI intervention to orientation or
new written policies and so on.
So those things will have a really fundamental impact on whether
the intervention is used in the long term.
The provider characteristics include things like,
what's the safety climate at the time that you're trying to undertake the overall
intervention, and what's the teamwork climate?
Primarily around how different roles interact with each other and
what expectations are across those roles.
Organizational context items include things like the bed size perhaps,
the teaching status.
The region if you're talking about a primary care organization,
it would include things like what's the staffing like within that organization?
What kind of plant do they have there, meaning, how is the office set up?
Do they have all the room that they need or are they really constrained for
space, which we often see.
And these different organizational contextual factors also
affect both the implementation and your ultimate sustainment of the outcomes.
Implementation characteristics include things
like fidelity to the initial intervention.
So did we implement this intervention the way that we should have or
the way that it was supposed to be implemented?
Did we adapt it to the point where it's unrecognizable as the original
intervention?
Adaptation is really important to make it fit with a specific context but
you want to know whether it completely went off the ranch and
doesn't match anything that was originally intended.
Customization as I said is actually encouraged in most cases up to a point.
Other things that you might consider are the time to 0 infections,
or other kinds of measures of how well the implementation went.
Because if it went well, it's actually going to have a better affect on your
sustainment than in intervention, or an intervention implementation
that did not go well, that's much less likely to be sustained over time.
And then finally, whatever successes you are able to have should
be measured in the long run to see whether those successes are still continuing.
And you want to look at both the outcome of the clinical intervention and
some cultural outcomes.
Such as teamwork climate in the late period, or your safety climate
in the late period after having undertaken your intervention.
