Observation and Objectives

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来自 Rice University 的课程

Relationship Management

37 个评分

Rice University

Relationship Management

37 个评分

课程 2（共 3 门，Specialization Leadership Development for Engineers）

To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

从本节课中

Communication

Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.

Observation and Objectives2:54

Coaching vs Counseling5:21

与讲师见面

David Van Kleeck
Professor in the Practice of Engineering Leadership
Rice Center for Engineering Leadership

Welcome to the Relationship Management course in the Engineering Leadership

specialization.

If you haven't already done so,

I'd strongly suggest that you take the self-awareness course first,

as we'll be building on the foundations that we laid in that course.

In this course, we're going to talk about the soft skills,

those things that I consider to be the hardest part of being an effective leader.

This course consists of four modules, communications, building power and

influence, managing conflict, and conducting effective meetings.

We'll also introduce your writing assignment in this course,

which will be to conduct the engineer interview.

In the self awareness course, I model this interview by talking to two of

my colleagues to show how to conduct that interview, and

to model the questions that you'll be asking.

There'll also be a quiz as part of each of the modules in this course.

And lastly,

we'll continue the journaling practice that we used in the self-awareness course

to help you capture your reflections and insights about leadership.

We'll begin with the communications course.

Here, we're going to cover the topics

mostly related to interpersonal verbal interactions.

What we won't talk about here are the presentations and the writing skills that

you'll develop more thoroughly in the communications specialization.

So let's begin by introducing my leadership observation topic for

this module.

Bad leaders get people hurt, whether it's physically, emotionally, or spiritually.

We'll come back to that observation at the end of the module.

The objectives for this module will be largely related to how you give and

receive feedback.

This will be a practice that you will use every day.

It'll become routine in how you go about improving the performance

of those who follow you.

You'll be doing that in one of two forms, either coaching or counseling.

And understanding the difference between those two, and

the appropriate tools to use in each one Will largely determine how

effective you are in improving the performance of those who follow you.

Active listening is one of those critical leadership skills that

will enable you to reduce the barriers to communication that you

may encounter when you don't communicate very effectively.

So understanding those inhibitors and barriers, ways of overcoming them, and

preventing them in the first place will largely determine your effectiveness in

communicating with those you lead.

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