Well, welcome back. Module three now. Now the thing to keep in mind with this module is that it's a deeper dive into some of the challenges we've already touched on. It is a more specific 'how-to' for successful product innovation. So, lesson one, is about how do you actually cross the chasm that separates niche markets from mass-market one's. Ninety percent of products fall into that chasm, so avoiding that fate is valuable indeed. So to get ready, what do you think is key to crossing the chasm? Make a note of a couple of the key things before you go ahead and view that video. Now, the remaining lessons are about how you convert an idea that you have into a specific innovation that matters to consumers. These are not about stages anymore, they can be about a new idea or innovating around an existing product in a mature market place. The aim here is for you to be more analytic and more savvy in working with innovation ideas, and these lessons help by working through very practical frameworks and core guidelines. So, by now, it wouldn't surprise you if I told you that one lesson focuses on the customer side, lesson two. One lesson on the product side that's less than four, and the other is different but in part is a bridge between them. So, lesson two is about the customer's journey as it relates to your product. So there's a tool here, the customer journey map that helps in both intuition and analysis. It helps it zero in on possible points to innovate and add value. There are also a couple of critical ideas that drive these insights, developing customer personas and identifying moments of truth. Now, it's an intuitive idea that customer journey map, it's just steps from awareness to purchase to disposal. But prep for yourself. What are a couple of things you could do to make such a map useful for innovation and keep that in mind as you watched the video? Now, lesson three is a connector, but Raj calls it a Philosophy of Great Products and that sounds abstract, but he explains this as a series of very practical down-to-earth guidelines to inspire product innovation. So, realizing that, I urge you to have a pen in hand while you listen to this short seven minute video, write down the several guidelines he offers, it'll help you remember and organize them because they come rapid-fire. Watch particularly for when he emphasizes connecting product features and functions to customer benefits. This lesson in part then is a bridge that connects the customer side and the product side and sets up lesson four, which moves over to the product side. So here the centerpiece, is the product configuration map, it's a product side analog to the customer journey map. The product configuration map breaks a product down into specific features and functions. Here it's all about the moves you can make, the actions you can take regarding specific features to create winning innovative products. So here, take a moment and think, what are the basic moves that you can do to innovate with product features? And write some down to prep yourself for this lesson. We finish with the example of Wikipedia showcases the power of the product side, the configuration map and the customer side, the journey map in the rise of one iconic product with Wikipedia and decline of another, the Encyclopedia Britannica. I'll see you on the other side.