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来自 Google 的课程

Technical Support Fundamentals

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Technical Support Fundamentals

10238 个评分

课程 1（共 5 门，Specialization Google IT Support Professional Certificate）

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

从本节课中

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!

Module Introduction2:38

Introduction to Computer Hardware4:41

Programs and Hardware8:40

Joe Diversity1:05

与讲师见面

Google

Isn't the history of computers super interesting?

I love going back in time and

seeing how we got to this exciting point in computing.

You've already taken the first few steps to building your foundational knowledge of

IT, and before we dive deeper, I'd like to take a moment to introduce myself.

My name is Devan Sri-Tharan, I've been working in IT for ten years.

I'm a Corporate Operations Engineer at Google

where I get to tackle challenging and complex IT issues.

Thinking back, my first experience with tech began when I was about nine years

old, when my dad brought home the family's first computer.

I remember my dad holding a floppy disk and

telling me that there was a game on it.

To my dad's amazement I somehow managed to copy the game from disk

onto the computer's hard drive.

While it might seem like a trivial task now, this devise was just so

new to us back then.

Sure, I loved the different games I could play, but what I really loved was

tinkering with the machine, trying to get it to do what I want it to do.

While that floppy disk computer might have ignited my passion for technology, it

was actually my first few job experiences that really started to shape my IT career.

One was in retail, [LAUGH] selling baby furniture and

the other was at a postal store, where I helped customers ship their packages, and

became the one person IT crew.

It might sound odd that working in retail inspired my career, but

I've realized I really enjoy communicating with customers,

trying to understand their needs and offering a solution.

My first experience working directly in IT was in college

as an IT support specialist intern.

From there, I worked as an IT consultant to decommission an entire IT environment.

This was my first experience working directly with large IT infrastructure, and

pushing myself outside my comfort level as a college student.

I bring up these few jobs for a reason.

These experiences helped shape my career in IT.

I knew at that time that I wanted to go into tech, but

I struggled where I wanted to focus my career.

Starting at Google as an IT generalist allowed me to experience many different

areas of technology.

It allowed me to figure out the jobs I didn't want to do,

before I was able to identify exactly what I did want to do.

Really passionate about IT infrastructure, but

you can't understand infrastructure until you understand hardware.

So let's dig in.

In IT, hardware is an essential topic to understand.

You might find yourself replacing faulty components or

even upgrading an entire fleet of machines one day.

By the end of this lesson, you'll be able to describe all the physical parts of

a computer and how they work together.

You'll even be able to build your own computer.

Once you figure out how one computer works,

you'll be able to understand how any type of computer works.

Excited? I am, let's get started.

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