Demo: Running a Usability Test

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来自 University of Virginia 的课程

Testing with Agile

206 个评分

University of Virginia

Testing with Agile

206 个评分

课程 4（共 5 门，Specialization 敏捷开发）

To deliver agile outcomes, you have to do more than implement an agile process; you have to create a culture of experimentation. It's this commitment to experimenting that's at the heart of a high-functioning practice of agile. This course shows you how to integrate the practice of experimentation across concept/feature testing, usability testing, and testing the software itself. Basically, you’ll learn how to answer these four big questions with experiments: 1. Should we build it? 2. Did it matter? 3. Is it usable? 4. Did it break? More specifically, after completing this course, you’ll be able to: - Identify where and how to invest your team’s scarce time and energy into better testing for maximum impact on outcomes - Coach your team on the relationship between idea, usability, and software testing to get the buy-in you need for strong interdisciplinary collaboration - Test ideas before you build them to avoid waste and help your team focus on what will really drive outcomes - Test alternative interface patterns before you build them to maximize both product usability and purposeful implementation - Understand your delivery pipeline and how to prioritize process and infrastructure improvements so you can deliver faster and more often As a Project Management Institute (PMI®) Registered Education Provider, the University of Virginia Darden School of Business has been approved by PMI to issue 20 professional development units (PDUs) for this course, which focuses on core competencies recognized by PMI. (Provider #2122) This course is supported by the Batten Institute at UVA’s Darden School of Business. The Batten Institute’s mission is to improve the world through entrepreneurship and innovation: www.batteninstitute.org.

从本节课中

Is it usable?

The best products are tested for usability early and often, avoiding the destructive stress and uncertainty of a ‘big unveil’. In this module, you’ll learn how to diagnose, design and execute phase-appropriate user testing. The tools you’ll learn to use here (a test plan template, prototyping tool, and test session infrastructure) are accessible/teachable to anyone on your team. And that’s a very good thing- often products are released with poor usability because there ‘wasn’t enough time’ to test it. With these techniques, you’ll be able to test early and often, reinforcing your culture of experimentation.

Test-Driven Product Design5:42

Recap on Designing for Usability4:45

Creating a Good Test Suite9:31

Creating Good Test Items4:47

Testing Your User Stories Part 12:56

Testing Your User Stories Part 23:36

Running Usability Tests3:09

Demo: Running a Usability Test5:33

Demo: Creating Interactive Prototypes in Balsamiq1:27

Laura Klein on Qualitative vs.Quantitative Research4:24

与讲师见面

Alex Cowan
Faculty & Batten Fellow
Darden School of Business

In this video we are going to do a brief demonstration of some exploratory

user testing.

I'm going to use this script that I put together for HVAC in a Hurry and

this interactive mock up that I created also for HVAC in a Hurry.

I'm Alex, and this is Dave who's normally our camera operator.

But he's going to do his best to act like an HVAC technician and

I'm going to do my best to act like a user tester through the video.

The one part I'm going to skip here is Dave signing the appropriate release

which he actually already did.

So Dave, thanks for coming in.

>> Sure. >> Being a part of our study.

>> No problem. >> My name's Alex and we're here to,

I'm going to use this guide to take me through the rest of this.

So I hope you won't mind me referring to that.

>> No, that's fine.

>> And we're here to learn about how field techs

like you interact with this application.

Whose job is to look up pricing and availability info on parts for you all.

>> Okay. >> So we're not here to test you,

we're here to test the application.

So whatever you do with this thing is fine.

>> Okay, so it's not a reflection on my job performance?

>> Nope.

>> Okay.

>> I think this will take five to ten minutes.

And do you have any questions?

Other questions before we get started?

>> No, it's pretty clear.

>> Okay, sure.

>> Alright so, I'm just going to start the recording here, just so

our colleagues can refer to this and

look at the results of the [INAUDIBLE] >> Yeah.

>> And if you'll take

the application here that's on the iPad, what do you think you're seeing here?

Looks like a home screen where I would look up parts.

Actually, looks a lot like when I'm looking for spare parts for my car.

>> And now, let's say you had this part here.

>> Yep. >> And you can see the part number, and

you want to look it up on this application.

>> Okay. >> Can you show me where you can do that?

Yeah, looks like right here, that field that says Enter Part #.

>> Okay, great, and can you show me how you would write

down the part number in this reproduction of the screen here?

>> Yeah, so I'm going to find the Enter Part #, it is 000-92-1.

Great, okay, thank you.

And, all right, let's take another example, different part.

>> Okay.

>> Let's say you're out in the field,

you're looking for this part that was in this model here.

>> Okay.

>> You want to find its part number.

And you want to look up its pricing and availability.

Can you show me how you would do that from what you can see here?

>> Sure, so I go back to this home screen.

I'm going to look up the make which is Carrier and

then model would be Healy and then the part type, it's a side fan.

So once I've got those filled in it looks like then I would click Search, correct?

>> What do you think?

>> That would be my guess.

>> Okay.

>> And there it is, yeah.

So, I was right.

>> And can you tell me what is the availability and pricing of the part?

>> Well, it's actually the one on the top, 8675309.

It looks like it's available within 5 days and it's $55.12.

So, I'm guessing that's a cost and not a retail price.

And what would you tell a customer at this point?

>> At this point I'm going to let the customer know how much lead time we need.

Looks like it's not going to be available within the next two days because of

the shipping time.

So we're going to have to put something in that'll carry him over.

But then we'll also need to schedule a follow up appointment when we can install

this and then give him a price estimate for cost, parts, and labor.

Gotcha, now can you show me how you get back to the initial search screen

from here.

>> Yeah, yeah, looks like a just click Home.

>> Okay, and- >> And there it is.

>> And let's say you have this part that you see here.

>> Okay. >> And you don't know what it is.

You just want to take a photo of it and get some help from dispatch.

Can you show me how you do that?

>> Well, then I'll- >> And

let's say, sorry, let's say it's a high urgency request.

And you can, you know that the item is a Fujitsu.

>> Okay, yeah, so then the bottom half of the screen says, Get Help with An ID.

So I will choose the urgency, which is High, and the make will be Fujitsu.

And at that point, that's all I know all about this.

It seems so then I'm going to have to post a photo.

Since I don't have one, I'll take one I guess.

Yeah, so there we go, Take Photo.

And this looks like, there we go,

Use Photo, and Submit.

There you go.

>> And what do you think is going to happen now?

>> So it looks like I'll get an email shortly with pricing and availability.

>> Great, why, that's it.

Dave, thanks so much for your help.

We really appreciate it.

>> Yeah, that's pretty easy.

Actually, that's going to help a lot.

>> Great, well, I'm glad you like it.

All right, so we improvised there a little bit.

I forgot to give Dave a little bit of direction that was in the script

because remember, we're supplying motivation.

So I need to tell him that the final request

there with the Fujitsu is a high priority.

Not have him decide that because he has no context for that.

So, notice that I missed that, but that is a part of the script, and

that's important.

Otherwise, nice job Dave.

Thanks a lot.

>> Thanks, yeah.

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