Meet the Companies - HVAC in a Hurry and Enable Quiz

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来自 University of Virginia 的课程

Testing with Agile

209 个评分

University of Virginia

Testing with Agile

209 个评分

课程 4（共 5 门，Specialization 敏捷开发）

To deliver agile outcomes, you have to do more than implement an agile process; you have to create a culture of experimentation. It's this commitment to experimenting that's at the heart of a high-functioning practice of agile. This course shows you how to integrate the practice of experimentation across concept/feature testing, usability testing, and testing the software itself. Basically, you’ll learn how to answer these four big questions with experiments: 1. Should we build it? 2. Did it matter? 3. Is it usable? 4. Did it break? More specifically, after completing this course, you’ll be able to: - Identify where and how to invest your team’s scarce time and energy into better testing for maximum impact on outcomes - Coach your team on the relationship between idea, usability, and software testing to get the buy-in you need for strong interdisciplinary collaboration - Test ideas before you build them to avoid waste and help your team focus on what will really drive outcomes - Test alternative interface patterns before you build them to maximize both product usability and purposeful implementation - Understand your delivery pipeline and how to prioritize process and infrastructure improvements so you can deliver faster and more often As a Project Management Institute (PMI®) Registered Education Provider, the University of Virginia Darden School of Business has been approved by PMI to issue 20 professional development units (PDUs) for this course, which focuses on core competencies recognized by PMI. (Provider #2122) This course is supported by the Batten Institute at UVA’s Darden School of Business. The Batten Institute’s mission is to improve the world through entrepreneurship and innovation: www.batteninstitute.org.

从本节课中

Should we build it? Did it matter?

Nothing will help a team deliver better outcomes like making sure they’re building something the user values. This might sound simple or obvious, but I think after this module it’s likely you’ll find opportunities to help improve your team’s focus by testing ideas more definitively before you invest in developing software. In this module you’ll learn how to make concept testing an integral part of your culture of experimentation. We’ll continue to apply the Lean Startup methods you learned in Course 2 ‘Running Product Design Sprints’ (and/or you can review the tutorials in the Resources section). We’ll look at how high-functioning teams design and run situation-appropriate experiments to test ideas, and how that works before the fact (when you’re testing an idea) and after the fact (when you’re testing the value of software you’ve released).

Creating a Culture of Experimentation3:21

Meet the Companies - HVAC in a Hurry and Enable Quiz3:54

The Test Driven Practice of Agile Part 14:53

The Test Driven Practice of Agile Part 28:41

The Test Driven Practice of Agile Part 36:20

Test-Driven Proposition Design5:16

Recap on Lean Startup & Experimentation9:03

Tracking Hypotheses3:30

Tristan Kromer on the Practice of Lean Startup6:43

Tristan Kromer on Getting Started with Lean6:34

Tristan Kromer on Creating a Culture of Experimentation7:40

David Bland on the Practice of Lean Startup5:35

David Bland on Creating a Culture of Experimentation, Part 14:48

David Bland on Creating a Culture of Experimentation, Part 29:45

David Bland on Marrying Agile to Lean Startup7:41

Laura Klein on Creating a Culture of Experimentation10:42

与讲师见面

Alex Cowan
Faculty & Batten Fellow
Darden School of Business

We're going to start going through specific examples.

And I have two companies that we'll use as we do that.

One's an enterprise, it's called HVAC in a Hurry, and

the other one is a startup, it's called Enable Quiz.

And I'll just give you an overview of these.

You can read about them also in the course materials.

HVAC in a Hurry is a franchise that fixes air conditioning systems and

heating systems, that's what HVAC is.

And there are three key personas, Trent the Technician.

So this is really the core of, we'll call them H and H's business.

They go out and they fix these things, so Trent's a very pivotal figure.

Danielle deals with getting Trent prepared and

helping him go to the right place and dispatching him to jobs.

And Frida the Facilities Manager is their typical customer.

They mostly fix systems at businesses, and so

Frida's the one that's typically hiring them and managing them.

And their main problem area is that they want to build software for

the field people that helps automate and standardize their work, so

that they can scale the business more and increase its performance.

And some of the problem scenarios that Trent the Technician has,

is he could be much more prepared, he thinks, when he arrives at jobs.

It's hard to get parts out to jobs, and make sure that he can

tell the customer when he's going to be able to get a replacement part.

And he doesn't like being put into traffic and idling and

wasting time, because he gets paid by the hour that he's on a job.

Danielle the Dispatcher is constantly working with this jigsaw puzzle of getting

people in the right place at the right time.

It's mostly a manual process.

So HVAC in a Hurry is interested in the possibility of structuring and

automating some of that with software.

And Frida the Facilities Manager feels like

she's telling a lot of people the same things.

And she's often not clear on what she's going to be charged,

when she's going to get parts, and when jobs are going to be done.

So it's a nice set of problems for us to work on.

Enable Quiz, our startup, is interested in a totally different problem.

They're looking at the process that companies who hire engineers go through

when they're recruiting talent.

And this is a key activity for such companies.

And they're specifically interested in how they pair technical skill

sets that are required on a job with the interview process for candidates.

And we actually think that at Enable Quiz, we can empower Helen, the HR Manager,

to do a better job of screening candidates with a simple lightweight

quizzing solution that allows the company to assess the candidate's skill set.

And that this is going to be better for Frank the Functional Manager,

who's actually hiring the employee, because he or she is always busy, and

they never have enough time to interview.

And, it'll be better for

Ross the Recruit, because he won't end up at a job that he wouldn't want to be at,

because it's not a good fit, and the company will avoid wasting Ross's time.

So the problem scenarios they're interested in

are letting Helen do a little bit more of the recruiting process because Frank's so

busy, and Helen would like to do more.

Helping Frank spend more time with quality candidates,

quality in the sense of just skill sets.

So that he can go deeper with them, and

figure out who's going to be a good fit on the team.

And then finally, Ross the Recruit wants to put his best foot forward, but

he also just wants a clear idea of what the job was going to be.

So we're going to help all these people with Enable Quiz.

So as we move forward here, I'm going to start showing you some specific examples

of all the things we've been talking about, using these two example companies.

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