Create a services customer satisfaction process

4.5
12 个评分
提供方
Coursera Project Network
在此指导项目中,您将:

Map customer entry points and service opportunities

Align marketing and support efforts to customer satisfaction

Evaluate customer satisfaction

Clock1 hour
Beginner初级
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培养的技能

  • services
  • Marketing
  • Customer Satisfaction
  • Business Process
  • Business Design

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1. Introduction and getting started

  2. Establish value

  3. Analyze customer entry points

  4. Connect marketing channels with entry points

  5. Analyze pre-sales and post-sales opportunities

  6. Create a multi-channel support structure

  7. Build a taxonomy and knowledge base

  8. Set up Net Promoter Score

  9. Finalize the process

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

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常见问题

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