Creating a Customer Service Survey Using Google Forms

4.9
59 个评分
提供方
Coursera Project Network
1,797 人已注册
在此免费的指导 项目中,您将:

Create business account with Google

Create and launch survey with Google Forms

Review survey results in Google Forms and Google Sheets

在面试中展现此实践经验

Clock2 hours
Beginner面向初学者
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

Have you ever wondered what your customers are thinking? How does your company fare in their eyes? Did you know that an upset customer tells on average between 10 and 20 other people about an unhappy service experience? This is known as the ripple effect and research shows that it costs about 5 to 6 times as much to attract a new customer as it costs to keep an existing one. Therefore now, more than ever, with the amount of competition in any market, it is imperative to retain your existing customers by keeping them happy. Regardless of your industry (retail, wholesale, services, healthcare, you name it), you have customers. And one of the most effective ways to measure how they feel about your company is by having them give you feedback through a survey. Surveys can reveal trends among your customers and weak areas among your staff, so after compiling and reviewing the data, you can use it to prioritize tasks to correct or improve things your customers may have complained about. Surveys also allow you to utilize customer suggestions to improve or create new products or services. Upon completing this course, you will be able to create a new Google account, create survey questions, design the survey and review data in Google Forms and Google Sheets. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

必备条件

Managers, business owners, educators, service industry leaders, and anyone who values customer opinion will benefit from this course

您要培养的技能

Survey DesignGoogle FormsGoogle Sheets

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1.  Create your own Google account for use with Google Forms 

  2. Start to build your survey in Google Forms

  3. Continue to build your survey in Google Forms

  4. Edit settings in your survey in Google Forms

  5. Launch and distribute your survey and read results in Google Forms and Google Sheets

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

审阅

来自CREATING A CUSTOMER SERVICE SURVEY USING GOOGLE FORMS的热门评论

查看所有评论

常见问题

常见问题

还有其他问题吗?请访问 学生帮助中心