Product Development: Customer Journey Mapping with Miro
Define customer journey maps for product and service with Miro
By the end of this project, you will be fluent in identifying and analyzing customer journeys for new products and services and in deriving opportunities from your analysis, thus generating positive results for your business venture. This project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in strategy and product development with the Miro platform to explore and analyze these customer journeys. This is an important step for individuals or companies wanting to explore new products or services. We will practice critically examining customer segments and products structures that affect the business. You will engage in evaluating, through examples and hands-on practice, making decisions on product orientation. Furthermore, you will assess whether to modify or keep the product structure when entering the market. You will be ready to take an entrepreneurial idea through a scientific and logical process, helping you validate your ideas for a new business or service.
您要培养的技能
- Product Development
- Marketing
- Business Strategy
- Value Proposition
- Innovation
分步进行学习
在与您的工作区一起在分屏中播放的视频中，您的授课教师将指导您完成每个步骤：
Use Miro as a business tool and learn how to customize our project template using Miro’s features
Evaluate value for the customer, personas analysis and relate it to the hands-on project map
Define the main stages of the customer journey map
Analyse the journey processes and define the customer mapping for the Awareness phase
Define and identify the customer path for the Discovery phase
Define and classify the Engagement phase customer path
Define and identify the customer path for the Purchasing and Attendance phases
Understand and classify the post service stage customer path and plan for the next steps
指导项目工作原理
您的工作空间就是浏览器中的云桌面，无需下载
在分屏视频中，您的授课教师会为您提供分步指导
审阅
来自PRODUCT DEVELOPMENT: CUSTOMER JOURNEY MAPPING WITH MIRO的热门评论
its good course for beginner, at least you know how to make customer journey using miro, and theory also help a lot.
Good overview of Miro and Journey Maps. Looks like some of the Miro UI has changed since this course was created.
This Guided project is just right for learning and practicing about the customer journey mapping process in Miro.
Such a great project with clear explanation. I learned the basic of using Miro to map projects/customer journey.
常见问题
常见问题
如果我购买指导项目，会得到什么？
指导项目可在台式设备和移动设备上学习吗？
指导项目的授课教师是谁？
我能在完成指导项目后从中下载作品吗？
我能够退款吗？退款政策是如何规定的？
有助学金吗？
我能旁听指导项目并免费观看视频部分吗？
我需要具备多少经验才能做这个指导项目？
我能直接通过 Web 浏览器来完成此指导项目，而不必安装特殊软件吗？
指导项目的学习体验如何？
还有其他问题吗？请访问 学生帮助中心。
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