Optimize Digital Experiences with Service Blueprints in Miro

提供方
Coursera Project Network
在此指导 项目中,您将:

Understand the purpose of service blueprints and where they fit within the User Experience (UX).

Visualize the customer journey and understand how it informs the service blueprint.

Flesh out the project scenario to optimize digital experiences in a service blueprint and consider next steps in Miro.

Clock2 hours
Intermediate中级
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience. To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培养的技能

User Experience Design (UXD)Business StrategyUser Interface (UI) DesignCustomer Experience MappingService Optimization

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1. Review the purpose of service blueprints and where they fit within the User Experience (UX).

  2. Review the five components of service blueprints and identify use cases for service visualizations.

  3. Connect knowledge of the customer journey to the components of the service blueprint visualization.

  4. Explore the templates and tools available and begin designing a service blueprint in Miro.

  5. Build the service blueprint and consider next steps in Miro.

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

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