关于此 专项课程
100% 在线课程

100% 在线课程

立即开始,按照自己的计划学习。
灵活的计划

灵活的计划

设置并保持灵活的截止日期。
初级

初级

完成时间(小时)

完成时间大约为4 个月

建议 3 小时/周
可选语言

英语(English)

字幕:英语(English), 越南语, 西班牙语(Spanish)...

您将获得的技能

Active ListeningCommunicationManagementCross-Cultural Communication
100% 在线课程

100% 在线课程

立即开始,按照自己的计划学习。
灵活的计划

灵活的计划

设置并保持灵活的截止日期。
初级

初级

完成时间(小时)

完成时间大约为4 个月

建议 3 小时/周
可选语言

英语(English)

字幕:英语(English), 越南语, 西班牙语(Spanish)...

专项课程 的运作方式

加入课程

Coursera 专项课程是帮助您掌握一门技能的一系列课程。若要开始学习,请直接注册专项课程,或预览专项课程并选择您要首先开始学习的课程。当您订阅专项课程的部分课程时,您将自动订阅整个专项课程。您可以只完成一门课程,您可以随时暂停学习或结束订阅。访问您的学生面板,跟踪您的课程注册情况和进度。

实践项目

每个专项课程都包括实践项目。您需要成功完成这个(些)项目才能完成专项课程并获得证书。如果专项课程中包括单独的实践项目课程,则需要在开始之前完成其他所有课程。

获得证书

在结束每门课程并完成实践项目之后,您会获得一个证书,您可以向您的潜在雇主展示该证书并在您的职业社交网络中分享。

how it works

此专项课程包含 4 门课程

课程1

Types of Conflict

4.3
440 个评分
105 个审阅
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict...
课程2

Conflict Resolution Skills

4.2
450 个评分
109 个审阅
Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...
课程3

Intercultural Communication and Conflict Resolution

4.2
201 个评分
52 个审阅
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions...
课程4

Conflict Management Project

4.6
54 个评分
12 个审阅
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict. Upon completing this course, you will be able to: 1. Create a well organized and complete case study 2. Analyze key organizational issues with an integrated action plan for conflict resolution 3. Identify appropriate communication skills needed for conflict resolution skills 4. Present a portfolio that incorporates concepts learned throughout the Specialization 5. Reflect on what you've learned throughout the Specialization...

讲师

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Najla DeBow

Instructor
University of California, Irvine Extension
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Amit Kothari

Instructor
University of California, Irvine Extension

关于 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

常见问题

  • 可以!点击您感兴趣的课程卡开始注册即可。注册并完成课程后,您可以获得可共享的证书,或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某专项课程的一部分,系统会自动为您订阅完整的专项课程。访问您的学生面板,跟踪您的进度。

  • 此课程完全在线学习,无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。

  • 此专项课程不提供大学学分,但部分大学可能会选择接受专项课程证书作为学分。查看您的合作院校了解详情。

  • Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 3 months.

  • Each course in the Specialization is offered on demand, and may be taken at any time.

  • No specific background is required. This Specialization is appropriate for anyone interested in learning more about conflict management. The Specialization is specifically aimed at business professionals who want to be successful at resolving and managing conflicts in the workplace through effective communication skills.

  • The courses should be taken in the order presented, as each subsequent course will build on material from previous courses.

  • Coursera courses and certificates don't carry university credit, though some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

  • You’ll be able to deconstruct the nature of conflict and the role of goals and power imbalance in conflict, assemble a collection of communication skills to manage various types of conflict, and design a plan for managing conflict arising between individuals from different cultures.

还有其他问题吗?请访问 学生帮助中心