Customer Experiences with Contact Center AI 专项课程
Cust conversation solutions with Contact Center AI. Design, develop, and deploy customer conversational solutions for your contact center.
提供方
您将学到的内容有
Define what Google Contact Center AI is and how it can be used in contact center applications.
Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
Implement virtual agent for chat and voice channels.
Identify best practices for design and deployment of virtual agents and key aspects such as security and compliance in the context of contact centers.
您将获得的技能
关于此 专项课程
应用的学习项目
During the labs in this course you get hands-on experience building out a virtual agent for a fictitious online Cloud audio business. After completing this course, you’ll be able to create virtual agents that converse with customers to satisfy common needs.
Completed Google Cloud Product Fundamentals or have equivalent experience
Completed Google Cloud Product Fundamentals or have equivalent experience
此专项课程包含 3 门课程
Contact Center AI: Conversational Design Fundamentals
Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization.
Contact Center AI: Building a Dynamic Virtual Agent
Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization.
Contact Center AI: Operations and Implementation
Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with Contact Center AI" specialization.
提供方

Google 云端平台
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
常见问题
What is the refund policy?
我可以只注册一门课程吗?
Is financial aid available?
我可以免费学习课程吗?
此课程是 100% 在线学习吗?是否需要现场参加课程?
完成专项课程后我会获得大学学分吗?
完成专项课程后我会获得大学学分吗?
完成专项课程需要多长时间?
Do I need to take the courses in a specific order?
I’m a conversational analyst. Should I take all three courses?
I’m a developer with a business analyst team who will supply the virtual agent design (i.e., I won’t be involved in the design). Should I skip the first course?
还有其他问题吗?请访问 学生帮助中心。