使用条款


生效日期:2018 年 7 月 11 日。

感谢您使用 Coursera!

Coursera's products and services are provided by Coursera, Inc. These Terms of Use ("Terms") govern your use of Coursera's website, apps, and other products and services ("Services"). As some of our Services may be software that is downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update this software, and that these Terms will apply to such updates. Please read these Terms carefully, and 联系我们 if you have any questions. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

使用 Coursera

可以使用我们服务的用户

You may use our Services only if you can form a binding contract with Coursera, and only in compliance with these Terms and all applicable laws. When you create your Coursera account, and subsequently when you use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. 禁止 13 岁以下的任何人使用用和访问,某些课程可能会有额外的要求和/或限制。

我们给您提供的许可证

Subject to these Terms and our policies (including the Acceptable Use Policy, Honor Code, and course-specific eligibility requirements and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain Coursera's written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, and you will not share with any third party access to or access information for your account. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access.

我们的课程

课程修改

While we take pride in our world-class courses, unexpected events do occur. Coursera reserves the right to cancel, interrupt, or reschedule any course or to modify any course content or the point value or weight of any assignment, quiz, or other assessment. Courses offered are subject to the Disclaimers and Limitation of Liability sections below.

没有学分

除非评分机构另有明确说明,否则参与或完成课程不会赋予任何学分。即使一个机构授予学分,但不能假定其他机构将接受此学分。您同意完成课程后不获得学分,除非您已获得该课程的课程证书(或其他等值 Coursera 证书)。Coursera、课程机构和关联的参与机构没有义务提供任何教育机构或认证组织承认的课程。

大学与学生关系的免责声明

根据这些条款您在参与任何课程时不得: (a) 与任何大学或 Coursera 附属机构建立任何关系;(b) 进入或注册任何教育机构,以及任何教育机构提供的任何课程,或 (c) 使用此课程之外任何教育机构的资源。

您的内容

用户内容

The Services enable you to share your content, such as homework, quizzes, exams, projects, and other assignments you submit, posts you make in the forums, and the like ("User Content"), with Coursera, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you share.

Coursera 和其他机构如何使用用户内容

To the extent that you provide User Content, you grant Coursera a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license includes granting Coursera the right to authorize participating institutions to use User Content with their registered students and on-campus learners independent of the Services. Nothing in these Terms shall restrict other legal rights Coursera may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms.

反馈

We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Coursera does not waive any rights to use similar or related Feedback previously known to Coursera, developed by its employees or contractors, or obtained from other sources.

安全

We care about the security of our users. While we work to protect the security of your account and related information, Coursera cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing security@coursera.org.

第三方内容

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Coursera cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Coursera disclaims any responsibility or liability related to your access or use of such third party content.

版权和商标政策

Coursera respects the intellectual property rights of our users, participating institutions, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Coursera Copyright and Trademark Policy in accordance with applicable law, including the Digital Millennium Copyright Act.

教育研究

Coursera is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the course content. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.

已支付服务

Coursera offers paid Services (e.g., Course Certificates for certain courses) for a fee. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are responsible for paying all fees and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Coursera reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Refund Policy.

修改和终止我们的服务

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend or stop a Service altogether. Accordingly, Coursera may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. None of Coursera, its participating institutions and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the "Coursera Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.

免责声明

在“按原样”基础上提供的服务和所有包含的内容没有任何明示或暗示的担保。Coursera 各方明确声明不承担任何和所有对适销性、适用于特定用途或非侵权性的担保和条件,亦不承担交易或商业惯例产生的任何担保。Coursera 各方进一步声明不承担您访问或使用服务或任何相关内容的任何和所有责任。您认可并同意对任何访问或使用服务或此类内容自行承担风险。

责任限制

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COURSERA PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN THE APPLICABLE COURSERA PARTY, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL COURSERA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED TWENTY U.S. DOLLARS ($20) OR THE TOTAL AMOUNT OF FEES RECEIVED BY COURSERA FROM YOU FOR THE USE OF PAID SERVICES DURING THE PAST SIX MONTHS, WHICHEVER IS GREATER.

您知晓并同意在使用条款中规定的免责声明和赔偿限额在您和 Coursera 各方之间公平合理地分配了风险,而且这些限制是 Coursera 存在的重要基础,它使得为您提供服务建立在经济上可行的基础之上。

您同意任何与服务相关的起诉理由必须在该理由发生一 (1) 年之内起诉,否则该起诉理由将永久禁止。

赔偿

您同意不对 Coursera 各方造成利益损害,任何和所有索赔、债务、费用和损失,包括包括合理的律师费用,这些费用是由第三方提出,但是是由下列情况引起或与之相关:(a) 您在违反使用条款情况下使用或试图使用服务;(b) 您违反了任何法律或第三方权利;或 (c) 用户内容,包括但不限于声称对知识产权或其他专有权利的侵犯或盗用。

准据法及管辖权

The Services are managed by Coursera, which is located in Santa Clara County, California. You agree that any dispute related to these Terms will be governed by the laws of the State of California, excluding its conflicts of law provisions. You further consent to the personal jurisdiction of and exclusive venue in the federal and state courts located in and serving Santa Clara County, California as the legal forum for any such dispute.

Excluding claims for injunctive or other equitable relief, for claims related to the Services where the total amount sought is less than ten thousand U.S. Dollars ($10,000.00 USD), either you or Coursera may elect at any point during the dispute to resolve the claim through binding, non-appearance-based arbitration. The dispute will then be resolved using an established alternative dispute resolution ("ADR") provider, mutually agreed upon by you and Coursera. The parties and the selected ADR provider shall not involve any personal appearance by the parties or witnesses, unless otherwise mutually agreed by the parties; rather, the arbitration shall be conducted, at the option of the party seeking relief, online, by telephone, or via written submissions alone. Any judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.

一般条款

条款修订

我们保留在任何时候单方面自行修订条款的权利。条款的任何修订在我们发布后就将立即生效。对于条款的任何重大变化,我们都将有责任通知您。在所有情况下,无论您是否接收到通知,如果您在变更发布后继续使用服务,都必须遵守修订后的条款。

可分割性;豁免

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

参与机构

Coursera 的参与机构是条款的第三方受益人,可能会强制执行这些与其相关的条款规定。

加利福尼亚用户说明

根据加州民事诉讼法典第 1789.3 节,加州网络用户有权获得以下消费者权利通知:大家可通过以下方式与加州消费者事务部消费者服务处投诉援助办公室联系:写信到 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834,或者致电 (800) 952-5210。

引用政策


可接受使用政策


生效日期:2015 年 4 月 3 日

Coursera's mission is to provide universal access to the world’s best education. We believe strongly in preserving free speech and expression for our learners as well as academic freedom for our partner institutions and instructors. We also want to make sure that all of our learners and instructors feel safe and comfortable while using our Services. We have drafted these guidelines to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

虽然我们不会经常筛选或监控用户提供的内容,但我们可能会移除或编辑报告给我们的不适当的内容或活动,或者暂停、禁用或终止用户访问全部或部分服务的权限。

您不得使用我们的服务分享内容:

  • 包含非法内容或促进有实施意图的非法活动。请牢记年满 13 周岁的年轻学生会使用 Coursera,我们不允许提供不适合这些年轻学生的课程内容。
  • 包含可信的威胁或组织现实世界的暴力行为。我们不允许导致真正的身体伤害或财产损失风险、对个人或公共安全构成可信威胁或者组织或鼓励危害的内容。
  • 骚扰他人。我们鼓励对公众利益相关的人和事进行评论,但不允许针对个人直接辱骂或发表不当言论。
  • 违反知识产权、隐私权或其他权利。不得分享您无权分享的内容,声明不是您自己创建的内容,也不得侵犯或盗用其他人的知识产权或其他权利。您使用或引用的材料始终属于原版权所有人。
  • 向他人发送垃圾邮件。不得分享无关的或不适当的广告、促销或募集内容。
  • 以其他方式违反 Coursera 的使用条款。请注意,特定课程可能具有附加规则和要求。

您也不允许:

  • 做任何违反地方、州/省、国家或国际法律,或者违反任何合同义务或信托责任的事情。
  • 分享您的密码,让其他人访问您的帐号,或做任何可能会使您的帐户处于风险中的事情。
  • 尝试访问任何其他用户的帐号。
  • 复制、转让、出售、转售或滥用我们服务中的任何内容,除非获得明确授权才可以这样做。
  • 访问、篡改或使用我们系统的非公共区域,除非获得明确授权才可以这样做。
  • 攻破或绕过我们的身份验证或安全措施,或测试我们系统或网络漏洞,除非获得明确授权才可以这样做。
  • 试图调换我们服务任何部分的工程师。
  • 试图干扰任何用户、主机或网络,如发送病毒、过载、发送垃圾邮件或邮件炸弹。
  • 使用我们的服务分发恶意软件
  • 模拟或歪曲您与任何人或实体的关系。
  • 鼓励或帮助任何人做任何此列表中的事情。

版权和商标政策


从 2015 年 8 月 3 日开始生效。

Coursera 尊重我们的伙伴机构、授课教授和其他第三方的知识产权,并期望我们的用户在使用服务时也可以做到这一点。我们保留暂停、禁用或终止屡次侵犯或多次被控侵犯版权、商标权或其他人的知识产权的用户帐号的权利。

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you would like to read the DMCA, please visit the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

如果您确信服务相关资料违反了您的版权,DCMA 允许您(或代理人)给我们发送通知请求将该资料删除或使其无法访问。

通知必须包含以下信息:

  1. 代表涉嫌侵犯专利权所有者的代理人的亲笔签名或电子签名;
  2. 侵权版权作品的辨认,(或者,单个通知涵盖的在服务中找到的多个版权作品、此类作品的代表名单);
  3. 侵权材料或侵权活动的辨认,以及运行 Coursera 找到该服务材料的合理足够的信息;
  4. 投诉方的姓名、地址、电话号码和电子邮件地址(如果可用);
  5. 申诉方有足够理由相信材料的使用未经版权所有者、其代理人或法律授权的声明;和
  6. 通知中的信息是准确的,甘受伪证罪惩罚,申诉方有权代表专利权涉嫌被侵犯的所有者行事的声明。

通知必须满足当前 DMCA 规定的法定要求;关于服务的通知和通知回复需要发送到:

  1. 通过电子邮件发送:Copyright Agent, Coursera 381 E. Evelyn Ave Mountain View, CA 94041
  2. via email: copyright@coursera.org

我们建议您在填写通知前咨询您的法律顾问。而且请注意根据 DMCA 规定,如果提出不实的指控,您将受到处罚。

Coursera also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by Coursera in its sole discretion. If you are concerned that someone may be using your trademark in an infringing way on our Services, please email us at copyright@coursera.organd we will review your complaint. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.


Coursera 退款政策


自 2018 年 5 月 15 日起生效。

有关退款截止时间和退款政策的详情,请参阅以下信息;注意,支付订阅费用与购买一次性课程和支付专项课程的退款政策有所不同,并且支付方式可能因服务而异。另请注意,我们严肃对待违反我们的使用条款和荣誉准则的行为,对于违反这些条款的学生,我们不承担退款义务,即使他们在指定的退款期限内提出请求。类似地,对于未通过课程或专项课程的学生,或者对自己的最终成绩不满意的学生,我们不提供逾期退款。

For more information about our refund process, including instructions for requesting a refund, please visit our 学生帮助中心.

对于按月订阅

Coursera 不会为订阅计划费用提供退款。为避免系统在免费试用活动期间向您收费,您必须在 7 天免费试用结束前取消订阅。如果您在免费试用期间完成了某门课程, Coursera 保留要求您支付 1 个月的订阅费用以获得 Course 和/或专项课程证书的权利。

Your subscription will continue on a month-to-month basis unless and until you _tcancel your subscription or the subscription is suspended or discontinued by Coursera. For subscriptions to individual Specializations, Coursera will automatically discontinue your subscription at the end of the monthly period during which you earn a Specialization Certificate for the Specialization, unless you have subscribed through a third party marketplace that restricts Coursera's ability to do so -- e.g., in-app purchases through the Apple App Store. Please visit the third party marketplace for information regarding their policies.

您必须在按月续订日期前取消订阅,以免产生下月账单。

如果您取消了订阅,取消操作将在当前的月周期结束时生效;在该周期剩余的时间内,您将可以继续访问您订阅的内容,但不会收到退款。

对于 6 个月的订阅

Coursera 不会为 6 个月的订阅费用提供退款。为避免系统在免费试用活动期间向您收费,您必须在 7 天免费试用结束前取消订阅。

您的订阅将持续 6 个月并在之后自动续订,除非您取消订阅,或者 Coursera 暂停或停止订阅。

如果您取消订阅,可以继续访问订阅的内容,直到 6 个月的订阅期结束,我们不会将费用计入下一账单周期。

对于 12 个月的订阅

Coursera 不会为 12 个月的订阅费用提供退款。为避免系统在免费试用活动期间向您收费,您必须在 7 天免费试用结束前取消订阅。

您的订阅将持续 12 个月并在之后自动续订,除非您取消订阅,或者 Coursera 暂停或停止订阅。

如果您取消订阅,可以继续访问订阅的内容,直到 12 个月的订阅期结束,我们不会将费用计入下一账单周期。

对于课程和专项课程购买

If you cancel your paid enrollment for a course, Coursera will offer you a complete refund until 14 days after payment, or until you have earned your Course Certificate, whichever is earlier. If you 预注册和支付课程Coursera will offer you a complete refund until 14 days after the course launches or until you have earned your Course Certificate, whichever is earlier. For avoidance doubt, once you have earned a Course Certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your Course Certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course. However, if you’re taking a course through your company or organization (e.g. Coursera for Business, Refugees or Government) then you can earn your certificate as long as your company's contract with Coursera is active and your access has not expired in accordance with the terms of that contract. Similarly, refunds and cancellations will also be governed by the terms of that contract between your organization and Coursera.

If you cancel your one-time, paid enrollment for a Specialization, Coursera will offer you a complete refund until 14 days after payment, or until you earn a Course Certificate for any course in the Specialization, whichever is earlier. If you 提前注册专项课程并付款Coursera will offer you a complete refund until 14 days after the first course in the Specialization launches or until you have earned your first Course Certificate for any course in the Specialization, whichever is earlier. If you earned your first Course Certificate for any course in the Specialization within 14 days, you are not eligible for a refund. Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a Specialization to complete the Specialization.

尽管有上述规定,但较短的退款期限可能适用于特定课程和专项课程(例如,应用项目管理 UCI 专业认证的部分课程,您只能在付款日期后的七日后收到全部退款)。在这些情况下,较短的退款期限将作为课程或专项课程注册过程的一部分陈述。

对于其它已支付服务

除此退款政策中所描述的或作为服务注册流程部分明确规定的内容之外,Coursera 没有义务为任何其他服务提供退款或课程兑换券。

第三方市场

尽管有上述规定,如果您通过第三方市场(例如,通过 Apple App Store 进行应用内购买,或者通过其他特定的支付服务进行购买)购买或订阅课程或专项课程,或者购买其他任何付费服务,则将应用相应第三方市场适用的退款政策,除非 Coursera 另行明确说明。除 Coursera 另行明确说明之外,第三方市场将单独负责按照其退款政策进行退款,Coursera 不承担任何退款义务。对于任何第三方市场的退款政策,或者第三方是否遵守该付款政策,Coursera 不承担任何责任或债务。


荣誉准则


从 2015 年 4 月 3 日开始生效

所有参加 Coursera 课程的学生都必须遵守以下行为准则:

  1. 我保证只注册一个帐号。
  2. 我保证完全依靠自己努力完成所有的作业、测验、考试、项目和其他作业(除了明确允许合作的任务以外)。
  3. 我保证不将作业、测验、考试、项目和其它作业的答案提供给其他任何人(除了明确允许分享解决方案的作业)。内容不仅包括我自己作出的解答,还包括任何相关课程工作人员或其他人提供的解决方案。
  4. 我保证不使用任何其他不诚实的方式来提高自己的成绩,也不使用任何其他不诚实的方式来提高或降低别人的成绩。

修订记录


Below is a list of all the revisions made to the content of our Terms, with links to view the difference between each revision.