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I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.

If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.

I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!

Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.

Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

Learning in this platform amazing because I learned so much that'd ease my flow of work. A big thank you to Coursera for the Scholarship, it's an honour!

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.

The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!

it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.

I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.

This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

Very informative, hoping to get into the customer service filed and I believe this course was a great start.

perfect course affected on my monthly performance even before complete the course

A nice build up to the advanced material, maybe the build up is too long?

Great

just needs to be more fun in learning It was too serious

In einigen Bereichen zu Call Center orientiert.