课程信息

38,545 次近期查看
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 1 门课程(共 3 门)
可灵活调整截止日期
根据您的日程表重置截止日期。
初级

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

完成时间大约为10 小时
英语(English)

您将学到的内容有

  • Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.

  • Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.

  • Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.

  • Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.

您将获得的技能

Building a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse others
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 1 门课程(共 3 门)
可灵活调整截止日期
根据您的日程表重置截止日期。
初级

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

完成时间大约为10 小时
英语(English)

提供方

Placeholder

职业经理人认证机构

教学大纲 - 您将从这门课程中学到什么

1

1

完成时间为 2 小时

Creating a Positive Workplace

完成时间为 2 小时
7 个视频 (总计 35 分钟), 2 个阅读材料, 2 个测验
7 个视频
Welcome to Modern Supervisor Skills2分钟
What is Management5分钟
What are Supervisors?5分钟
Becoming a Supervisor5分钟
Judging Supervisory Performance4分钟
Handling Pressure5分钟
2 个阅读材料
Basic Principles of Management15分钟
Working Remotely During COVID-19: Your Mental Health and Well-being30分钟
2 个练习
Creating a Positive Workplace30分钟
Creating a Positive Workplace30分钟
2

2

完成时间为 2 小时

Becoming Customer-Centric

完成时间为 2 小时
8 个视频 (总计 39 分钟)
8 个视频
Building a Customer Service Environment6分钟
Building a Service Culture4分钟
Service Philosophy and Mission4分钟
Service Breakdowns4分钟
Dealing with Difficult Customers4分钟
Customer Defection5分钟
Preventing Dissatisfaction3分钟
2 个练习
Becoming Customer-Centric30分钟
Becoming Customer-Centric30分钟
3

3

完成时间为 2 小时

Effective Employee Communication

完成时间为 2 小时
8 个视频 (总计 43 分钟)
8 个视频
Giving and Receiving Feedback4分钟
Spoken Communication6分钟
Written Communication4分钟
Spoken Group Communication 6分钟
Written Group Communication5分钟
Nonverbal Communication5分钟
Getting Your Message Across6分钟
2 个练习
Employee Communication30分钟
Employee Communication30分钟
4

4

完成时间为 2 小时

Managing a Diverse Workforce

完成时间为 2 小时
5 个视频 (总计 31 分钟), 1 个阅读材料, 2 个测验
5 个视频
Legal Basis of Diversity6分钟
Women in the Workplace5分钟
Sexual Harassment6分钟
Generational Differences6分钟
1 个阅读材料
Sexual Harassment Terminology10分钟
2 个练习
Managing Diversity30分钟
Managing Diversity30分钟

审阅

来自MODERN SUPERVISOR SKILLS 的热门评论

查看所有评论

关于 ICPM 注册主管 专业证书

ICPM 注册主管

常见问题

还有其他问题吗?请访问 学生帮助中心