This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
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第 1 门课程（共 3 门）
初级
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成时间大约为10 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
对员工进行热门技能培训能否为您的公司带来益处？
体验 Coursera 企业版您将学到的内容有
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
您将获得的技能
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 1 门课程（共 3 门）
初级
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成时间大约为10 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
对员工进行热门技能培训能否为您的公司带来益处？
体验 Coursera 企业版
提供方
授课大纲 - 您将从这门课程中学到什么
完成时间为 2 小时
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
7 个视频 （总计 35 分钟）, 2 个阅读材料, 2 个测验
完成时间为 2 小时
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
8 个视频 （总计 39 分钟）
完成时间为 2 小时
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
8 个视频 （总计 43 分钟）
完成时间为 2 小时
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
5 个视频 （总计 31 分钟）, 1 个阅读材料, 2 个测验
审阅
- 5 stars83.65%
- 4 stars12.80%
- 3 stars0.54%
- 2 stars1.08%
- 1 star1.90%
来自MODERN SUPERVISOR SKILLS 的热门评论
由 JT 提供Jun 13, 2022
Great course, all the information provided is directly related to what I do now on a daily basis. Very informative and a great resource to apply learned strategies and principles immediately.
由 DK 提供Jun 18, 2022
Really amazing course. The content covered in just this first module already gave me the confidence and prepearation for the job. Looking forward to completing all three
由 DG 提供Dec 12, 2021
ITS Very interested but if your can tell mee... no one is making this course now and i dont have review my assigmnet :((( help mee.... i have only one maybe
由 TS 提供Aug 8, 2022
I enjoyed the corse,it was interesting .It provides the essential skills and knowledge that every supervisor needs to understand
关于 ICPM 注册主管 专业证书
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
常见问题
我什么时候能够访问课程视频和作业？
我订阅此证书后会得到什么？
Do I need management or supervisory experience to take this course?
Do I need any special software?
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