This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
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课程信息
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
您将学到的内容有
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
您将获得的技能
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
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授课大纲 - 您将从这门课程中学到什么
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
审阅
- 5 stars82.13%
- 4 stars13.74%
- 3 stars0.68%
- 2 stars1.03%
- 1 star2.40%
来自MODERN SUPERVISOR SKILLS 的热门评论
Great course to offer on coursera with flexible terms of study and adequate materials to equip students to pass their assignments, earn a certificate and build on their career.
A pray from the core of the heart, may all the foundation stones of Coursera be blessed always.
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
you will learn many skills, leading, managing, analyzing it is one of the best courses ............. hobe the best for all
关于 ICPM 注册主管 专业证书
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

常见问题
我什么时候能够访问课程视频和作业?
我订阅此证书后会得到什么?
Do I need management or supervisory experience to take this course?
Do I need any special software?
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