This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
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ICPM 注册主管 专业证书职业经理人认证机构课程信息
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第 1 门课程（共 3 门）
初级
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成时间大约为10 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
您将学到的内容有
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
您将获得的技能
Building a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse others
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 1 门课程（共 3 门）
初级
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成时间大约为10 小时
英语（English）
字幕：法语（French）, （欧洲人讲的）葡萄牙语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
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授课大纲 - 您将从这门课程中学到什么
完成时间为 2 小时
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
7 个视频 （总计 35 分钟）, 2 个阅读材料, 2 个测验
完成时间为 2 小时
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
8 个视频 （总计 39 分钟）
完成时间为 2 小时
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
8 个视频 （总计 43 分钟）
完成时间为 2 小时
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成时间为 2 小时
5 个视频 （总计 31 分钟）, 1 个阅读材料, 2 个测验
审阅
来自MODERN SUPERVISOR SKILLS 的热门评论
由 LJ 提供Feb 10, 2021
As a current cleaning supervisor, this course has taught me many important things regarding my position. I am really thankful for all what I have learned. I will continue with the next course.
由 GG 提供Jan 19, 2021
Great course to offer on coursera with flexible terms of study and adequate materials to equip students to pass their assignments, earn a certificate and build on their career.
由 RM 提供Nov 29, 2020
This course is very informative and very well put together, I highly recommend it and will be advising all my friends to take this course.
由 FM 提供Dec 4, 2020
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
关于 ICPM 注册主管 专业证书
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
常见问题
我什么时候能够访问课程视频和作业？
我订阅此证书后会得到什么？
Do I need management or supervisory experience to take this course?
Do I need any special software?
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