IT Ticket Management with Typeform

4.6
12 个评分
提供方
Coursera Project Network
在此免费指导项目中,您将:

Create a dynamic form to use in managing helpdesk tickets.

Explore ways to share your survey and analyze results.

在面试中展现此实践经验

Clock1 hour 15 minutes
Beginner面向初学者
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business. You can view Typeform’s full security policy here: https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform

必备条件

No prior experience required. This project is geared towards IT professionals.

您要培养的技能

  • Dynamic Forms
  • Helpdesk
  • Surveys

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1. Create a Typeform account & add a workspace to your profile.

  2. Gather contact information from respondents & learn recall information.

  3. Introduction to multiple choice & personalizing long text questions.

  4. Construct a question group & generate a rating slide.

  5. Personalize the Typeform with a design & explore the share and results page.

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

常见问题

常见问题

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