关于此课程： In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
制作方： University of Washington
教学方： Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach教学方： Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| 基本信息 | 课程 3（共 5 门，商务英语沟通技巧 Specialization ） |
| 级别 | 中级 |
| 承诺学习时间 | 4 weeks of study, 3-5 hours/week |
| 语言 | English, 字幕： Mongolian |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 个视频, 5 个阅读材料, 6 个练习测验
- 视频: Video: Course Overview
- Материал для самостоятельного изучения: Read Me
- 视频: Video: Leaving a Voicemail
- 视频: Video: Content and Vocabulary for Leaving a Voicemail
- Тренировочный тест: Vocabulary in a Voicemail
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Describing a Service, Part 1
- 视频: Video: Interview with Holly Reynolds, Edgewater Hotel
- Тренировочный тест: Holly Reynolds, Edgewater Hotel
- Материал для самостоятельного изучения: The Edgewater Hotel
- Тренировочный тест: The Edgewater Hotel
- 视频: Video: Describing a Service, Part 2
- Тренировочный тест: Describing a Service
- 视频: Video: Comparing Services, Part 1
- 视频: Scenario: Comparing Venues
- 视频: Video: Comparing Services, Part 2
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Making Decisions
- 视频: Scenario: Making a Decision 1
- 视频: Video: Vocabulary
- 视频: Scenario: Making a Decision, 2
- 视频: Video: Scenario Summary
- Тренировочный тест: Finishing Sentences
- 视频: Video: Communicating Decisions
- Тренировочный тест: Giving Reasons in Email
- Материал для самостоятельного изучения: Lesson Vocabulary List
已评分: Guidelines for Leaving a Voicemail
已评分: Record and Review Voicemail Message
已评分: Language of Comparison
已评分: Email on Choice of Venues
第 2 周
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 个视频, 5 个阅读材料, 6 个练习测验
- 视频: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Тренировочный тест: Interview with Dan Poston
- 视频: Video: Negotiation Strategies
- 视频: Scenario: Phone Call #1
- 视频: Scenario: Phone Call #2
- 视频: Video: Successful Negotiation
- 视频: Video: Cultural Differences in Negotiation
- Вопрос для обсуждения: Discussion Forum: Negotiations and Culture
- Тренировочный тест: Negotiating Guidelines and Vocabulary
- 视频: Video: Summary
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Negotiating Language
- Тренировочный тест: Making Proposals Vocabulary
- 视频: Scenario: Making a Proposal
- 视频: Video: Details of a Proposal
- 视频: Video: Negotiation Guidelines
- 视频: Video: Persuasion
- Материал для самостоятельного изучения: The Art of Persuasion
- Тренировочный тест: Persuasion
- Вопрос для обсуждения: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Материал для самостоятельного изучения: Link to "The Science of Persuasion"
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Guidelines and Language Negotiating by Email
- Тренировочный тест: Negotiating by Email
- 视频: Video: Being Clear in Negotiations by Email
- Тренировочный тест: Email Negotiations Vocabulary
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Week 2 Summary
已评分: Proposals, Counter Offers, and Concessions
已评分: Writing Emails in a Negotiation
第 3 周
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 个视频, 4 个阅读材料, 6 个练习测验
- 视频: Describing Problems
- Тренировочный тест: Guidelines for Describing Problems
- 视频: Video: Language and Guidelines for Describing a Problem
- Тренировочный тест: Language for Describing Problems
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Introduction to Dealing with Problems
- 视频: Video: Guidelines and Language for Identifying and Initial Response to Problem
- 视频: Interview with Holly Reynolds about Customer Service
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Responding to a Customer Problem Example
- 视频: Video: Language for Resolving Problems
- Тренировочный тест: How to Resolve Problems
- Тренировочный тест: Resolving a Problem
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Following Up on a Problem, Part 1
- Тренировочный тест: Follow Up or Final Email?
- 视频: Video: Following Up On A Problem, Part 2
- Тренировочный тест: Following Up On Problems
- Материал для самостоятельного изучения: Lesson Vocabulary List
已评分: Voicemail Describing a Problem
已评分: Dealing With Problems
已评分: Resolving Problems: A Conversation
已评分: Recording a Voicemail Following up on a Problem
第 4 周
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 个视频, 4 个阅读材料, 4 个练习测验
- Тренировочный тест: MOHAI Museum History
- 视频: Interview with MOHAI
- Тренировочный тест: Interview with Christine Kolodoge, MOHAI
- 视频: Video: Organizing An Event, Part 1
- 视频: Scenario: Planning Meetings
- 视频: Video: Organizing An Event, Part 2
- 视频: Video: Making A To-Do List
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Introduction To Announcements
- 视频: Video: Writing a Formal Event Announcement
- 视频: Video: Writing an Event Announcement
- Материал для самостоятельного изучения: Lesson Vocabulary List
- 视频: Video: Introduction To Writing Announcements
- Материал для самостоятельного изучения: Washington State Tourism Network
- Тренировочный тест: Washington State Tourism Network
- 视频: Video: The Language of Conferences
- Тренировочный тест: Conferences
- Материал для самостоятельного изучения: Lesson Vocabulary List
已评分: Planning Events
已评分: To-do List
已评分: Lists In Announcements
已评分: Writing A Conference Announcement
常见问题解答
运作方式
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制作方
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
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评分和审阅
Very interesting course.
this course encouraged me to learn interactive communication .Vert good course .
it's really useful for me!
I loved it !