In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
Course Learning Objectives
• Negotiate strategically in formal and informal settings
• Identify and resolve customer issues after a negotiation has taken place
• Evaluate and compare services and features of two venues
• Plan a business event using negotiation skills
• Write an announcement for a business event after selecting a venue
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教学大纲 - 您将从这门课程中学到什么
周
1Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 个视频 （总计 71 分钟）, 5 个阅读材料, 10 个测验
16 个视频
Video: Course Overview3分钟
Video: Leaving a Voicemail9分钟
Video: Content and Vocabulary for Leaving a Voicemail5分钟
Video: Describing a Service, Part 13分钟
Video: Interview with Holly Reynolds, Edgewater Hotel6分钟
Video: Describing a Service, Part 27分钟
Video: Comparing Services, Part 16分钟
Scenario: Comparing Venues1分钟
Video: Comparing Services, Part 26分钟
Video: Making Decisions1分钟
Scenario: Making a Decision 11分钟
Video: Vocabulary4分钟
Scenario: Making a Decision, 22分钟
Video: Scenario Summary38
Video: Communicating Decisions10分钟
5 个阅读材料
Read Me10分钟
Lesson Vocabulary List10分钟
The Edgewater Hotel10分钟
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
8 个练习
Guidelines for Leaving a Voicemail20分钟
Vocabulary in a Voicemail20分钟
Holly Reynolds, Edgewater Hotel10分钟
The Edgewater Hotel10分钟
Describing a Service22分钟
Language of Comparison20分钟
Finishing Sentences28分钟
Giving Reasons in Email10分钟
周
2Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 个视频 （总计 78 分钟）, 5 个阅读材料, 8 个测验
16 个视频
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5分钟
Video: Negotiation Strategies5分钟
Scenario: Phone Call #143
Scenario: Phone Call #253
Video: Successful Negotiation1分钟
Video: Cultural Differences in Negotiation3分钟
Video: Summary1分钟
Video: Negotiating Language4分钟
Scenario: Making a Proposal3分钟
Video: Details of a Proposal11分钟
Video: Negotiation Guidelines5分钟
Video: Persuasion3分钟
Video: Guidelines and Language Negotiating by Email11分钟
Video: Being Clear in Negotiations by Email13分钟
Video: Week 2 Summary53
5 个阅读材料
Lesson Vocabulary List10分钟
The Art of Persuasion10分钟
Link to "The Science of Persuasion"10分钟
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
7 个练习
Interview with Dan Poston12分钟
Negotiating Guidelines and Vocabulary20分钟
Making Proposals Vocabulary16分钟
Proposals, Counter Offers, and Concessions30分钟
Persuasion10分钟
Negotiating by Email16分钟
Email Negotiations Vocabulary20分钟
周
3Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 个视频 （总计 73 分钟）, 4 个阅读材料, 10 个测验
10 个视频
Describing Problems7分钟
Video: Language and Guidelines for Describing a Problem6分钟
Video: Introduction to Dealing with Problems11分钟
Video: Guidelines and Language for Identifying and Initial Response to Problem4分钟
Interview with Holly Reynolds about Customer Service4分钟
Video: Responding to a Customer Problem Example5分钟
Video: Language for Resolving Problems7分钟
Video: Following Up on a Problem, Part 112分钟
Video: Following Up On A Problem, Part 211分钟
4 个阅读材料
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
8 个练习
Guidelines for Describing Problems16分钟
Language for Describing Problems20分钟
Dealing With Problems32分钟
How to Resolve Problems20分钟
Resolving a Problem24分钟
Resolving Problems: A Conversation22分钟
Follow Up or Final Email?16分钟
Following Up On Problems16分钟
周
4Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 个视频 （总计 60 分钟）, 4 个阅读材料, 8 个测验
11 个视频
Interview with MOHAI11分钟
Video: Organizing An Event, Part 13分钟
Scenario: Planning Meetings2分钟
Video: Organizing An Event, Part 26分钟
Video: Making A To-Do List2分钟
Introduction To Announcements9分钟
Video: Writing a Formal Event Announcement6分钟
Video: Writing an Event Announcement3分钟
Video: Introduction To Writing Announcements1分钟
Video: The Language of Conferences9分钟
4 个阅读材料
Lesson Vocabulary List10分钟
Lesson Vocabulary List10分钟
Washington State Tourism Network10分钟
Lesson Vocabulary List10分钟
6 个练习
MOHAI Museum History10分钟
Interview with Christine Kolodoge, MOHAI10分钟
Planning Events30分钟
Lists In Announcements20分钟
Washington State Tourism Network18分钟
Conferences30分钟
4.7
33 个审阅40%
完成这些课程后已开始新的职业生涯
40%
通过此课程获得实实在在的工作福利
50%
加薪或升职
热门审阅
创建者 BA•Nov 9th 2017
I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/
创建者 SS•Jan 3rd 2017
if you write on the Blackboard the name of course I fill difficult always to find it.
讲师
Richard Moore
Extension Lecturer, International & English Language ProgramsUW Educational Outreach
Wendy Asplin
Extension Lecturer, International & English Language ProgramsUW Educational Outreach
关于 华盛顿大学
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
关于 商务英语沟通技巧 专项课程
This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.
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