About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by: University of Washington
Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Basic Info | Course 3 of 5 in the Business English Communication Skills Specialization |
| Level | Intermediate |
| Commitment | 4 weeks of study, 3-5 hours/week |
| Language | English, Subtitles: Mongolian |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Introduction to Wendy Asplin, Instructor for Course 3
- Video: Video: Course Overview
- Leyendo: Read Me
- Video: Video: Leaving a Voicemail
- Video: Video: Content and Vocabulary for Leaving a Voicemail
- Cuestionario de práctica: Vocabulary in a Voicemail
- Leyendo: Lesson Vocabulary List
- Video: Video: Describing a Service, Part 1
- Video: Video: Interview with Holly Reynolds, Edgewater Hotel
- Cuestionario de práctica: Holly Reynolds, Edgewater Hotel
- Leyendo: The Edgewater Hotel
- Cuestionario de práctica: The Edgewater Hotel
- Video: Video: Describing a Service, Part 2
- Cuestionario de práctica: Describing a Service
- Video: Video: Comparing Services, Part 1
- Video: Scenario: Comparing Venues
- Video: Video: Comparing Services, Part 2
- Leyendo: Lesson Vocabulary List
- Video: Video: Making Decisions
- Video: Scenario: Making a Decision 1
- Video: Video: Vocabulary
- Video: Scenario: Making a Decision, 2
- Video: Video: Scenario Summary
- Cuestionario de práctica: Finishing Sentences
- Video: Video: Communicating Decisions
- Cuestionario de práctica: Giving Reasons in Email
- Leyendo: Lesson Vocabulary List
Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues
WEEK 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Introduction to Negotiating Effectively
- Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Cuestionario de práctica: Interview with Dan Poston
- Video: Video: Negotiation Strategies
- Video: Scenario: Phone Call #1
- Video: Scenario: Phone Call #2
- Video: Video: Successful Negotiation
- Video: Video: Cultural Differences in Negotiation
- Cuadro de aviso de la discusión: Discussion Forum: Negotiations and Culture
- Cuestionario de práctica: Negotiating Guidelines and Vocabulary
- Video: Video: Summary
- Leyendo: Lesson Vocabulary List
- Video: Video: Negotiating Language
- Cuestionario de práctica: Making Proposals Vocabulary
- Video: Scenario: Making a Proposal
- Video: Video: Details of a Proposal
- Video: Video: Negotiation Guidelines
- Video: Video: Persuasion
- Leyendo: The Art of Persuasion
- Cuestionario de práctica: Persuasion
- Cuadro de aviso de la discusión: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Leyendo: Link to "The Science of Persuasion"
- Leyendo: Lesson Vocabulary List
- Video: Video: Guidelines and Language Negotiating by Email
- Cuestionario de práctica: Negotiating by Email
- Video: Video: Being Clear in Negotiations by Email
- Cuestionario de práctica: Email Negotiations Vocabulary
- Leyendo: Lesson Vocabulary List
- Video: Video: Week 2 Summary
Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation
WEEK 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 readings, 6 practice quizzes
- Video: Video: Handling Problems
- Video: Describing Problems
- Cuestionario de práctica: Guidelines for Describing Problems
- Video: Video: Language and Guidelines for Describing a Problem
- Cuestionario de práctica: Language for Describing Problems
- Leyendo: Lesson Vocabulary List
- Video: Video: Introduction to Dealing with Problems
- Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Video: Interview with Holly Reynolds about Customer Service
- Leyendo: Lesson Vocabulary List
- Video: Video: Responding to a Customer Problem Example
- Video: Video: Language for Resolving Problems
- Cuestionario de práctica: How to Resolve Problems
- Cuestionario de práctica: Resolving a Problem
- Leyendo: Lesson Vocabulary List
- Video: Video: Following Up on a Problem, Part 1
- Cuestionario de práctica: Follow Up or Final Email?
- Video: Video: Following Up On A Problem, Part 2
- Cuestionario de práctica: Following Up On Problems
- Leyendo: Lesson Vocabulary List
Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem
WEEK 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 readings, 4 practice quizzes
- Video: Video: Planning Events
- Cuestionario de práctica: MOHAI Museum History
- Video: Interview with MOHAI
- Cuestionario de práctica: Interview with Christine Kolodoge, MOHAI
- Video: Video: Organizing An Event, Part 1
- Video: Scenario: Planning Meetings
- Video: Video: Organizing An Event, Part 2
- Video: Video: Making A To-Do List
- Leyendo: Lesson Vocabulary List
- Video: Introduction To Announcements
- Video: Video: Writing a Formal Event Announcement
- Video: Video: Writing an Event Announcement
- Leyendo: Lesson Vocabulary List
- Video: Video: Introduction To Writing Announcements
- Leyendo: Washington State Tourism Network
- Cuestionario de práctica: Washington State Tourism Network
- Video: Video: The Language of Conferences
- Cuestionario de práctica: Conferences
- Leyendo: Lesson Vocabulary List
Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
FAQs
How It Works
Trabajo del curso
Cada curso es como un libro de texto interactivo, con videos pregrabados, cuestionarios y proyectos.
Ayuda de tus compañeros
Conéctate con miles de estudiantes y debate ideas y materiales del curso, y obtén ayuda para dominar los conceptos.
Certificados
Obtén reconocimiento oficial por tu trabajo y comparte tu éxito con amigos, compañeros y empleadores.
Creators
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
Pricing
| Comprar curso | Auditar | |
|---|---|---|
| Accede a los materiales del curso | Available | Available |
| Accede a los materiales con calificación | Available | Not available |
| Recibe una calificación final | Available | Not available |
| Obtén un Certificado de curso para compartir | Available | Not available |
Ratings and Reviews
I have thoroughly enjoyed all the Business English courses so far, not only for the teaching style but also for the realistic content and guidance which has helped so much as a complement to a Business Startup course I have just finished.
Good course.
My name is Jose Antonio. I am looking for a new Data Scientist career ( https://www.linkedin.com/in/joseantonio11)
I did this course to learn English and practical applications in Business, as a second language.
The course was excellent and the classes well taught by the Teachers.
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Very helpful!