关于此课程： In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
制作方： University of Washington
教学方： Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach教学方： Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| 基本信息 | 课程 3（共 5 门，商务英语沟通技巧 Specialization ） |
| 级别 | 中级 |
| 承诺学习时间 | 4 weeks of study, 3-5 hours/week |
| 语言 | 英语（English）, 字幕： 蒙古语 |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 个视频, 5 个阅读材料, 6 个练习测验
- 视频: Video: Course Overview
- Reading: Read Me
- 视频: Video: Leaving a Voicemail
- 视频: Video: Content and Vocabulary for Leaving a Voicemail
- 练习测验: Vocabulary in a Voicemail
- Reading: Lesson Vocabulary List
- 视频: Video: Describing a Service, Part 1
- 视频: Video: Interview with Holly Reynolds, Edgewater Hotel
- 练习测验: Holly Reynolds, Edgewater Hotel
- Reading: The Edgewater Hotel
- 练习测验: The Edgewater Hotel
- 视频: Video: Describing a Service, Part 2
- 练习测验: Describing a Service
- 视频: Video: Comparing Services, Part 1
- 视频: Scenario: Comparing Venues
- 视频: Video: Comparing Services, Part 2
- Reading: Lesson Vocabulary List
- 视频: Video: Making Decisions
- 视频: Scenario: Making a Decision 1
- 视频: Video: Vocabulary
- 视频: Scenario: Making a Decision, 2
- 视频: Video: Scenario Summary
- 练习测验: Finishing Sentences
- 视频: Video: Communicating Decisions
- 练习测验: Giving Reasons in Email
- Reading: Lesson Vocabulary List
已评分: Guidelines for Leaving a Voicemail
已评分: Record and Review Voicemail Message
已评分: Language of Comparison
已评分: Email on Choice of Venues
第 2 周
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 个视频, 5 个阅读材料, 6 个练习测验
- 视频: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- 练习测验: Interview with Dan Poston
- 视频: Video: Negotiation Strategies
- 视频: Scenario: Phone Call #1
- 视频: Scenario: Phone Call #2
- 视频: Video: Successful Negotiation
- 视频: Video: Cultural Differences in Negotiation
- Discussion Prompt: Discussion Forum: Negotiations and Culture
- 练习测验: Negotiating Guidelines and Vocabulary
- 视频: Video: Summary
- Reading: Lesson Vocabulary List
- 视频: Video: Negotiating Language
- 练习测验: Making Proposals Vocabulary
- 视频: Scenario: Making a Proposal
- 视频: Video: Details of a Proposal
- 视频: Video: Negotiation Guidelines
- 视频: Video: Persuasion
- Reading: The Art of Persuasion
- 练习测验: Persuasion
- Discussion Prompt: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Reading: Link to "The Science of Persuasion"
- Reading: Lesson Vocabulary List
- 视频: Video: Guidelines and Language Negotiating by Email
- 练习测验: Negotiating by Email
- 视频: Video: Being Clear in Negotiations by Email
- 练习测验: Email Negotiations Vocabulary
- Reading: Lesson Vocabulary List
- 视频: Video: Week 2 Summary
已评分: Proposals, Counter Offers, and Concessions
已评分: Writing Emails in a Negotiation
第 3 周
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 个视频, 4 个阅读材料, 6 个练习测验
- 视频: Describing Problems
- 练习测验: Guidelines for Describing Problems
- 视频: Video: Language and Guidelines for Describing a Problem
- 练习测验: Language for Describing Problems
- Reading: Lesson Vocabulary List
- 视频: Video: Introduction to Dealing with Problems
- 视频: Video: Guidelines and Language for Identifying and Initial Response to Problem
- 视频: Interview with Holly Reynolds about Customer Service
- Reading: Lesson Vocabulary List
- 视频: Video: Responding to a Customer Problem Example
- 视频: Video: Language for Resolving Problems
- 练习测验: How to Resolve Problems
- 练习测验: Resolving a Problem
- Reading: Lesson Vocabulary List
- 视频: Video: Following Up on a Problem, Part 1
- 练习测验: Follow Up or Final Email?
- 视频: Video: Following Up On A Problem, Part 2
- 练习测验: Following Up On Problems
- Reading: Lesson Vocabulary List
已评分: Voicemail Describing a Problem
已评分: Dealing With Problems
已评分: Resolving Problems: A Conversation
已评分: Recording a Voicemail Following up on a Problem
第 4 周
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 个视频, 4 个阅读材料, 4 个练习测验
- 练习测验: MOHAI Museum History
- 视频: Interview with MOHAI
- 练习测验: Interview with Christine Kolodoge, MOHAI
- 视频: Video: Organizing An Event, Part 1
- 视频: Scenario: Planning Meetings
- 视频: Video: Organizing An Event, Part 2
- 视频: Video: Making A To-Do List
- Reading: Lesson Vocabulary List
- 视频: Introduction To Announcements
- 视频: Video: Writing a Formal Event Announcement
- 视频: Video: Writing an Event Announcement
- Reading: Lesson Vocabulary List
- 视频: Video: Introduction To Writing Announcements
- Reading: Washington State Tourism Network
- 练习测验: Washington State Tourism Network
- 视频: Video: The Language of Conferences
- 练习测验: Conferences
- Reading: Lesson Vocabulary List
已评分: Planning Events
已评分: To-do List
已评分: Lists In Announcements
已评分: Writing A Conference Announcement
常见问题解答
运作方式
课程作业
每门课程都像是一本互动的教科书，具有预先录制的视频、测验和项目。
来自同学的帮助
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证书
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制作方
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
价格
| 购买课程 | |
|---|---|
| 访问课程材料 | 可用 |
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| 收到最终成绩 | 可用 |
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评分和审阅
A highly informative, applicable& easy to follow course by absolutely knowledgeable professors. The thorough, well-organized& engaging course content reflects the the professionalism & the extensive knowledge of the professors in this field. Really looking forward to enrolling in other courses by the same professors & University of Washington . Thank you so much for giving me the opportunity to learn from you.
I loved it !
Very interesting course.
Amazing course!