Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
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冲突管理 专项课程加州大学尔湾分校课程信息
46,674 次近期查看
学生职业成果
25%
完成这些课程后已开始新的职业生涯
20%
通过此课程获得实实在在的工作福利
10%
加薪或升职
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 2 门课程（共 4 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为4 小时
英语（English）
字幕：法语（French）, 巴西葡萄牙语, 越南语, 韩语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
您将获得的技能
Active ListeningCommunicationManagementCollaboration
学生职业成果
25%
完成这些课程后已开始新的职业生涯
20%
通过此课程获得实实在在的工作福利
10%
加薪或升职
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 2 门课程（共 4 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为4 小时
英语（English）
字幕：法语（French）, 巴西葡萄牙语, 越南语, 韩语, 俄语（Russian）, 英语（English）, 西班牙语（Spanish）
提供方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
教学大纲 - 您将从这门课程中学到什么
完成时间为 1 小时
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
完成时间为 1 小时
1 个视频 （总计 3 分钟）, 3 个阅读材料
1 个视频
3 个阅读材料
Course Overview10分钟
About our Guest Speakers10分钟
Pre-Course Survey10分钟
完成时间为 1 小时
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
完成时间为 1 小时
9 个视频 （总计 32 分钟）
9 个视频
Active Listening Skills Lesson 24分钟
Case Study: Knowing When to Intervene1分钟
Case Study: Using Active Listening Skills1分钟
Case Study: Managing Conflict1分钟
Book Review: MGMT2分钟
Interview with Julie Espy6分钟
Interview with Patrick Gough8分钟
Active Listening Skills Debrief3分钟
完成时间为 1 小时
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
完成时间为 1 小时
9 个视频 （总计 27 分钟）
9 个视频
Solid Communication Lesson 21分钟
Case Study: Communication Issues1分钟
Case Study: Getting to Collaboration1分钟
Case Study: Communicating and Understanding1分钟
Book Review: Now, Discover Your Strengths3分钟
Resource: Conflict Mode Instrument1分钟
Communication Problems and Skills Debrief5分钟
Interview with Karen Kaye6分钟
完成时间为 2 小时
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
完成时间为 2 小时
9 个视频 （总计 33 分钟）
9 个视频
Usable Plan Lesson 23分钟
Case Study: Tension Between Employees1分钟
Case Study: Facilitating a Meeting for Resolution2分钟
Case Study: Establishing Ground Rules2分钟
Book Review: Leadership: Theory, Application, and Skill Development2分钟
Resource: Additional Case Studies2分钟
Interview with Joseph Chatelle8分钟
Usable Plan Debrief7分钟
完成时间为 21 分钟
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
完成时间为 21 分钟
1 个视频 （总计 1 分钟）, 2 个阅读材料
1 个视频
2 个阅读材料
Message from UCI Extension10分钟
Post-Course Survey10分钟
审阅
来自冲突解决的技巧的热门评论
由 SG 提供Apr 19, 2020
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
由 TG 提供Dec 12, 2015
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
由 VC 提供Apr 29, 2020
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
由 SS 提供Nov 30, 2017
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
关于 冲突管理 专项课程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
常见问题
我什么时候能够访问课程视频和作业？
讲座和作业的访问权限取决于您的注册类型。如果您以旁听模式参加课程，则可以免费查看大多数课程资料。要访问评分作业并获得证书，您需要在旁听期间或之后购买证书体验。如果看不到旁听选项：
- 课程可能不提供旁听选项。您可以尝试免费试用，也可以申请助学金。
- 课程可能会改为提供'完整课程，没有证书'。通过此选项，您可以查看所有课程材料、提交所要求的作业，以及获得最终成绩。这也意味着您将无法购买证书体验。
我订阅此专项课程后会得到什么？
您注册课程后，将有权访问专项课程中的所有课程，并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中，您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
Is financial aid available?
是的，Coursera 可以为无法承担费用的学生提供助学金。通过点击左侧“注册”按钮下的“助学金”链接可以申请助学金。您可以根据屏幕提示完成申请，申请获批后会收到通知。您需要针对专项课程中的每一门课程完成上述步骤，包括毕业项目。了解更多。
完成课程后，我会获得大学学分吗？
此课程不提供大学学分，但部分大学可能会选择接受课程证书作为学分。查看您的合作院校，了解详情。Coursera 上的在线学位和 Mastertrack™ 证书提供获得大学学分的机会。
还有其他问题吗？请访问 学生帮助中心。
