关于此课程： Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
制作方： University of California, Irvine
教学方： Najla DeBow, Instructor
University of California, Irvine Extension
| 基本信息 | 课程 2（共 4 门，Conflict Management Specialization ） |
| 承诺学习时间 | 3 weeks of study, 3-4 hours/week |
| 语言 | English, 字幕： Vietnamese, Spanish |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 个视频, 3 个阅读材料
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9 个视频
- 视频: Active Listening Skills Lesson 2
- 视频: Case Study: Knowing When to Intervene
- 视频: Case Study: Using Active Listening Skills
- 视频: Case Study: Managing Conflict
- 视频: Book Review: MGMT
- 视频: Interview with Julie Espy
- 视频: Interview with Patrick Gough
- 视频: Active Listening Skills Debrief
第 2 周
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9 个视频
- 视频: Solid Communication Lesson 2
- 视频: Case Study: Communication Issues
- 视频: Case Study: Getting to Collaboration
- 视频: Case Study: Communicating and Understanding
- 视频: Book Review: Now, Discover Your Strengths
- 视频: Resource: Conflict Mode Instrument
- 视频: Communication Problems and Skills Debrief
- 视频: Interview with Karen Kaye
已评分: Reaching a Collaborative Solution
第 3 周
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9 个视频
- 视频: Usable Plan Lesson 2
- 视频: Case Study: Tension Between Employees
- 视频: Case Study: Facilitating a Meeting for Resolution
- 视频: Case Study: Establishing Ground Rules
- 视频: Book Review: Leadership: Theory, Application, and Skill Development
- 视频: Resource: Additional Case Studies
- 视频: Interview with Joseph Chatelle
- 视频: Usable Plan Debrief
已评分: Conflict Resolution Skills
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 个视频, 2 个阅读材料
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
常见问题解答
运作方式
Coursework
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制作方
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
价格
| 购买课程 | |
|---|---|
| 访问课程材料 | 可用 |
| 访问评分的材料 | 可用 |
| 收到最终成绩 | 可用 |
| 获得可共享的课程证书 | 可用 |
评分和审阅
Muy buen curso.
Excellent! I liked the information and skills of this module so much.
Thank you for the opportunity.
I enjoyed the course and found it very helpful.
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.