About this course: Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
| Basic Info | Course 2 of 4 in the Conflict Management Specialization |
| Commitment | 3 weeks of study, 3-4 hours/week |
| Language | English, Subtitles: Vietnamese, Spanish |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
- Video: Welcome Video
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
- Video: Active Listening Skills Lesson 1
- Video: Active Listening Skills Lesson 2
- Video: Case Study: Knowing When to Intervene
- Video: Case Study: Using Active Listening Skills
- Video: Case Study: Managing Conflict
- Video: Book Review: MGMT
- Video: Interview with Julie Espy
- Video: Interview with Patrick Gough
- Video: Active Listening Skills Debrief
- Video: Communication Problems Lesson 1
- Video: Solid Communication Lesson 2
- Video: Case Study: Communication Issues
- Video: Case Study: Getting to Collaboration
- Video: Case Study: Communicating and Understanding
- Video: Book Review: Now, Discover Your Strengths
- Video: Resource: Conflict Mode Instrument
- Video: Communication Problems and Skills Debrief
- Video: Interview with Karen Kaye
- Video: Usable Plan Lesson 1
- Video: Usable Plan Lesson 2
- Video: Case Study: Tension Between Employees
- Video: Case Study: Facilitating a Meeting for Resolution
- Video: Case Study: Establishing Ground Rules
- Video: Book Review: Leadership: Theory, Application, and Skill Development
- Video: Resource: Additional Case Studies
- Video: Interview with Joseph Chatelle
- Video: Usable Plan Debrief
- Video: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
| Purchase Course | Audit | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Available | Not available |
| Receive a final grade | Available | Not available |
| Earn a shareable Course Certificate | Available | Not available |
hard language, please make some lectures after videos like presentations briefly with all main points
Great course. Provides good information on setting up positive conflict meetings.
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
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Some very good honts on how to manage conflicts